Inside Retail

OCTOBER 24, 2024

Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. ShipStation has also revolutionised fulfilment for Aussie retailers like Lovisa and Frank Green, earning the coveted 2024 Shipping Platform Partner of the Year Award from Cin7.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Small Biz Trends

JUNE 28, 2025

You can streamline processes such as order fulfillment and customer service. Understanding these technologies allows you to implement effective strategies to improve customer experiences and streamline operations. This capability includes handling synonyms and correcting spelling errors to improve the customer experience.

Customer Experience 111

Customer Experience Inventory Management Management Shopping 111

Retail TouchPoints

NOVEMBER 6, 2024

For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships. As our data suggests, the trend toward alternative delivery methods is gaining traction, signaling a potential shift in how online orders are fulfilled in the future.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Returns Fulfillment Shipping 320

Inside Retail

MAY 5, 2025

This can lead to inconsistencies in fulfilment and customer experience. It delivers high levels of pick and stock accuracy, streamlines order processing, and supports reliable fulfilment. This reduces returns, builds customer trust, and improves forecasting.

Fulfillment 147

Fulfillment Shrinkage Markdowns Inventory Management 147

Inside Retail

MARCH 25, 2025

Anticipating customer needs to deliver convenience, speed and delight Speaking of continually innovating to meet consumers needs, few executives could provide as many concrete examples as Reformations CEO Hali Borenstein.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

FEBRUARY 6, 2025

First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. Ultimately, this can help retailers improve throughput and fulfill orders faster.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Inside Retail

FEBRUARY 18, 2025

Having easy and most of the time free returns makes a lot of sense if youre going to compete in e-commerce, because its all about the customer experience. JC: Among our customers, 1 per cent generate about 30 per cent of our returns. And we needed it to decrease the cost of operations of our fulfilment processes.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

FEBRUARY 6, 2025

The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment 191

Fulfillment Merchant Services Advertising Shipping 191

Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

NOVEMBER 22, 2024

Take a deeper look at how retailers are doing more with less in their operations in the full benchmark survey , which also dives into how retailers are tackling the ongoing challenge of theft and managing the costs of offering multiple fulfillment options.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

Checkout 260

Checkout Clienteling Fulfillment Store Operations 260

Retail TouchPoints

NOVEMBER 8, 2024

In May 2024 Wayfair opened its first large-format store in the Chicago suburb of Wilmette, Ill., marking a brick-and-mortar milestone for the digitally native retailer.

Shipping 280

Shipping Fulfillment Marketing Customer Experience 280

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

JANUARY 9, 2025

These little details that someone notices, or not, create that experience by taking you back to a memory and tying it to the outdoors. That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

DECEMBER 26, 2024

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. By making customers lives easier, grocers can make shopping feel like less of a chore.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

JULY 4, 2025

In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. The checkout experience often creates unnecessary friction. But one area continues to underperform: checkout.

Checkout 147

Checkout Payment Services Fulfillment Specialty Retailers 147

Retail TouchPoints

NOVEMBER 21, 2024

Through our innovative direct-to-consumer model and advanced production and fulfillment capabilities, we’re cutting out the middleman to offer unmatched selection, pricing and quality, and now we’re also proud to deliver the fastest service in the category.”

Fulfillment 289

Fulfillment Accounting Consumer Customer Experience 289

Retail Customer Experience

JULY 17, 2025

Supply chain and inventory stock management are critical to customer experience, and if a retailer can drive efficiency while also creating less costly strategies it can be a win-win for both the customer and the retailer. Its the "backbone" of efficient and cost-effective fulfillment centers. "I

Fulfillment 66

Fulfillment Payment Services Inventory Management Customer Experience 66

Retail TouchPoints

FEBRUARY 20, 2025

At these stores, customers can book appointments with Ikea experts while they design, quote and order Ikea products, and Ikea can arrange for delivery or schedule orders for pickup. The retailer opened eight of these stores during its FY 2024, which ended Aug.

Planning 214

Planning Fulfillment Location Payment Services 214

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment 130

Fulfillment Returns Customer Experience Inventory Management 130

Retail TouchPoints

MARCH 7, 2025

According to Retail TouchPoints ‘ 2024 Omnichannel & Fulfillment Survey , 36% of retailers tap third-party delivery partners like Uber Eats to support their omnichannel operations. Uber Eats has focused on expanding its retailer network. The company recently rolled out on-demand delivery for Wegmans , Home Depot and Michaels.

Grocer 232

Grocer Fulfillment Customer Experience 232

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia. Too many times in other industries it just becomes about cost and that gets embedded in peoples minds.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. They need the ability to install and have optimally running tech solutions that require minimal maintenance, which deploying at the edge can support.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Inside Retail

JULY 14, 2025

Kmart has partnered with Vanderlande to automate its new omni-channel fulfilment centre at the Moorebank Intermodal Precinct in Sydney. “Ultimately, this approach is about delivering even more value to our customers, which is central to who we are.”

Fulfillment 130

Fulfillment Store Operations Customer Experience Planning 130

Inside Retail

JULY 1, 2025

In contrast, integrated marketplaces such as Bunnings or The Iconic integrate third-party sellers within an established retail ecosystem, allowing for greater control over product curation, brand consistency and customer experience. Chia sees the future as one of integration, not imitation.

Fulfillment 162

Fulfillment Customer Experience Returns Marketing 162

Retail TouchPoints

NOVEMBER 29, 2024

Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

APRIL 28, 2025

That means theres an abundance of untapped data that isnt being used to enhance the customer experience. This means more data for more tailored customer experiences. This degree of personalization can have a huge impact on customer satisfaction. Predictive analytics tools are a powerful option here.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. Inventory management is another area where in-store robots will have a profound impact.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail TouchPoints

DECEMBER 12, 2024

Lowes said it will rely on major suppliers to execute fulfillment and delivery. Lowes expects to improve its close rate on such orders with this expedited quoting process, capturing more spend by home improvement professionals.

Fulfillment 287

Fulfillment Planning Location ATS 287

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Planning 285

Planning Customer Experience Markdowns Kiosk 285

Retail TouchPoints

DECEMBER 16, 2024

As of October 2024, the Tractor Supply mobile app had more than 10 million downloads and 150 million total visits, garnering nearly perfect scores in the Apple ( 4.7 stars) and Google ( 4.3 ) app stores.

Payment Services 278

Payment Services Checkout Shipping Shopping 278