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With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9%
Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies.
Ollies Bargain Outlet has acquired 40 former Big Lots stores, jumpstarting its plans to open 75 new stores by February 2026. Ollies announced its real estate plans along with its financial results for FY 2024, which ended Feb.
billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., The new Plan and Order Point stores will be located in Cherry Hill, Pa.; Building off a $2.2 will be solely a pickup point. Beaverton, Ore.;
Speaker: Kelly Barner - Co-Founder & Managing Director of Buyers Meeting Point, LLC
Time will tell, but it is unlikely to be a return to the pre-pandemic normal. Global inflation is at record highs and the Great Resignation has given way to the Great Reshuffling, leading to uncertainty in talent markets. What will 2023 bring?
This will be the 23rd Cinnabon in Australia, the first of three new Cinnabons planned in Victoria for 2025, as part of the brands strategy to refocus on growing its footprint across the state. The post Cinnabon makes Melbourne return under new license holder appeared first on Inside Retail Australia.
The company also announced a host of other big plans for the rest of 2025, including the debut of a new peer-to-peer marketplace scheduled to launch by the end of this year, plans for new solutions to help retailers with returns and adding support for menswear (the company has previously focused only on womens and kids).
million in economic returns. The post How the AFC and RM Williams plan to kickstart fashion manufacturing in Australia appeared first on Inside Retail Australia. The industry creates 500,000 Australian jobs, 77 per cent of which are occupied by women. It pays $15 billion in wages annually.
Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.
Dillards has been executing a highly successful strategic plan focused on improving operating margins, prudently managing capital expenditures and aggressively returning capital to stockholders, said James Mitarotonda, Chairman of Barington in a statement. However, we are concerned with Macys large capital expenditure programs.
Following its recent debut of a 24/7 live social shopping experience on TikTok Shop , QVC is doubling down on the partnership with plans for a cross-category TikTok Shop Super Brand Day to kick off the second year of its Age of Possibility campaign. The campaign returns this year, and on May 14 in Santa Monica, Calif.
Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.
In fact, during the companys Q1 earnings call with analysts, the companys Executive Chairman and Principal Executive Officer Marcus Lemonis announced plans to open four Overstock stores and one BuyBuy Baby location.
Spanish fashion label Desigual is returning Down Under, partnering with The Iconic to launch its spring-summer collection. Janine Edwards, head of Edwards Imports, said at the time that her company planned to open a Desigual store in every Australian state, with Sydney to be the second location. But the expansion never eventuated.
Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. The app’s initial rollout covers major cities like New Delhi and Mumbai, with plans for nationwide expansion.
Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga.
In November 2024 Niccol laid out details of the Back to Starbucks plan, designed to re-establish the chain as the Community Coffee House, including simplifying an overly complex menu, returning to self-service condiment bars and doing a better job of balancing mobile and in-person orders.
The fundamentals of our business remain strong with ongoing market share gains, record Neighbors Club members, digital sales in excess of $1 billion and high-return new store openings.
However, the return of quarterly sales increase signifies that the planned period of consolidation within the firm has concluded. million, demonstrating the sustained return to profitability. The post Kogan returns to quarterly growth despite YOY sales decline appeared first on Inside Retail Australia.
Nearly four in 10 Australians admitted to having either engaged in online return policy abuse or fraudulent behaviours themselves in the past year or know someone who has, according to a recent study. Around 31 per cent disclosed they returned items because they needed the money back they had spent on an item.
In 2023, Foot Locker CEO and president Mary Dillon announced the launch of Foot Lockers multi-tiered revival plan, Lace Up. Our ‘Lace Up’ plan will create pathways for growth in both our areas of historic strength and our opportunity areas for the future, said Dillon. Even though Q4 sales were down by 5.8
The additional capital will allow Kirklands to accelerate store conversions as it prioritizes the rollout of Bed Bath & Beyond Home and Overstock stores, along with supporting plans for Kirklands to open BuyBuy Baby and Bed Bath & Beyond True Blue stores.
The revival plan has also aided in welcoming in a new wave of customers. I think well see this year, and going forward, a return to storytelling to build real connections with consumers. The post How H&M and True Religion marketing execs plan to win customer loyalty in 2025 appeared first on Inside Retail Australia.
The return of its former bosscomes at a crucial time for Poundland after it reported its fourth consecutive quarter of declining sales, which fell 7.3% Williams’ return certainly signals something major is afoot, with early reports suggesting the group is considering a mass restructuring of the entire business or even a possible sale.
In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn. They mix basics with premium. And theyre asking for more more personalization, more transparency and more options that meet their needs, their budgets and their lives.
“In a year of transition, we remain focused on executing our strategic plans to drive growth and attractive shareholder returns.” ” During the period, Myer completed its merger with the apparel brands business of Premier Retail.
But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.
Commenting on Leighton’s return to the supermarket giant, Grocery Insight CEO Steve Dresser notes: “I don’t think anyone could have foreseen it. But Dresser believes Leighton’s return could trigger an appetite to aid in the turnaround mission from former Asda leaders. Is Leighton the right fit for the job?
Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.
Schwartz has served as the retailer’s COO since its inception, overseeing functions including product, technology, global operations and marketing, and as CEO, he plans to extend the company’s reach through brand growth, category diversification and market expansion.
Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement. Nicholson brings 30 years of retail industry experience to the role, which he will assume in early 2025, including more than 20 years with Aholds U.S.
The online fashion giant’s chief executive Jos Antonio Ramos Calamonte said the retailer had spent two years rebuilding the product assortment of Topshop before moving ahead with relaunch plans. Asos bought Topshop, along with Topman, Miss Selfridge and HIIT, out of administration in 2021 for 295m.
The group plans to open more than 10 stores in the second half and intends to acquire more stores for Stylerunner and an additional 10 stores for The Athlete’s Foot. per cent in the first seven weeks of the second half, benefitting from students returning to school.
Ask for documentation of suppliers data security practices and incident response plans. North American retail and ecommerce businesses now lose a total of $3 for every dollar of fraud they experience, and as mentioned earlier, most customers wont return to a site after a fraud experience. Supplier cybersecurity. Vendor communication.
” McGrathNicol said that the transaction price is not enough to provide a return to shareholders. The post Booktopia sold to DigiDirect’s owner who plans to hire more staff appeared first on Inside Retail Australia. The administrators have yet to call for a second meeting of Booktopia’s creditors.
Customers also can use new tools including GiftFinder , which helps shoppers zero in on the perfect present for everyone on their list, and a Holiday Wish List tool to simplify holiday planning. Mini versions of Berry the Bear also will be given away to Target Circle members at select stores in November and December.
Asda chair Allan Leighton has laid down his game plan for turning around the UK’s third biggest grocer and “ regaining customers trust” The supermarket chain saw its like-for-like sales slide 3.4% last year as consumers headed elsewhere for their weekly grocery shop.
Toys ‘R’ Us marked its initial return to U.S. Toys ‘R’ Us marked its initial return to U.S. No information about the number of planned stores or their opening dates was available. “As The new stores will open in prime locations that complement the existing Macy’s retail footprint, according to the company.
Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.
In his first earnings cycle at the helm , Kohls new CEO Ashley Buchanan laid out his plan to turn around the embattled company, which has struggled for years to return to a position of strength while fending off activist investors. I just knew that we could do better. And I think the customers expect us to be better.
Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?
Therefore, this strategy can benefit those with international investments or businesses operating in multiple currencies, as it allows them to stabilize returns and reduce uncertainty associated with currency volatility. This mechanism significantly impacts on the overall investment returns.
We are committed to returning healthcare benefits to its rightful place and will drive execution and address the challenges facing this business.” In August 2023 CVS Health revealed plans to cut 5,000 jobs as it focused more on healthcare services, according to a Wall Street Journal report. billion in Q2 revenues, a 21.4% in Q2 2024.
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