Retail TouchPoints

MAY 5, 2021

That includes multi-faceted visual search and detailed product pages that feature video and still imagery, extensive product descriptions, planting and care guidelines and customer reviews. Overcoming Last Mile and Return Hurdles. We’re really trying to cut out that middleman, similar to how the mattress industry evolved.”.

Returns 278

Returns Consumer Marketing Comparison Shopping 278

Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all). .

Grocer 243

Grocer Fulfillment Promotions Returns 243

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor.

Payment Services 264

Payment Services Shipping Customer Experience Supermarket 264

Retail TouchPoints

AUGUST 5, 2020

The T11 Supermarket in Beijing added staff for delivery and kept the shelves fully stocked. Chaoshifa , a state-run supermarket, taught its employees safety and empathy while dealing with shoppers under emotional stress. In South Korea, the situation with COVID-19 is under control and life is returning back to normal.

Supermarket 264

Supermarket Returns Shopping Department Stores 264

Mass Relators

DECEMBER 12, 2022

Senate subcommittee, whose members raised concerns over whether a combination of the nation’s two largest supermarket chains would harm consumers and workers. Our business model is built around lowering prices to attract more customers, rather than making higher margins on fewer customers. in the quarter ended November 5.

Supermarket 52

Supermarket Fulfillment Promotions Consumer 52

Retail Focus

MAY 24, 2021

A smooth, friction-free journey is standard; the slightest glitch may send customers into the arms of competitors in a hugely saturated market. Tech is the powerhouse behind this step-change, allowing new, cloud-enabled solutions and shared APIs that connect supermarkets and restaurants to delivery platforms. Embrace agile models.

Supermarket 162

Supermarket Planning Consumer Wholesale 162

Frank Mayer

JUNE 17, 2021

Self-service technologies like grocery kiosks and smart lockers can provide the kind of customer service that prompts shopper loyalty. Here are ways in which self-service programs can benefit supermarkets as they look to the future. Once done, the shopper simply returns to the counter to pick up the order.

Kiosk 61

Kiosk Grocer Supermarket Fulfillment 61

Rangeme

NOVEMBER 22, 2022

With stores forced to close, the popularity of e-commerce accelerated and many retailers wondered if in-store shopping would ever return. However, this is not simply a return to pre-pandemic normality. Many retailers are focusing on how they can offer customer experiences rather than simply serving as transactional venues.

Customer Experience 52

Customer Experience Supermarket Returns Department Stores 52

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. Giving Consumers Control Over the Digital Customer Experience.

Payment Services 234

Payment Services Merchant Services Consumer Customer Experience 234

Inside Retail

JUNE 30, 2021

We look forward to footfall in the malls returning to pre-pandemic levels, and are excited to welcome shoppers to Pavilion Bukit Jalil, which opens at the end of the year. IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that?

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Inside Retail

OCTOBER 31, 2021

The supermarket sector is a prime example. The results of rapid efforts to change have been mixed for customers, but while a sense of normality has returned to city life, the expectations of convenience and personalised assistance that come with online shopping are likely to stay.

Supermarket 130

Supermarket Fulfillment Returns Customer Experience 130