Inside Retail

FEBRUARY 26, 2024

AI: Revolutionising the shopping experience The rise of artificial intelligence (AI) promises to revolutionise the shopping experience, with 31 per cent of surveyed Australians recognising its value in streamlining order and delivery updates. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

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A1 Retail

FEBRUARY 21, 2024

Smart Retail Tech Expo is the UK’s leading business event bringing digital innovation to the retail sector, returning in just one week to the ExCeL London on the 27th and 28th February 2024. Keynote sessions will be hosted by leading industry brands such as TikTok Shop, Google, John Lewis, Worldpay and lots more.

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Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

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Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

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Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace.

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Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. Focus on customer retention. Make it fun.

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I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers.

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Wiser

NOVEMBER 1, 2023

Unfortunately, when it comes to eCommerce, it’s not uncommon for potential customers to leave a retailer’s site without actually making a purchase. The product may be in their shopping cart, on their wish list, or viewed multiple times, yet the sale doesn’t reach completion.

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Retail TouchPoints

APRIL 1, 2024

A crucial part of that positive CX is providing service in a customer’s native language. Even Amazon, the paragon of online shopping, only offers customer service in 16 languages. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

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Retail TouchPoints

APRIL 12, 2023

For instance, many restaurants might try and compete with traditional grocery shopping by adopting delivery services in order to appeal to consumers who lack the time, space or inclination to cook. Transform shopping in-store. Innovating the in-store experience can give stores a great return on investment.

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Supermarket Grocer Customer Retention Checkout 230

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. The company reported that since the program’s national launch it has increased membership 20% to a total of 5 million members. “We

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Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping.

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Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Do I get upgraded or enhanced service [compared to] someone who shops with you just one or twice?”

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Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.

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Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again.

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Inside Retail

MARCH 7, 2023

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional. These consumers will make the most of the present and enjoy life to its fullest.

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Retail TouchPoints

SEPTEMBER 30, 2022

We are embracing a straightforward, back-to-basics philosophy that focuses on better serving our customers, driving growth and delivering business returns,” said Gove in a statement when the turnaround plan was unveiled. “In

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Customer Retention Planning Promotions Returns 162

Cisco Retail

FEBRUARY 18, 2022

Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model.

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Inside Retail

APRIL 19, 2022

But now, with the pandemic posing less of an economic threat than it did just two years ago, and with customers returning to a more ‘normal’ state of shopping, it’s high time for retailers to really consider what is next for the industry. Most retailers tend to focus on the top of the funnel: on their return on advertising.

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Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

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Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. It’s something that’s helped elevate both the in-store and online shopping experience,” says Condon.

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Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Among older shoppers, security may be more of a factor, because 44% say the possibility of online scams deters them from shopping online more often.

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Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Even fewer respondents have access to social media activity related to the company (33%), customer referrals (23%) and customer lifetime value (22%).

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Retail TouchPoints

JULY 26, 2022

Customers can try products for seven days and return what they don’t like at no charge. Goodlife’s returns are already low — around 8% online (where returns are typically closer to 20% to 30% , especially in apparel) and 2% in stores. “[Try Try Now] allowed us to be arrogant,” said Codispoti. “

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Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

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Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks.

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Hyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

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Retail TouchPoints

JULY 14, 2021

Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions. A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall.

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Independent Retailer

APRIL 15, 2021

As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. The first way to accomplish this is by not offering free online returns shipped back to your store, which is an option.

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Storis

FEBRUARY 23, 2020

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.

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Hyken

APRIL 5, 2022

The Return on High Customer Satisfaction Is Huge. The Link Between the Top Rated Customer-Focused Companies and the Stock Market. Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C.

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Customer Retention Returns Customer Experience Marketing 56

Small Biz Trends

NOVEMBER 24, 2022

If you’re looking to build customer loyalty and show your appreciation to your customers, the following ideas may help. Some may work specifically for long-time clients, while others can appeal to both new and returning customers. We Appreciate You, Valued Customer. Thank You to a Loyal Customer.

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Independent Retailer

APRIL 28, 2022

Properly executed loyalty programs can help keep customers shopping, even in the face of wavering consumer confidence. . When thinking of the different ways loyalty programs can inspire repeat customers to continue shopping, it is important to note that some businesses are, more or less, inflation proof. Email Campaigns

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365 Retail

DECEMBER 8, 2022

Additionally, Annex Cloud suggests the average customer spends 67% more in their third year than their first year with a business. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. This isn’t just theorising: it really works.

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365 Retail

OCTOBER 19, 2023

From a mere alternative to brick-and-mortar shopping, it has transformed into a vibrant, competitive marketplace teeming with innovation. To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. Loyalty programmes are another avenue for building strong customer relationships.

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Inside Retail

MAY 16, 2022

As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. Monash Business School found that consumers prioritise free shipping over fast shipping even more than their global counterparts, and that a lack of free returns was a top turn-off for half of Australian consumers.

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