Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

Checkout 178

Checkout Merchant Services Payment Services Customer Experience 178

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app. Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S.,

Payment Services 201

Payment Services Jewelry Outdoor Accessories 201

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Applying New-School Technology to Old-School Customer Service.

Payment Services 244

Payment Services Customer Experience Fulfillment Point of Sale 244

Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. , You get the drift.

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Sporting Goods Payment Services Shrinkage Point of Sale 231

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

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Payment Services Kiosk Checkout Fulfillment 130

Retail TouchPoints

AUGUST 29, 2023

Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods. Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland.

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Checkout Payment Services ATS Accounting 189

Storis

JANUARY 22, 2024

Retailers are also offering services within their spaces. Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. Amazon’s presence establishes trust for customers looking to purchase from lesser-known websites and increases revenue for all parties. Take Amazon and Shopify.

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Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail Minded

MARCH 10, 2022

Where once upon a time retail business models had the luxury of evolving over years and often even decades, retailers over the last two years were forced to rapidly pivot their operations, change business models and even switch to unfamiliar, new ways of working. The Value of Modern POS.

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Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Mastering systems integration and returns will send customer satisfaction and profitability soaring for your retail business.

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Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

MAY 30, 2023

As shoppers of home furnishings really value the in-store experience, it was important to develop a modern POS solution that provided benefits to Bouclair customers in-store but kept them engaged with the brand when shopping online,” said Nitin Mangtani, Founder and CEO of PredictSpring in a statement.

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Home Furnishings Clienteling Inventory Management Fulfillment 250

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

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Shipping Merchant Services Payment Services Point of Sale 228

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Striking while the Buy Now, Pay Later iron is hot. 17 from 12 to 12:30 p.m.

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Merchant Services Payment Services Consumer Beauty and Health 292

Wiser

DECEMBER 30, 2019

Brands and retailers who do it right are in a great position to make money: fast fulfillment, great service, and happy shoppers. Last-mile delivery is the final stage of the buying process when orders are delivered to customers. That means fulfillment done well is a cost-saving, money-making enterprise.

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Payment Services Fulfillment Point of Sale Checkout 113

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

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Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

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Marketing Consumer Checkout Customer Experience 256

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. But retailers’ needs can change, sometimes quite quickly, as they did during COVID-19 when many merchants began scheduling specific shopping appointments with customers, both virtually and in person.

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Point of Sale Merchant Services Payment Services Checkout 216

Retail TouchPoints

JUNE 29, 2020

Local Express is instrumental in not only creating the best face of Seafood City online, but also optimizing the back-end e-Commerce operations and synchronizing with our POS and other systems,” said Jonas C. Web site functionality includes providing customers with the option to select curbside pickup or home delivery.

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Supermarket Payment Services Grocer Location 152

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

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Clienteling Fulfillment Apparel Location 174

365 Retail

NOVEMBER 17, 2021

In addition, mandatory shipping fees or expensive shipping costs and uncertainty about personal and payment security are the top reasons 67% of global shoppers will abandon a digital site. And that search and discovery process needs to exploit all the advantages of the store, bringing the fitting room home.

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Payment Services Shopping Returns Fulfillment 52

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins.

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Returns Payment Services Point of Sale Location 187

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible.

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Checkout Fulfillment Shipping Payment Services 190

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 215

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

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Payment Services Accounting Customer Experience Point of Sale 225

Retail TouchPoints

FEBRUARY 6, 2023

Indeed, when asked how they view their stores today, three of the top six responses involved omnichannel integration with ecommerce operations , including expanding stores’ roles as fulfillment centers, data collection points and ecommerce “showrooms.”

Planning 250

Planning Payment Services Checkout Fulfillment 250

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. with late payments, fees, etc.]. In fact, 50% of U.S

Merchant Services 254

Merchant Services Payment Services Consumer Point of Sale 254

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. it operates in silos and unconnected platforms. Buy online, return in-store.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

AUGUST 25, 2020

From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. This demand for ‘contactless’ or reduced-contact experiences will continue long after the pandemic has passed. Livestreaming Unlocks Massive Sales Potential. There is no ‘returning to normal’.

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Payment Services Fulfillment Store Operations Consumer 284

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

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Payment Services Location Fulfillment Customer Experience 247

A1 Retail

APRIL 13, 2022

The awards programme celebrates innovation and technological advancement that will revolutionise retailers’ operations. Blending off-line and on-line buying journeys seamlessly on one unified commerce platform, it enhances customer experience and ensures retailers never miss a sale.

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Payment Services Visual Merchandising Clienteling Green Retail 88

Retail TouchPoints

OCTOBER 7, 2020

We went through a process of intense reopening over about eight weeks from mid-May to mid-July, which has since continued at a slower pace,” said Jordi Martin-Consuegra, EVP, Chief Administrative Officer and Deputy CEO at Hudson in an interview with Retail TouchPoints. The company is now operating approximately half of its locations.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214

365 Retail

APRIL 19, 2022

A mainstay of Retail Technology Show’s commitment to showcasing the most progressive innovations that help drive retail businesses forward, the awards celebrate and recognise the most future-forward technologies with the power to transform retailers’ operations.

Payment Services 73

Payment Services Visual Merchandising Clienteling Green Retail 73

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. It’s not enough to give a customer service phone number: customers want to speak to an agent now via chat.

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Payment Services Fulfillment Checkout Shipping 182

Retail Geek

MARCH 11, 2022

eTail West Tradshow Amazon Stock Split Shopify Fulfillment Network eBay “The Vault” Twitter E-Commerce Pilot Retail Media Networks are on fire Inflation continues to rise. kind of like a ship station they acquired point of sale system. kind of like a ship station they acquired point of sale system.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Merchant Services 52

Retalon

AUGUST 14, 2023

There is very little coordination between them, which leads to disconnected experiences for shoppers. For instance, the e-commerce team might be trying to run a promotion while stores have inadequate inventory to fulfill demand. Lower Logistics Costs With siloed planning, fulfilling omnichannel orders can be ad-hoc and inefficient.

Payment Services 41

Payment Services Fulfillment Planning Markdowns 41