Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

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Returns Supply Chain Management Customer Experience Finance 162

Retail TouchPoints

DECEMBER 27, 2024

Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies.

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Returns Promotions Shopping Shipping 278

Retail TouchPoints

JUNE 2, 2025

This article was first published in our sister brand Shop Eat Surf Outdoor A lot has happened politically and in the outdoor industry since REI s new President and CEOMary Beth Laughtonwas appointed to the role in January, she noted onstage at Outside Summit in Denver, Colo. Kate Robertson can be reached at kate@shop-eat-surf-outdoor.com.

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Returns Outdoor Consumer Accounting 213

Inside Retail

NOVEMBER 12, 2024

Using AI for returns optimisation Another growing supply-chain issue for retailers is returns. Businesses are getting increased returns every year. In the US, retail returns reached US$744 billion last year, with online orders showing a higher rate of returns than in-store purchases (17.6 per cent vs 10 per cent).

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Returns Fashion Accessories Apparel 130

Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

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Drop-Shipping Checkout Shipping Returns 284

A1 Retail

JUNE 13, 2025

By Niels Krijnse Locker, VP Product at ReBound ChatGPT adding shopping features to its growing powers has sparked fresh speculation about how AI will continue to reshape the retail sector. This shift has far-reaching implications for another crucial area of the customer experience: returns.

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Returns Shopping Customer Experience Consumer 89

Retail TouchPoints

FEBRUARY 14, 2025

. “Taskrabbits assembly service has been a game-changer for our customers, offering them convenience and reliability, two must-haves when shopping at Ikea, said Javier Quiones, CEO of IKEA U.S. Better Integration Leads to Reduction in Returns, Increase in AOV The Taskrabbit offering is available at Ikea locations in every major U.S.

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Checkout Returns Location Shopping 285

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

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Point of Sale Checkout Returns Shipping 274

Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions.

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Returns Fast Fashion Fashion Consumer 130

Retail TouchPoints

JANUARY 17, 2025

While the shorter holiday shopping calendar likely influenced the continued trend of more online shopping, there was also a return to in-person shopping experiences and a focus on early buying, Kleinhenz added. The spending pace was back to pre-pandemic growth and indicates a good start for the year ahead.

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Home Furnishings Sporting Goods Accessories Consumer 273

Retail TouchPoints

JUNE 13, 2025

YoY in its fiscal Q3, which ended May 3, marking a return to year-over-year revenue growth after several years of declines. Subscription styling service Stitch Fix reported a revenue increase of 0.7% Net revenue for the quarter was $325 million , and while active clients did decline 10.6% YoY in Q3 to $542 per client. “As

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Returns Inventory Management Accessories Apparel 147

Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

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Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Not to mention that the delis prepared food section offered very little to entice someone to take a break from shopping and sit down to eat. billion acquisition of Whole Foods.

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Checkout Grocer Kiosk Promotions 284

Retail Gazette

MARCH 5, 2025

Topshop has sparked fresh excitement among fans by hinting at a potential return to bricks-and-mortar retail on Londons iconic Oxford Street. The popular fashion retailer shared a video on Instagram featuring London Mayor Sadiq Khan calling for the brand to make a comeback to the famous shopping destination.

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Returns ATS Fashion Wholesale 114

Retail TouchPoints

APRIL 9, 2025

These follow a host of previous rollouts including Buy with Prime , expansions in the capabilities of the Alexa voice assistant and the rollout of the in-app shopping assistant Rufus all of which aim to make Amazon an easy-to-access, easy-to-use resource for any shopping need.

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Shopping Advertising Consumer Accessories 147

Retail Gazette

NOVEMBER 26, 2024

Commenting on Leighton’s return to the supermarket giant, Grocery Insight CEO Steve Dresser notes: “I don’t think anyone could have foreseen it. Everyone wondered whether his going plural work would ever see him return to the food retail space- the time now feels absolutely right.”

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Supermarket Returns Grocer Fashion 105

Retail TouchPoints

JULY 9, 2025

However, while social ecommerce is predicted to be a $1 trillion sector by 2028 , a striking contradiction exists: platforms are racing ahead with integrated shopping features, but consumer trust isn’t keeping pace. A survey from Atlas VPN revealed that nearly 50% of social media users had fallen victim to online shopping scams.

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Merchant Services Payment Services Shopping Checkout 147

Small Biz Trends

JUNE 25, 2025

Key Takeaways High Return Categories: Apparel, electronics, home goods, and beauty products are among the most returned items due to sizing issues, defects, and customer dissatisfaction. Quality Control: Ensuring product quality through rigorous checks can significantly reduce return rates and enhance customer trust.

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Returns Apparel Inventory Management Shipping 70

A1 Retail

NOVEMBER 7, 2024

Millennials and Gen Z shoppers are expected to be the highest returning demographics when it comes to sending back fashion purchases bought on Black Friday this year, according to the latest research by True Fit , the AI-driven platform that decodes size and fit for shoppers and fashion retailers. Image courtesy of Pexels.

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Returns Fashion Accounting Consumer 105

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. To seize this massive opportunity, retailers must ensure smooth, scalable shopping experiences, and automation is the way forward. The key to thriving?

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Theatro

OCTOBER 22, 2024

78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience, and delayed purchases as economic pressures and tech annoyances loom large. consumers aged 18+.

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Shopping Customer Experience Planning Checkout 94

Retail Focus

DECEMBER 3, 2024

This product then sold out in mid November before returning to stock in time for Black Friday, back at the original full price of £4299. By buying early and then monitoring price movements, shoppers may well return and rebuy an item if the savings are too good to ignore. to a retail price of £2999.

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Consumer Retailing Pricing Returns Promotions 262

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. Our customers often tell us that shopping with us feels like shopping with family.

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Payment Services Checkout Shipping Shopping 278

Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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Returns Fashion Shipping Shopping 279

Inside Retail

JUNE 26, 2025

From barcode comparisons to instant resale authentication and artificial intelligence (AI) models guiding purchasing behaviour, the next evolution of artificial intelligence in retail isn’t happening in the cloud but on the shop floor. The AI-augmented shop floor The implications of in-store AI stretch beyond resale.

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Kiosk Returns Payment Services Department Stores 218

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

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Returns Fulfillment Customer Experience Fashion 214

Inside Retail

DECEMBER 16, 2024

Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception. IR : What are some returning best-selling products from past years, and whats new this year? PL: December is our busiest month, and preparation starts months in advance.

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Supermarket Department Stores Shopping Planning 246

Retail TouchPoints

OCTOBER 17, 2024

14, 2024, at The Grove Shopping Center in Shrewsbury, N.J., As with other Bloomie’s locations, the Shrewsbury store will feature an assortment of vendors and services , including styling, easy returns, pickups, alterations, gift wrapping as well as a grab-and-go Forty Carrots restaurant. and greater Chicago.

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Location Jewelry Accessories Returns 264

A1 Retail

APRIL 2, 2025

With technology reshaping shopping habits, rising costs, and a slowdown in consumer spending, businesses are innovating to keep pace. Lord Richard Best, Co-Chair APPG on New Towns, commented:Our towns remain the places where we grow up, go to school, shop and play, take exercise and enjoy green spaces.

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Returns Shopping Management Consumer 99

Inside Retail

JULY 10, 2025

Humii has conducted hundreds of mystery shops across both retailers. However, Mecca excels in the post-purchase experience, which encompasses dispatch and delivery, product and packaging, returns and refunds, post-purchase support, and loyalty and retention. Here, Mecca outpaces Sephora by a significant gap of eight points.

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Payment Services Checkout Returns Customer Experience 194

Retail TouchPoints

DECEMBER 17, 2024

Through the connection with Omni, the Maven chatbot is able to handle a broad range of customer inquiries directly, including complex requests such as shipping status, order changes, cancellations, returns and exchanges. Related Reading: How AI Assistants are Already Reshaping Shopping

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Fulfillment Shipping Returns Shopping 261

365 Retail

JULY 22, 2025

A New Dimension in Shopping Traditionally, shopping has been a tactile and visual activity—walking through aisles, picking up products, and physically interacting with merchandise. This not only reduces the risk of buyer’s remorse but also minimizes returns—an expensive problem for e-commerce retailers.

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Consumer Shopping Kiosk Returns 96

Retail TouchPoints

FEBRUARY 25, 2025

Making Price Comparisons Easier Although 21% of consumers may have splurged on themselves when shopping for clothes last year, once the $100 inflection point was reached, the details that justify the price become much more important. Price has been a top driver for many consumers for decades.

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Accessories Promotions Returns Consumer 179

Inside Retail

FEBRUARY 16, 2025

Enhancing stockroom communication with mobile inventory For shoppers, few experiences are more frustrating than waiting while a store associate searches the stockroom only to return empty-handed. Online customers can also check product stock at their preferred store, ensuring theyre making informed decisions before heading out to shop.

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Shrinkage Location Returns Shopping 241

Inside Retail

FEBRUARY 25, 2025

Woolworths Group booked lower profit in the first half, attributed to the 17-day industrial action impacting its supermarket business last December and a trend of customers seeking more value when shopping. The group’s net profit fell 20.6 per cent to $739 million after earnings before interest and taxes (EBIT) slid 14.2 per cent to $1.45

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Consumer Net Profit Supermarket Wholesale 243

Retail TouchPoints

NOVEMBER 26, 2024

Hanna Andersson personal shoppers gather client details and then create tailored closets for guests to peruse and shop virtually. They’ll even send out coloring pages for kids to enjoy while mom or dad shop. You should see some of the conversations that our personal shoppers have with their clients,” said Lapic.

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Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

DECEMBER 6, 2024

This year promises to be no exception, with the average American shopper projected to spend $902 USD on gifts, food, and other seasonal items, making it potentially one of the busiest and most profitable holiday shopping seasons on record. And dont forget, when all the gifting is done, shoppers are still shopping.

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Advertising Sporting Goods Marketing Accounting 289