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Uber Debuts Package Return Service

Retail TouchPoints

Uber has introduced a package return service that provides consumers with live tracking within the Uber app. Uber will charge a flat $5 fee for returns, but only $3 for members of the Uber One loyalty program. Uber will charge a flat $5 fee for returns, but only $3 for members of the Uber One loyalty program.

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Tesco faces scrutiny over ‘Amazon-style’ fee for online suppliers

Retail Gazette

Tesco is under scrunity from the UK’s supermarket regulator, which is is closely monitoring its implementation of an “Amazon-style” fulfillment fee for online suppliers. Tesco said it first introduced a charge as its own fulfilment costs had grown as it expanded its online operations and served more customers.

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Retailers Must Adopt a Technology-First Strategy to Survive

Retail TouchPoints

The Battle to Create Retail’s Future The retail industry has surpassed the tipping point on Kurzweil’s law of accelerating returns, which states that the rate of technological process and innovation tends to accelerate exponentially over time. Yet we’ve passed an inflection point and the water is beginning to boil. That sounds good.

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The Home Depot Partners With Walmart to Expand Same-Day Delivery Options

Retail TouchPoints

More than half of these orders were fulfilled through stores, making them valuable staging points for the last mile. Walmart also provides fulfillment services for its marketplace sellers , media support for its brand partners and access to its cloud techn o logy through the Adobe Commerce platform.

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Top 50 Global Retailers: Walmart and Amazon Still Lead, Alibaba Drops Out of Top 10

Retail TouchPoints

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. 5 spot in 2021 to 13 th this year.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Adjust to Return Reluctance. The need to control the volume of returns and make the return process as seamless as possible is more important than ever, as the pandemic has turned what was previously a banal chore into a riskier undertaking. Customers also expect retailers to communicate about the return process.

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Drive-Up Grocer Addie’s Opens First Store, Plans to Expand Across U.S.

Retail TouchPoints

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., ” The pandemic served as a propellent for online grocery, and many consumers aren’t returning to traditional in-store shopping: online grocery is expected to account for 20.5% fueled by $10.1 of all U.S.

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