Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. In short, the wow factor for the store depends heavily on the store’s network connection. You get the drift. Tractor Supply Co.

Sporting Goods 238

Sporting Goods Payment Services Shrinkage Point of Sale 238

Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

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Planning Wholesale Customer Experience Store Operations 264

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 304

Outdoor Shopping Kiosk Customer Experience 304

Retail TouchPoints

AUGUST 30, 2023

There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale.

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Checkout Shipping Customer Experience Point of Sale 221

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising.

Merchant Services 258

Merchant Services Social Commerce Checkout Payment Services 258

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. How FTD is Easing Digital Adoption for Florists.

Payment Services 250

Payment Services Customer Experience Fulfillment Point of Sale 250

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences. Simply asking ‘How was your shopping experience today?’

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Point of Sale Merchant Services Payment Services Checkout 223

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Planning Location Shopping Point of Sale 317

Retail TouchPoints

NOVEMBER 11, 2021

On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level. The ins and outs of livestreaming. 16 from 3 to 3:30 p.m. 17 from 1:20 to 2:10 p.m.

Merchant Services 298

Merchant Services Payment Services Consumer Beauty and Health 298

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy.

Marketing 262

Marketing Consumer Checkout Customer Experience 262

Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.”

Checkout 297

Checkout Location Shopping Consumer 297

Retail TouchPoints

FEBRUARY 5, 2021

There are two key factors of the shopping experience that will help promote retailer success after the holidays. As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. Post-Holiday Omnichannel Success. Next Steps.

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Payment Services Returns Specialty Retailers Promotions 175

Retail TouchPoints

JULY 29, 2020

That means networks must bridge the divide between the store, the data center and HQ, and can support a range of new in-store devices and infrastructures — including corporate and customer WiFi connectivity. This makes clear how radical the impact of digital transformation has been in nearly every industry.

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Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

AUGUST 29, 2023

Amazon built synthetic data sets to mimic millions of realistic shopping scenarios — including variations in store format, lighting conditions and even crowds of shoppers — to help ensure accuracy in virtually any setting.

Checkout 195

Checkout Payment Services ATS Accounting 195

Retail TouchPoints

MAY 31, 2023

The partnership will streamline operations, improve inventory accuracy and help our retailers gain valuable insights about their customers, all while offering a more unified shopping experience.” Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S., Canada and Japan.

Payment Services 206

Payment Services Jewelry Outdoor Accessories 206

Retail TouchPoints

JULY 17, 2023

Such RFID data is critical when goods are stolen to be resold and also gives valuable insights into which stores require more attention in terms of security. Adopting advanced technology in retail stores makes the shopping experience more engaging. Exceptional customer experience.

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Payment Services Checkout Inventory Management Customer Experience 232

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. New Look Stores. Retailers are also now tasked with turning temporary store hacks into longer-term standards.

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Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible.

Checkout 191

Checkout Fulfillment Shipping Payment Services 191

Mass Relators

SEPTEMBER 12, 2022

They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. While automation is being deployed for prescription fulfillment in a limited number of markets by the biggest retailers, add-on merchandise is still selected at the stores.

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

FEBRUARY 10, 2022

To the employees she worked with while undercover she was Marie, a former gift shop manager from Ohio whose quest for a new start was being recorded for a documentary. But last year, she swapped her CEO placard for a blue collared polo on the CBS reality series Undercover Boss.

Inventory Management 303

Inventory Management Beauty and Health Management Planning 303

Retail TouchPoints

AUGUST 17, 2020

Costa Coffee is a stickler for detail, probably one of the many reasons they have been voted the UK’s favourite coffee shop for nine years running. A DIY retailer found that its stores didn’t set out their stock storage areas in the same way. The best insights are those that seem blindingly obvious once you see what the data shows.

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Customer Experience Jewelry Management Point of Sale 183

Retail TouchPoints

MARCH 30, 2023

No retailer has the necessary manpower to provide every customer with a one-on-one conversation with a live agent during their digital shopping journey, but AI makes this a real — and potentially lucrative — possibility. It all comes back to speed; MACH is named for it,” noted Thomas Mulreid, Head of Sales at Orium.

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Point of Sale Checkout Consumer Promotions 278

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. As a result, retailers are focused on removing unnecessary contact from the shopping journey. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown.

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Payment Services Fulfillment Store Operations Consumer 290

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Photos courtesy Verizon The MyVerizon app is the preferred digital entry point; we launched the third generation of it about one year ago. Now it’s super-simple and easy to use.

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Payment Services Accounting Customer Experience Point of Sale 231

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

JANUARY 11, 2021

“As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We

Payment Services 253

Payment Services Location Fulfillment Customer Experience 253