Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Retail TouchPoints

SEPTEMBER 11, 2023

The rise of online shopping. But now, it has its sights on changing the world of in-store shopping. In-person shopping is enjoying a surge in popularity. This includes traditional brick-and-mortar stores and ‘offsite’ locations such as curbside pickup, pop-up shops, music festivals or sports stadiums.

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Point of Sale Customer Experience Shopping Location 248

Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Tap to Pay on iPhone will be available to participating payment platforms and their app developer partners to leverage in software developer kits (SDKs) in an upcoming iOS software beta.

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Payment Services Point of Sale Checkout Consumer 296

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. AI agents will shop for you. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.)

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Consumer Customer Experience Checkout Shopping 279

Retail TouchPoints

DECEMBER 13, 2021

The Worcester R e d Sox (the Triple-A affiliate of the Boston Red Sox) has teamed up with Standard AI to open an autonomous fan store at the team’s newly constructed stadium, Polar Park.

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Shopping ATS Checkout Marketing 211

Retail TouchPoints

APRIL 3, 2024

Amazon spokesperson Carly Golden, quoted by CNBC , said “We’ve heard from customers that while they enjoyed the benefit of skipping the checkout line with Just Walk Out, they also wanted the ability to easily find nearby products and deals, view their receipt as they shop and know how much money they saved while shopping throughout the store.”

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Merchandise Store Checkout Supermarket Shopping 267

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. As a result, all hands are on deck to implement new technologies and procedures — even store design teams.

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Inside Retail

FEBRUARY 20, 2024

The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio. From 8-10 am every day, lights will be dimmed and other aspects of its store operations will be modified. What does Starbucks’ Inclusive Space Framework entail?

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Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. In short, the wow factor for the store depends heavily on the store’s network connection. You get the drift. Tractor Supply Co.

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Sporting Goods Payment Services Shrinkage Point of Sale 246

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. Here are three examples of retailers already doing it today.

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Retail TouchPoints

OCTOBER 9, 2023

The intersection of traditional shopping and ‘online experiences’ is unavoidable. It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. Just as the last point, this isn’t a platitude.

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Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

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Payment Services Fulfillment Store Operations Point of Sale 237

Retail TouchPoints

AUGUST 11, 2023

This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen. Is your business within the restaurant industry?

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Consumer Checkout Kiosk Payment Services 200

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

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Outdoor Shopping Kiosk Customer Experience 312

Inside Retail

APRIL 11, 2022

The pandemic has greatly shifted consumers’ preferences for shopping, whether this be physically or online. The increased prevalence of omnichannel solutions has forced businesses to rethink their approach to keeping consumers engaged when shopping in-store. minded experience that can offer help and advice whenever available.

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Payment Services Checkout Point of Sale Advertising 147

Retail TouchPoints

AUGUST 30, 2023

There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale.

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Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences. Simply asking ‘How was your shopping experience today?’

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Point of Sale Merchant Services Payment Services Checkout 232

M19 Retail

JANUARY 2, 2024

Mi9 Retail’s software platform empowers retailers to automate and optimize merchandise management, streamline Point of Sale & store operations, harness the power of retail analytics, and excel in the eCommerce landscape.”, stated Eugene Voronov, EVP & General Manager.

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Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules. Shopping should be rewardingly seamless for everyone involved.

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Social Commerce Checkout Consumer Point of Sale 296

Retail TouchPoints

DECEMBER 21, 2023

When this person comes across an ad for a product that interests them — say, a backpack — getting that shopper through checkout as fast as possible is a top priority because as soon as they start moving, the sale is lost. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore.

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Checkout Payment Services Kiosk Advertising 257

Retail TouchPoints

SEPTEMBER 19, 2023

With positive feedback from customers and arena executives, the new technology will now be deployed at Lumen Field, home of the Seattle Seahawks, at the new Seahawks Pro Shop Outlet for the 2023-24 NFL season. This means products like clothing need to be packaged in bags or boxes — but that’s not always the way people shop for soft goods.

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Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising.

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Merchant Services Social Commerce Checkout Payment Services 262

Retail TouchPoints

JUNE 29, 2022

Depending on if your location is accessible from the street, operating inside of a mall, a supermarket or even an airport, your security design should reflect this location. A freestanding store will require more security attention as there is no additional security infrastructure, like a shopping center with video cameras or security guards.

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Payment Services Point of Sale Loss Prevention Management 263

Retail TouchPoints

MAY 30, 2023

For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, President and CEO of Bouclair in a statement. “As

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Retail TouchPoints

APRIL 3, 2024

Utilizing these platforms for promoting giveaways, contests or countdowns directly on your signage further incentivizes shopper participation, creating a lively and interactive shopping environment. Other examples of live media include real-time weather feeds and traffic updates.

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Promotions Customer Experience Point of Sale Accessories 275

Retail TouchPoints

MARCH 1, 2024

The retailer also plans to concentrate on updating and refreshing existing stores rather than opening new brick-and-mortar locations, as well as “improving and livening the merchandising presentation given the shift to digital shopping and corresponding lower need to hold as much inventory on the sales floor,” said Corie Barry, CEO, during a conference (..)

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Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Retail TouchPoints

JANUARY 12, 2024

Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores. Amazon’s Just Walk Out technology supports our smart medicine strategy by providing high-tech solutions to our patients, visitors and co-workers, even with food service,” said Paul P.

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Payment Services Accounting Checkout Apparel 249

M19 Retail

FEBRUARY 1, 2024

Mi9 is a leading provider of software solutions spanning merchandising, store operations, customer engagement, e-commerce, and business analytics for the Retail industry. FORT LAUDERDALE, FLORIDA, January 31 , 2024 – Elevate Software (“Elevate”) announced today that it has closed the acquisition of Mi9 Retail (“Mi9”).

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Merchandise Store Point of Sale Wholesale Store Operations 52

Retail TouchPoints

APRIL 16, 2024

However, the solution remains in place in a range of smaller, more defined retail spaces, including hospitals , sports stadium shops and college campuses.

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Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.”

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Checkout Location Shopping Consumer 298

Retail TouchPoints

JUNE 15, 2022

Appointments for high-end fashion brand shopping have been a long-time standard, but they’ve begun to trickle down to fast fashion brands like H&M and Zara too. Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage.

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Payment Services Checkout Shrinkage Fast Fashion 261

M19 Retail

JULY 5, 2023

The Aubuchon Company is the oldest family-owned and managed hardware store chain in the US with over 100 stores across the country. Mi9 Retail and the Aubuchon Company are delivering the latest technology to their clients with the key goal of improving and optimizing the overall customer journey.

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Checkout Point of Sale Inventory Management Management 52

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

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Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

JULY 20, 2023

Amazon first added palm payments to 11 Denver-area Whole Foods stores in April 2023 , and the technology was reportedly rolled out to 65 Whole Foods stores in California beginning in August 2022. “We

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Payment Services Planning ATS Supermarket 228

Retail TouchPoints

AUGUST 29, 2023

Amazon built synthetic data sets to mimic millions of realistic shopping scenarios — including variations in store format, lighting conditions and even crowds of shoppers — to help ensure accuracy in virtually any setting.

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Retail TouchPoints

JULY 13, 2023

The Canadian marketplace has responded positively to JD, and we want to give customers who shop in-store and online the best possible cross-channel experience by leveraging leading technology that optimizes visibility, accuracy and speed,” said Gary Ochi, CEO of JD Sports Canada in a statement.

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