Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. But what we know is that it’s going to be a better customer experience for Prime members.

Merchant Services 292

Merchant Services Payment Services Customer Experience Shipping 292

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

Returns 241

Returns Merchant Services Fulfillment Inventory Management 241

Retail TouchPoints

MAY 24, 2021

In another sign of the global growth of buy now, pay later services, Zip Co Ltd. Twisto holds a European Payment Institution license, enabling the provision of payment serves across all EU member states, subject to regulatory consents. More than one million customers and 14,000 merchants have transacted on the platform. “We

Merchant Services 257

Merchant Services Payment Services Fulfillment Planning 257

Retail Bound

APRIL 13, 2024

From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base. Dr. Ralph F.

Drop-Shipping 97

Drop-Shipping Shipping Merchant Services Payment Services 97

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Merchants are contending to meet a tectonic shift in online shopping behavior. Free shipping days are behind us.

Shipping 286

Shipping Merchant Services Fulfillment Checkout 286

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 304

Returns Merchant Services Drop-Shipping Shipping 304

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Doubling down on merchants outside of China.

Merchant Services 224

Merchant Services Drop-Shipping Shipping Payment Services 224

Inside Retail

OCTOBER 19, 2021

Fear of the unknown customer can backfire. New customers are a major growth engine for retailers, but many merchants view first-time online shoppers as high-risk due to their unfamiliar behaviour and lack of purchase history. A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Inside Retail

MAY 29, 2023

Joined by his management team, McMillon met with suppliers, merchants, grantees, artisans and MSMEs (micro and small to medium enterprises) across the company’s programs, such as Walmart Sourcing, Walmart Vriddhi, Flipkart, PhonePe, Walmart Marketplace, Walmart Global Tech In India and Walmart Foundation.

Merchant Services 130

Merchant Services Payment Services Wholesale Fulfillment 130

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 265

Merchant Services Checkout ATS Fulfillment 265

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 277

Merchant Services Customer Retention Shipping Marketing 277

Inside Retail

NOVEMBER 28, 2022

Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. Higher customer expectations .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G a retail store] with their own custom networks. 5G and mobile-edge compute can transform the business experience,” said Verizon’s Collins.

Merchant Services 352

Merchant Services Checkout Shrinkage ATS 352

Retail TouchPoints

SEPTEMBER 8, 2023

As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. And although omnichannel fulfillment is growing in importance, they still want to drive offline sales and bring people into the store, while also minimizing the impact of shipping costs on their bottom line.

Merchant Services 222

Merchant Services Shipping Fulfillment Markdowns 222

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

Merchant Services 267

Merchant Services Payment Services Shipping Fulfillment 267

Retail TouchPoints

MAY 8, 2023

So the questions retailers should be asking themselves are: How loyal are your customers? And how are you giving them a value-added product or service for being loyal to you? That [retailer-loyal customer] interchange has never been stronger. What are you doing to nurture them?

Merchant Services 245

Merchant Services Payment Services Consumer Outdoor 245

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

Merchant Services 261

Merchant Services Fulfillment Checkout Location 261

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

Merchant Services 263

Merchant Services Payment Services Promotions Location 263

Retail TouchPoints

MARCH 24, 2023

Shopify has launched a new integration with Google Cloud that enables its merchants to leverage Google-quality search capabilities and AI innovations on their sites. Enterprise brands on Shopify can now access Google Cloud’s Discovery Al solutions directly through Commerce Components , Shopify’s enterprise retail solution.

Merchant Services 302

Merchant Services Shopping Apparel Fulfillment 302

Retail TouchPoints

DECEMBER 6, 2023

The competition to attract sellers has reached a boiling point, and it couldn’t come at a better time for these merchants, which for years have struggled with the rising cost of doing business on the main U.S. There’s fulfillment costs and advertising costs. marketplaces.

Merchant Services 265

Merchant Services Wholesale Fulfillment Advertising 265

Retail TouchPoints

AUGUST 6, 2020

DoorDash is taking dark store fulfillment in a new direction with an online delivery service that sells products from its owned and operated local distribution centers. The company says “many more cities” will launch the service in the coming months, including San Diego, Baltimore, Denver, Sacramento and Concord, Calif.

Merchant Services 321

Merchant Services Marketing Grocer Fulfillment 321

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 277

Merchant Services Inventory Management Grocer Customer Experience 277

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

Shipping 247

Shipping Merchant Services Payment Services Point of Sale 247

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. What do they need to feel confident that they’re not just getting the product they ordered, but also content and services that will support their purchase?

Merchant Services 206

Merchant Services Customer Experience Consumer Planning 206

Retail TouchPoints

AUGUST 5, 2021

The low-hanging fruit opportunity for mall developers and landlords is to double down on the in-person experience. That’s why properties have focused on perfecting the tenant mix , onboarding a compelling combination of restaurants, entertainment and up-and-coming DTC darlings. Last Mile Services Become a Long-Term Play for Properties.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Merchants need to be aware of the constantly shifting nature of commerce and prepare accordingly to ensure they keep pace with the many factors impacting their business.

Merchant Services 155

Merchant Services Customer Experience Checkout Fulfillment 155

Retail TouchPoints

OCTOBER 15, 2021

From research to garment creation, fitting with body shape in mind, marketing, in-store and online customer service, size-inclusive representation needs to be present at a decision-making level within the fashion industry,” Marci added. It all comes down to better understanding who the customer is and how we can best serve them.”

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Merchant Services 155

Merchant Services Customer Experience Returns Fulfillment 155

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. It took just 16 months for them to double that figure. What stood out to you in the findings?

Merchant Services 247

Merchant Services Shipping Fulfillment Social Commerce 247

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. Three growing trends that fuse the digital and physical shopping experience include: Click-and-collect.

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

Inside Retail

SEPTEMBER 19, 2022

Daraz focuses on innovating our services and adjusting our operations according to our markets’ demands; this includes optimising our distribution network in our markets,” Ahmed Tanveer, chief operating officer for Daraz Pakistan, told Inside Retail. The overall objective of these solutions is to ensure operational quality and stability.

Payment Services 130

Payment Services Merchant Services Fulfillment Consumer 130

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. Amazon trusts its own fulfillment network and gives preference to FBA sellers.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

365 Retail

OCTOBER 5, 2023

Global fulfilment platform Huboo has expanded its product range by investing in a raft of new services following a significant year of financial, client and commercial growth. It also allows all shipping data to be tracked in one place, while providing proactive updates and notifications for merchants and their customers.

Merchant Services 59

Merchant Services Fulfillment Returns Shipping 59

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

Returns 152

Returns Merchant Services Drop-Shipping Accessories 152

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. Before COVID, ecommerce was part of our service offering but not our primary engagement with our guests.

Management 150

Management Merchant Services Fulfillment Store Operations 150