Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement. in a statement.

Fulfillment 194

Fulfillment Shopping Checkout Apparel 194

Inside Retail

JUNE 3, 2021

Powering customer engagement on the day of service has required many virtual meetings to help strategise workflows that make sense for each client. . Some need to manage the logistics of holding cold items for pickup and ensuring that store attendants fulfil all parts of the order. For more information visit Localz.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Inside Retail

APRIL 30, 2024

Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment. Customer details and order details were across many different systems,” explained Ratcliffe.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Checkout 191

Checkout Customer Experience Merchandise Store Consumer 191

Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

Returns 241

Returns Merchant Services Fulfillment Inventory Management 241

Retail TouchPoints

MARCH 1, 2024

Powered by Walmart GoLocal , the service was initially launched last year and is part of the retailer’s broader focus on creating a frictionless ecommerce fulfillment experience for customers across the U.S.

Fulfillment 238

Fulfillment Checkout Location ATS 238

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 85

Customer Experience Checkout Fulfillment Consumer 85

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Payment Services 240

Payment Services Checkout Inventory Management Customer Experience 240

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment.

Location 258

Location Payment Services Checkout Customer Experience 258

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 63

Customer Experience Payment Services Home Furnishings Fulfillment 63

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Management 147

Management Fulfillment Checkout Promotions 147

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

Inventory Management 265

Inventory Management Management Fulfillment Supply Chain Management 265

Mass Relators

SEPTEMBER 6, 2022

FMI’s annual research report, The Food Retailing Industry Speaks 2022, finds that food retailers are focusing on investments in new technologies (73%) like foodservice ordering and delivery, dynamic pricing, and mobile checkout systems. Retailers report they are also expanding numerous fresh or perimeter departments.

Customer Experience 52

Customer Experience Checkout Fulfillment Shopping 52

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 353

Payment Services Checkout Fulfillment Kiosk 353

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

Shipping 305

Shipping Fulfillment Checkout Fashion 305

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations? Speeding up of order processing and fulfillment.

Shipping 286

Shipping Merchant Services Fulfillment Checkout 286

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 224

Fulfillment Payment Services Beauty and Health Checkout 224

Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. Improving the customer experience.

Payment Services 245

Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 265

Merchant Services Checkout ATS Fulfillment 265

Retail Focus

MAY 1, 2024

“As we continue progressing against our Lace Up Plan, this inventive retail experience delivers on our promise to power up the portfolio, while providing an unparalleled, omni-focused customer experience.”

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Inside Retail

MARCH 19, 2024

Localise your home page and checkout experience and invest in some marketing so you can start to assess demand. Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. A clear and seamless returns experience is critical.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. Small business owners selecting Affirm at checkout will enter information, including their registered business name and address.

Checkout 220

Checkout Fulfillment Management ATS 220

Retail TouchPoints

AUGUST 28, 2023

BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS. trillion total], encompassing demand that’s generated by the associate or an order fulfilled by them,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Returns 232

Returns Fulfillment Shipping Checkout 232

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. We found the path we were going on wasn’t about finding one great software partner.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 235

Checkout Shipping Customer Experience Point of Sale 235

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon then sends the order to the store and a retail store associate fulfills it.

Merchant Services 261

Merchant Services Fulfillment Checkout Location 261

Retail TouchPoints

APRIL 5, 2024

Customers using the Uber Eats app will be alerted that “autonomous vehicles may deliver your order,” and they will be given the opportunity to opt out at checkout if they prefer to have a human driver.

Marketing 242

Marketing Checkout Management Consumer 242

Retail TouchPoints

FEBRUARY 23, 2024

From March 9 to 13, customers who spend $20 or more with CVS via Grubhub can get a free item from this Daylight Savings assortment, which includes coffee, tea, protein bars and supplements.

Checkout 260

Checkout Marketing ATS Store Operations 260

365 Retail

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Management 105

Management Checkout Fulfillment Promotions 105

Retail TouchPoints

AUGUST 2, 2023

Amazon Fresh’s Revamped Store Design Doubles Down on Convenience Amazon Fresh also has unveiled a new store experience in its Schaumburg and Oak Lawn, Ill., The goal was to provide an expanded selection and updated checkout options that provide more convenience to consumers. What’s Next in Amazon’s Grocery Overhaul?

Checkout 199

Checkout Consumer Shopping Marketing 199

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. A true win-win!

Merchant Services 277

Merchant Services Inventory Management Grocer Customer Experience 277

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points.

Fulfillment 250

Fulfillment Shipping Returns Promotions 250

Inside Retail

MARCH 7, 2024

Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said. It plans to expand click-and-collect to drive foot traffic in-store, whilst maintaining online shopping convenience, and reward customer loyalty.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

MAY 31, 2022

Fast, Frictionless Checkout. The Hard Rock Stadium Express Shop in Miami features “grab and go” checkout tech from AiFi powered by Verizon 5G. The higher bandwidth/lower latency combination will also lead to enhanced frictionless checkout experience.

Merchant Services 352

Merchant Services Checkout Shrinkage ATS 352