Hyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s Top Five Roundup with an article from one of my favorite CX thought leaders, Stephen Van Belleghem.

Customer Experience 65

Customer Experience Consumer Planning ATS 65

Hyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.”

Customer Experience 50

Customer Experience Marketing Consumer Returns 50

Inside Retail

NOVEMBER 4, 2021

Buy now pay later (BNPL) services have quickly become commonplace for consumers. Offering people the ability to spread out their payments for goods and services across regular intervals enables consumers to better manage their own cash flow. This article is for general information purposes only.

Payment Services 246

Payment Services Consumer Finance Wholesale 246

Inside Retail

JANUARY 11, 2023

At least two significant forces are reshaping how and where consumers shop and their expectations of brands. Encouragingly, consumers are ready to increase participation in the circular economy. Consumers want businesses to make it more convenient to take part.” . In stark contrast, Finland is targeting 100 per cent by 2025 2.

Consumer 130

Consumer Outdoor Accessories Promotions 130

Hyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions.

Payment Services 48

Payment Services Customer Experience Consumer Management 48

Hyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Gen Z will become the most powerful force of consumers in the next few years. This article shares some great insights and findings.

Customer Experience 56

Customer Experience Customer Retention Checkout Consumer 56

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Here are my top five picks from last week.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Hyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions.

Payment Services 46

Payment Services Customer Experience Consumer Management 46

Hyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This short article highlights six brands that are doing it right. Buyers/procurement professionals are still consumers at some level.

Customer Experience 51

Customer Experience Marketing Consumer Management 51

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

Inside Retail

SEPTEMBER 13, 2021

According to the CommBank Consumer Insights Report May 2021, the experiences during the pandemic last year greatly impacted how consumers think, act and shop. Aside from many consumers spending cautiously, the research revealed that 91 per cent of people increased their digital activities. consumer-insights.

Consumer 130

Consumer Supermarket Shopping Customer Experience 130

Hyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article. Imagine that!)

Customer Experience 51

Customer Experience Customer Retention Promotions Consumer 51

Hyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Forbes Young Entrepreneur Council (YEC) has written an article that gives insights from eight very successful members on how to do exactly that.

Customer Experience 121

Customer Experience Consumer Management ATS 121

Hyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My friend, Chip Bell, has written a great article that aligns with my belief that for the right reasons, it’s okay to fire the customer.

Customer Experience 50

Customer Experience Advertising Consumer Marketing 50

Hyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. With a growing number of consumers influenced by word-of-mouth, don’t let your customers slip away! Follow on Twitter: @Hyken.

Customer Retention 129

Customer Retention Customer Experience Consumer ATS 129

Hyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. This excellent article is written by a Ph.D.

Customer Experience 122

Customer Experience Consumer Shopping ATS 122

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need. by Janelle Estes.

Merchant Services 103

Merchant Services Customer Experience Returns Accounting 103

Hyken

OCTOBER 9, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The five ideas in this article are a great place to start. The examples used in the article come from Starbucks, Disney, Apple, and Ritz-Carlton.

Customer Experience 53

Customer Experience Consumer Promotions 53

Hyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary.

Customer Experience 106

Customer Experience Consumer ATS 106

Inside Retail

APRIL 18, 2022

This point was the focus of a recent feature article on Inside Retail , and was evident through the interviews given by the recent Top 50 People in E-Commerce winners. We found that while retailers and researchers like us tend to talk about the exciting potential of AR, many consumers do not share our optimism. What we did.

Consumer 147

Consumer Shopping Returns Accounting 147

Hyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!

Customer Experience 112

Customer Experience Accounting Promotions Consumer 112

Hyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Customer Experience 56

Customer Experience Management Consumer Marketing 56

Retail Focus

AUGUST 24, 2022

Ecommerce has become more widely available and accepted and, in the process, has given plenty of benefits to consumers. Today, consumers can research any product they want to buy, find electrical, travel, and betting offers , among others, and have more control over how they pay. In-Depth Knowledge. Finding Deals. Handling Issues.

Consumer 130

Consumer Payment Services Shipping Marketing 130

Hyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Here are my top five picks from last week. Think about that!

Customer Experience 113

Customer Experience Customer Retention Marketing Consumer 113

Inside Retail

NOVEMBER 3, 2021

New technologies have sprung up to connect consumers at a time of increasing distance. Substack, Patreon, Discord, and Clubhouse have enabled consumers to become one-click content creators, and mind-sharers whilst connecting people globally. The possibilities for increasing consumer engagement and consumer connection are endless.

Consumer 130

Consumer Shopping Marketing Fulfillment 130

Hyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox. Here are my top five picks from last week.

Customer Experience 48

Customer Experience Marketing Consumer ATS 48

Hyken

JULY 17, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Back when this expression was in vogue, consumers had far fewer choices than today so, ultimately, customer satisfaction wasn’t really a big concern.

Customer Experience 52

Customer Experience Consumer Accounting Marketing 52

Retail TouchPoints

AUGUST 5, 2020

This article will highlight the benefits of eye tracking in 3D environments such as VR, and how it’s revolutionizing consumer research. As consumers tighten their belts, retailers know that it’s more important than ever to reflect on their strategies moving forward. Will your business be ready for the post COVID-19 consumer?

Consumer 306

Consumer Shopping ATS Planning 306

Hyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. Here are my top five picks from last week.

Customer Experience 54

Customer Experience Customer Retention Marketing Returns 54

Hyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience.

Customer Experience 61

Customer Experience Consumer ATS 61

Hyken

AUGUST 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. My Comment: I couldn’t go a week without an article about AI.

Customer Experience 52

Customer Experience Marketing Management Consumer 52

Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Retail Wire

NOVEMBER 16, 2022

percent as the price of gas increased and consumers took advantage of early Christmas deals from a wide range of retailers. Retail industry sales for October were up 1.3 Retail sales, excluding autos, gas and foodservice, rose 0.7 percent.

Consumer 130

Consumer 130

Retail Wire

MAY 15, 2023

consumer sentiment index fell to a six-month low in May as Americans became concerned about the nation’s economic prospects as they await Congress approving the federal debt ceiling. The University of Michigan’s U.S. The Congressional Budget Office has said the U.S.

Consumer 130

Consumer 130

Hyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider that most consumers look at reviews before making a purchase. Here are my top five picks from last week.

Customer Experience 53

Customer Experience Management Consumer Marketing 53

Retail Wire

JANUARY 12, 2023

The Consumer Price Index in December fell 0.1 The annual rate of inflation for December was up 6.5 percent, the slowest gain since October 2021. The annual rate in November was 7.1 percent.

Consumer 130

Consumer 130

Hyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. Edelman and Mark Abraham.

Customer Retention 56

Customer Retention Customer Experience Consumer Marketing 56