Retail TouchPoints

MAY 30, 2023

As shoppers of home furnishings really value the in-store experience, it was important to develop a modern POS solution that provided benefits to Bouclair customers in-store but kept them engaged with the brand when shopping online,” said Nitin Mangtani, Founder and CEO of PredictSpring in a statement.

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Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

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Payment Services Checkout Inventory Management Customer Experience 227

Retail Minded

MARCH 10, 2022

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey. The Value of Modern POS. The post WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

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Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

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Checkout Customer Experience Merchandise Store Consumer 234

Retail TouchPoints

DECEMBER 13, 2023

customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role. For instance, it is much easier for operations to establish and reach success in one facet of the store. However, sometimes the success of one area (i.e.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S.

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Payment Services Fulfillment Store Operations Point of Sale 226

Inside Retail

AUGUST 9, 2023

The era of digital transformation has seen traditional brick-and-mortar retailers challenged to integrate their offline and online channels seamlessly in order to create a unified customer experience. As the business grew, the online store was facing challenges – particularly concerning mobile optimisation and conversion rates.

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Advertising Point of Sale Customer Experience Fulfillment 130

Retail TouchPoints

NOVEMBER 3, 2021

These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Storis

APRIL 18, 2024

STORIS ERP enables industry retailers to compete with major online players and win over customers simultaneously. It’s about providing a date to close the sale and being able to reliably achieving it. These calculations automatically tabulate precise and achievable fulfillment dates for your customer’s orders.

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Fulfillment Home Furnishings Point of Sale Inventory Management 52

Storis

APRIL 12, 2024

STORIS ERP enables industry retailers to compete with major online players and win over customers simultaneously. It’s about providing a date to close the sale and being able to reliably achieving it. These calculations automatically tabulate precise and achievable fulfillment dates for your customer’s orders.

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Fulfillment Home Furnishings Point of Sale Inventory Management 52

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. ” The sale of an out-of-stock product can lead to angry customers, a bad reputation, and even lawsuits. ” says Gilmore.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

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Marketing Consumer Checkout Customer Experience 256

Inside Retail

JULY 1, 2021

To offer a consistent customer experience, your systems need to talk to each other. I think they’ve come to the fact that their point-of-sale and website need to be synchronised, particularly from an inventory, customer data and order point of view, but they take a very haphazard approach to product data,” observed Nesci. “No

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Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

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Clienteling Fulfillment Apparel Location 174

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

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Planning Wholesale Customer Experience Store Operations 258

Retail TouchPoints

AUGUST 15, 2023

“Retailers spend all these marketing dollars to bring shoppers to their site, showcase their products and provide an experience, but 76% of shoppers abandon their cart prior to purchase,” said Shilpi Narang, SVP, Customer Experience at Bolt in an interview with Retail TouchPoints.

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Checkout Merchant Services Payment Services Customer Experience 178

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. Tractor Supply Co.

Sporting Goods 232

Sporting Goods Payment Services Shrinkage Point of Sale 232

Retail TouchPoints

MAY 23, 2022

“One of my strategic pillars is to attract the highest quality members via inspired applications that support the different ways they do business to drive margin per member, improve customer experience and drive network health ,” said Powell in an interview with Retail TouchPoints.

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Payment Services Customer Experience Fulfillment Point of Sale 244

Retail TouchPoints

NOVEMBER 1, 2023

Customer service: Encourage all customers to resolve any complaints with customer service. Plus, service reps can turn a moment of high friction into a positive customer experience. Refunds are far less costly than chargebacks.

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Merchant Services Payment Services Customer Experience Consumer 268

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added.

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Point of Sale Merchant Services Payment Services Checkout 216

Star Miconics

NOVEMBER 17, 2023

The landscape of point-of-sale (POS) technology is in a state of continual evolution. Listen to the New Episode Now Unveiling Innovations in POS Craig Kaliebe brings his extensive expertise to the table, discussing Biztracker’s unique “ Fulfillment as a Service ” model. Want more industry news?

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Point of Sale Fulfillment Customer Experience Management 52

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Payment Services Fulfillment Location Checkout 183

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

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Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

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Clienteling Inventory Management Checkout Fulfillment 157

Star Miconics

APRIL 12, 2024

Explore Star Labeling Solutions Understanding Omnichannel Commerce Omnichannel retail expands traditional in-store or digital shopping methods by connecting different points of engagement to create cohesive customer experiences. Talk to your employees to understand their pain points and suggestions for improving workflows.

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Inventory Management Fulfillment Point of Sale Management 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Checkout Shipping Customer Experience Point of Sale 215

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

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Checkout Inventory Management Payment Services Returns 105

Wiser

DECEMBER 30, 2019

This is known as last-mile delivery, or the final part of the eCommerce experience when orders are delivered to waiting customers. Brands and retailers who do it right are in a great position to make money: fast fulfillment, great service, and happy shoppers. What is Last-Mile Delivery? Let’s find out.

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Payment Services Fulfillment Point of Sale Checkout 113

Retail TouchPoints

JANUARY 26, 2022

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

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Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

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Merchant Services Payment Services Consumer Beauty and Health 292

I Vend

OCTOBER 16, 2023

. ** Shallower sales growth – whilst experts are predicting growth in holiday sales compared to last year, they’re seeing a shallower trajectory than in the past, due to inflation and the cost of living crisis. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

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Checkout Inventory Management Payment Services Returns 105

Storis

JANUARY 22, 2024

Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. Amazon’s presence establishes trust for customers looking to purchase from lesser-known websites and increases revenue for all parties. Mobile POS eliminates these friction points while expediting checkout anywhere in a showroom.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Cisco Retail

APRIL 22, 2022

From marketing automation to network automation, workflow automation to equipment automation, using technology to automate tasks or functions allows retailers to focus on delivering the best customer experiences. Technology brings capabilities to retailers that help address tasks in more reliable, consistent ways.

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Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally.

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Payment Services Kiosk Checkout Fulfillment 130

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

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Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible.

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 215