Tokinomo
SEPTEMBER 12, 2023
Did you know that a new study from HubSpot showed that 55% of US and UK consumers mentioned that their brand loyalty is declining? During these challenging times, how can retailers and brands increase customer satisfaction and loyalty?
Wiser
SEPTEMBER 13, 2023
Understanding the dynamics of your business is crucial for its success. One effective way to gain valuable insights is by measuring foot traffic, a metric that offers a wealth of information about your physical store’s performance and customer behavior. Foot traffic data can be a game-changer for your business. It allows you to analyze peak shopping times, assess the effectiveness of your marketing campaigns, and understand how customers move within your store.
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Retail Focus
SEPTEMBER 14, 2023
Retailers and brands need to evolve their channel-mix for consumer engagement in an age where trust is harder to earn and keep, says Bernd Bude, CEO of ADvendio. Loyalty is made up of several attributes, but chief among them is trust. And earning that trust is a lot harder than it used to be due to two main reasons. The first is that people are less trusting than they used to be, particularly in governments, institutions and the media, particularly since the pandemic when the public was at its
Shopify
SEPTEMBER 10, 2023
A common misconception for consumer brands is that the marketing process ends at the point of purchase. Explore the 7 proven strategies to maximize retail customer lifetime value. Learn how to boost loyalty, increase sales, and drive long-term growth.
Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.
Inside Retail
SEPTEMBER 12, 2023
Recent research has revealed that luxury Australia retailers aren’t doing enough to capture the attention of, and drive consumer spending by, migrants of Asian background and heritage. This is despite the enormous opportunities these communities present, with their willingness to purchase from brands that they trust. According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with
Retail TouchPoints
SEPTEMBER 12, 2023
The pandemic made “supply chain” a commonplace term, and now Amazon wants to make it a commonplace service. Ahead of its annual sellers’ conference, Amazon Accelerate , the tech giant announced the debut of a new suite of solutions for sellers called “Supply Chain by Amazon” (which we are assuming will be acronymized as “SCA” if history is any indicator).
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
LS Retail
SEPTEMBER 13, 2023
©iStock/Chansom Pantip VISA launched its 7th edition of its Global Back to Business Study , which found that a majority of surveyed small and micro businesses (SMBs) plan to prioritize cross-border sales as they look to scale beyond Main Street and High Street to new geographies. The survey focuses on four key themes, one being the shifting global small business mindset, which is moving from survival mode to growth mode.
Retail Gazette
SEPTEMBER 13, 2023
After many twists and turns, the Wilko story came to a sad conclusion this week when it emerged that no white knight would save the retailer. It was confirmed that all 400 Wilko stores would close – although B&M and Poundland have now snapped up more than 120 shops between them – and 12,500 jobs would be lost as the value chain became one of the biggest high street casualties of the 21st century.
RIS News
SEPTEMBER 13, 2023
In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of
Inside Retail
SEPTEMBER 13, 2023
Aussie discount retailer Silly Solly is on a growth trajectory, with plans to expand as a franchise, after shifting from a licensing model. Media spokesperson Solly Stanton told Franchise Executives, “We were a licence agreement and have progressively changed to a franchise model. This offers our store owners more protection and the opportunity to resell their business.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Tokinomo
SEPTEMBER 11, 2023
Campaign corner FUNdemental textbooks. Kraft Heinz is addressing parents' concerns about their children's return to school after summer by launching FUNdamental Textbooks , which infuse playfulness and excitement into learning through engaging lessons tied to their popular brands like Jell-O and Kraft Mac & Cheese. Parents can claim these books for free on the website, and for each book claimed, Kraft Heinz will donate $10 to the nonprofit organization First Book, aiming to provide quality e
Retail Focus
SEPTEMBER 12, 2023
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. While often confused with luxury brands, premium fashion retail brands have their unique attributes that set them apart.
Retail Gazette
SEPTEMBER 13, 2023
The Range is understood to have bought Wilko’s brand in a deal worth around £5m. Sky News revealed that the deal is set to be confirmed by Wilko administrator PwC later today. The Range, set up by Devon-based entrepreneur Chris Dawson, had faced competition from online marketplace OnBuy to snap up Wilko’s brand assets. The deal could see the Wilko name live on as The Range could sell Wilko-branded goods in stores and could also trade under the name online.
Inside Retail
SEPTEMBER 14, 2023
Given the numerous and complex challenges that retail staff have confronted in recent years – such as rampant underpayments , retail crime, customer aggression, the Covid-19 pandemic and wages not keeping up with the cost of living pressures – it might come as no surprise that burnout, turnover and absenteeism remain high. However, recent findings from a survey conducted by the Australian Retailers Association (ARA) are alarming.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Retail Dive
SEPTEMBER 14, 2023
The craft retailer, which is still operating without a permanent CEO, said it’s “exploring every opportunity” to drive growth and operate more efficiently.
Hyken
SEPTEMBER 12, 2023
As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.
Retail Gazette
SEPTEMBER 12, 2023
Poundland owner Pepco Group has agreed to take control of up to 71 Wilko store leases from administrator PwC in a new last-minute deal. The discount giant’s parent company said it expects to convert stores to the Poundland brand while offering roles for Wilko team members as it looks to continue its own transformation programme. Poundland boss Barry Williams said it recognised the last few weeks had been difficult for workers of the embattled retailer.
Inside Retail
SEPTEMBER 11, 2023
New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. The research comes from the latest edition of Commonwealth Bank’s Consumer Insights Report 2023 which confirms that the cost of living and interest rates are hitting consumers hard; more than a quarter of respondents surveyed said they are “doing it tough” at the moment.
Advertiser: FourKites
Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.
Retail TouchPoints
SEPTEMBER 15, 2023
In the iconic 1999 cyberpunk movie The Matrix , the human rebel protagonists ascribe meaning to the (virtual) world around them by reading and understanding real-time streams of data. The downward-flowing green characters are one of the most recognizable visual hooks of the film. As far as we know, we’re not living in The Matrix (or are we?!). Yet modern data engineers and data practitioners now can decipher data streamed from SaaS APIs and modern cloud data services, interpreting the informatio
Retail Dive
SEPTEMBER 11, 2023
"B by Brooks Brothers" is priced lower and features wool-polyester blends, but that’s not necessarily a bad thing for the centuries-old menswear brand.
Retail Gazette
SEPTEMBER 12, 2023
Amazon has introduced Iceland products to its website after the two businesses signed a deal. The frozen food specialist joins Co-op and Morrisons as a third-party supermarket partner on the ecommerce giant’s website. The items will initially only be available in some areas of Greater Manchester, before being launched elsewhere in the coming months.
Inside Retail
SEPTEMBER 13, 2023
Department store chain Myer delivered its highest full-year sales since 2005 this year but remains cautious as consumer spending declines due to unfavourable economic conditions. Myer’s total sales grew 12.2 per cent to $3.36 billion in FY23. This reflects the scale of its online business – which had a revenue of $691 million, representing 20.5 per cent of total sales – and a 10 per cent increase in productivity gains at physical stores.
Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert
Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.
Retail TouchPoints
SEPTEMBER 14, 2023
Meta has introduced a slate of new advertising tools ahead of what the Facebook parent company is referring to as “the first AI-powered holiday season.” Meta advertisers now have access to tools providing new ways to optimize budgets for seasonal demand, the ability to target distinct audiences within the AI-powered Advantage+ shopping campaigns and expanded access to tools that help drive purchases directly on Facebook and Instagram.
Shopping Center
SEPTEMBER 11, 2023
Cincinnati and Boise, Idaho — Kroger Co. (NYSE: KR) and Albertsons Cos. Inc. (NYSE: ACI) have agreed to sell 413 stores across 17 states and Washington D.C. as part of the… The post Kroger, Albertsons Agree to Sell 413 Stores in Connection with $24.6 Billion Merger appeared first on Shopping Center Business.
Retail Gazette
SEPTEMBER 14, 2023
Lidl’s UK business swung to a £75.9m loss in the last year despite sales soaring. The loss came against a £41.1m profit the year before. On an EBIT level, profits plunged from £79m to £28.5m in the year to 28 February. Over the year, sales rose nearly 19% to £9.3bn at the discount grocer as its market share rise from 6.1% to 7.1%, marking its fastest growth in the past five years.
Inside Retail
SEPTEMBER 13, 2023
Guzyman y Gomez founder Steven Marks has revealed a revenue of $759 million in the 2023 financial year, a lift of 32 per cent on the previous year. Underlying earnings rocketed 56 per cent to $32 million in what Marks described as “a phenomenal year” GYG reported the median weekly average unit volumes for a drive-thru restaurant was $106,000.
Speaker: Joe Heather, Deliverect GM (UK&I)
Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.
Retail TouchPoints
SEPTEMBER 13, 2023
The Interactive Advertising Bureau (IAB) has released a preliminary framework to standardize retail media measurement. The framework was developed in collaboration with the Media Rating Council (MRC) as well as 55 companies with a stake in the performance of retail media, including The Mars Agency , Albertsons Media Collective , Google , Unilever U.S. , Criteo , Best Buy Ads , Kroger Precision Marketing , Target , Vibenomics and Colgate-Palmolive.
Hunton Andrews Kurth
SEPTEMBER 15, 2023
The FTC announced an enforcement action against online shoe seller Hey Dude, Inc. (a subsidiary of Crocs, Inc.) alleging Hey Dude suppressed more than 80% of consumer reviews that provided less than four out of five stars. The complaint also alleges multiple violations of the FTC’s Mail Order Rule between 2020 and 2022. A proposed consent order would require Hey Dude to pay nearly $2 million and take certain steps to prevent future violations.
Retail Gazette
SEPTEMBER 11, 2023
The proposed rescue deal by HMV owner Doug Putman that would see the majority of Wilko stores saved is understood to have collapsed. All 400 Wilko branches will now close by early October, which will mean that 12,500 jobs are likely to be lost, according to GMB. The union said it was told of the developments by Wilko administrator PwC on Monday morning.
Inside Retail
SEPTEMBER 13, 2023
Female fashion brand Supre will launch its flagship store at Melbourne Central on September 16, as part of its growth strategy. Supre’s Australian store count will rise to 77 with the launch of the new Melbourne Central location. “Opening our flagship store at Melbourne Central is a natural next step in the progression of our brand as we continue to provide affordable, on-trend fashion for our customers,” said Jodie Bongetti, GM of Supre.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
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