Remove Consumer Remove Fulfillment Remove Returns Remove Supermarket
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Uber Debuts Package Return Service

Retail TouchPoints

Uber has introduced a package return service that provides consumers with live tracking within the Uber app. Uber will charge a flat $5 fee for returns, but only $3 for members of the Uber One loyalty program. Uber will charge a flat $5 fee for returns, but only $3 for members of the Uber One loyalty program.

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Drive-Up Grocer Addie’s Opens First Store, Plans to Expand Across U.S.

Retail TouchPoints

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. fueled by $10.1 million in seed funding it recently received from Rose Park Advisors. of all U.S.

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Top 50 Global Retailers: Walmart and Amazon Still Lead, Alibaba Drops Out of Top 10

Retail TouchPoints

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. 5 spot in 2021 to 13 th this year.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

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Analysis: Welcome to the new grocery

Inside Retail

The Covid-19 pandemic and its associated lockdowns and changes to consumer sentiment have had an obvious impact on all retail sectors. This was followed by almost equally large declines as many consumers had over-stocked their pantries. Even before Covid hit, the nature of ‘grocery stores’ or ‘supermarkets’ was evolving.

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Kroger Looks to Build on 2020 Growth by Accelerating Digital, ‘Leading with Fresh’

Retail TouchPoints

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Leadership pointed to two core areas for driving that growth: the fresh food segment and digital, which was described as “a growth engine” for the supermarket retailer, one of the nation’s biggest. .

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Time to De-Uberize: the Hidden Power of Live Commerce

Retail TouchPoints

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.