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Retailers have to start understanding Gen Z. Theyre in their late teens to mid-20s and have far more purchasing power than we give them credit for. Theyll reach $12 trillion by 2030. Theyve grown up with devices in hand, and social media is their base of operations. But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them.
Bed Threads, The Iconic, and Oroton ranked ahead of other retailers in November for overall returns experience in the Online CX Index, Australias first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covered the returns experience for November, from customer re-packaging and returning a product to receiving their refund.
It’s official – long gone are the days of the standalone Black Friday and Cyber Monday discounts. Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Seasonal trade marketing is a game-changer for FMCG brands. Holidays, cultural events, and changing seasons create windows of opportunity to captivate consumers, drive foot traffic, and increase product turnover. These campaigns not only cater to consumer emotions but also strengthen relationships with retailers by enhancing store experiences.
The retail industry is approaching 2025 with significant momentum and a dynamic landscape shaped by notable developments over the past year. In 2024, the sector navigated a period of change driven by shifting consumer expectations, economic pressures, and evolving workplace dynamics. A new government in the UK introduced policies that have influenced business operations and consumer spending patterns, particularly in areas such as taxation and sustainability incentives.
In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). However, one month ago the lights turned back on with bright green flag chains strung across the parking lot and a large banner, Amazon Fresh announced that it was now open for business.
In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). However, one month ago the lights turned back on with bright green flag chains strung across the parking lot and a large banner, Amazon Fresh announced that it was now open for business.
When you think about the types of businesses millennials and Gen Z consumers frequent, apparel or beauty brands may come to mind first, but what about home goods? Research shows that millennials make up an increasingly large part of the consumer base for home goods and furnishings, which includes products ranging from bedspreads to furniture. Data collected by the National Association of Realtors also found that millennials made up 43 per cent of home buyers in 2021, the largest generational gro
The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention. Mobile POS systems (mPOS) have emerged as a powerful tool for retailers to meet these expectations while simultaneously streamlining operations, enhancing flexibility, and driving sales.
Keeping costs low is at the heart of many successful businesses, especially when the right indoor climate plays a large part in daily operations. This is where chiller units can come into their own. They are not only about making spaces feel pleasant but can also help look after your bottom line. With options such as air-cooled, water-cooled, glycol, HVAC chillers, and heat pumps, there is something for every business.
The retail world is on the brink of a seismic shift. With 2025 fast approaching, it’s becoming increasingly clear that staying ahead of trends is not just a competitive edgeit’s a necessity. For product brands, adapting to these changes is crucial in navigating the future landscape. This blog post will walk you through the emerging trends set to shape retail in 2025, and how your brand can leverage them to thrive.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
In today’s hyper-connected digital landscape, user-generated content (UGC) has emerged as a powerful force in shaping brand perception and driving business growth. From social media posts and reviews to photos and videos, UGC offers a unique blend of authenticity and credibility that resonates deeply with consumers. For retailers, leveraging UGC is no longer optionalits essential.
A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout.
Prada and Miu Miu’s new partnership with Snapchat’s Bitmoji platform, allows customers to deck-out in designer threads for a fraction of the price. High-profile fashion collaborations are nothing new, but does making luxury accessible and marketing it to a younger audience come at a cost? Bitmoji, is a platform subsidiary of social media platform Snapchat, and there are over 2.7 billion Bitmoji avatars globally.
Tesco and Waitrose are among the supermarkets facing backlash after a BBC investigation alleged their ‘Italian’ tomato purée may contain tomatoes grown and picked in China using forced labour. A BBC Eye investigation found that Britain’s largest supermarket is one of several supermarkets marketing its own-brand tomato purée as ‘Italian’, but claimed contains tomatoes grown in both Italy and China.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
The Mark Ingram Atelier is synonymous with being at the heart of luxury and fashion, situated just steps away from the vibrant Park Avenue. For the past 20 years, it has been a beacon in bridal fashion, drawing brides from around the globe who seek not only the finest couture but also an intimate, personalised experience in a setting rich with history and sophistication.
Lakeside Shopping Centre has achieved a significant milestone in environmental excellence by winning an International Green Apple Environment Award, its fourth Green Apple Award in three years. This prestigious recognition identifies and celebrates the greenest companies. Selected from over 1,200 nominations worldwide,Lakeside Shopping Centrereceived this coveted accolade at a glittering awards ceremony held at Kensington Palace, London, on 18 November.
Artificial Intelligence (AI) is the top technology UK retail leaders feel will unlock and accelerate growth for their businesses in 2025, according to the latest research from the Retail Technology Show (RTS), the leading event that connects Europe’s most forward-thinking retailers and leading tech innovators. Original research of over 2,000 senior UK retail professionals by RTS revealed that Artificial Intelligence (AI) was the top innovation that will accelerate the growth of their business in
Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. that opened in 1964. And while the retailer has embraced ecommerce, its focus hasn’t wavered from providing an experiential, discovery-oriented in-person shopping experience for a wide range of product categories including apparel, décor, beauty and gifts.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Snack food brand Little Bellies parent Every Bite Counts has won a copyright infringement claim against supermarket giant Aldi, a case that was described as unprecedented in Australia. Justice Moshinsky recently found that various Aldi packaging infringed artistic works of Little Bellies’ cornerstone range of children’s snack food products.
Morrisons has issued an apology as customers were unable to access discounts on their festive shopping due to issues with the More loyalty card system. The supermarket has also been hit with complaints over cancelled online orders during the crucial festive shopping period, particularly affecting click and collect services. A spokesperson for the retailer confirmed that the system issues were impacting some loyalty card discounts, and said: “For More Card customers who have Morrisons Fiver
In todays fast-paced retail environment, customers expect more than just quality productsthey demand exceptional experiences that are personalized, convenient, and consistent across all touchpoints. Email marketing has become a cornerstone of delivering this seamless retail customer experience, acting as a direct and personalized communication channel between brands and their customers.
By Charlie Sampson, Director of Leadership Development at employee engagement consultancy scarlettabbott Theres nothing like Christmas in retail. Manic, magical, and mince pie-fuelled, its a challenging period for employees and team leaders in the industry that makes Christmas happen. Unprecedented demand, coupled with longer hours and new staff, requires a new approach to leadership that understands the extra pressures placed on teams, helps them perform at their best, and prevents burnout.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
The holiday season is a time for meaningful gifts, and one of the most thoughtful ways to show appreciation is by offering something truly personal. A personalised whisky bottle adds an extra layer of sentiment to the traditional gift of whisky, transforming a simple bottle into a memorable keepsake. Whether youre celebrating a milestone, honouring a loved one, or simply seeking a distinctive present, a custom whisky bottle is an exceptional way to make the season special.
Chemist Warehouse , Australias largest pharmacy chain, is piloting wearable SmartBadges from Augmodo in four Melbourne stores. The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance. With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner,
Flying Tiger Copenhagen has officially landed in Australia and is bringing its signature maze store layout and playful seasonal products with it. The European brand has partnered with Bernardi Group to establish a presence in Australia. The first two stores will open in Sydneys Stockland Shopping Centres before adding three further stores in New South Wales to its bricks-and-mortar network in 2025.
The number of UK retailers experiencing critical financial problems are up by more than a quarter in the last three months. According to restructuring specialist Begbies Traynor, there were 2,124 retail businesses in critical financial distress in the first 11 weeks of the October to December quarter. This is a 25% jump from the 1696 in the period to July to September, but was down slightly on the 2,142 recorded in the last quarter of 2023, The Guardian reported.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
This holiday season (and beyond), its even easier for shoppers at Benuta to find whats on their wishlists. Just in time for the holidays, Benuta Europes largest online store for rugs, and a provider of complementary home decor has teamed up with US-based Constructor , an ecommerce search and product discovery platform. With its large, diverse product catalogue including more than 20,000 items for all spaces and aesthetics Benuta uses Constructor so shoppers can pinpoint whats best for them.
The significance of shop display maintenance cannot be overstated in the retail environment. A well-maintained display serves as the first point of contact between a business and its customers, creating an immediate impression that can influence purchasing decisions. When displays are clean, organized, and visually appealing, they not only attract customers but also enhance the overall shopping experience.
Greek demi-fine jewellery brand YSSO has launched its first pop-up store, The House of YSSO, on New Bond Street in Mayfair. Open until February 2025, the store marks YSSOs debut in physical retail and is part of Westminster City Councils Meanwhile On project , which provides innovative brands with access to high-profile retail spaces. YSSO and the Meanwhile On Project The Meanwhile On project, supported by Westminster City Council, offers brands business rate relief, funding for store design, an
When Edward and Judy Kwon founded Calpak 35 years ago, they modernized the luggage and travel goods sector by investing in innovative design and marketing. Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. But as many brands have learned, the major growth unlock for Calpak’s next phase was physical retail — especially given the highly visual and tactile natu
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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