Retail TouchPoints

AUGUST 3, 2022

As a result, retailers need to rethink how they attract and retain customers by looking at data not just from recent months but also from the last time shoppers felt this much economic pressure — the Great Recession of 2008-2009. How do you engender loyalty with these customers?” Targeted marketing. Targeted email.

Target Market 311

Target Market Marketing Fashion Customer Experience 311

Inside Retail

MAY 27, 2025

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Retail TouchPoints

AUGUST 17, 2021

Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

APRIL 17, 2024

How Gen AI Can Solve for User Intent as Third-Party Cookies Phase Out Solutions engineers and developers are at the forefront, crafting proof of concepts that blend gen AI with existing systems. Consider the application in ecommerce where gen AI-powered chatbots redefine customer interactions.

Target Market 311

Target Market Marketing Consumer Customer Experience 311

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Customer Experience 246

Customer Experience Shipping Management Marketing 246

Retail TouchPoints

JULY 1, 2020

Those arrived at a similar price point years ago and essentially became extra spots to hang clothes instead of pumping iron. And $1,500 is a steep hurdle, especially when the market is saturated with “certified trainers,” especially on YouTube. At $1,500 down and almost $500 a year this isn’t a product for everyone.

Target Market 278

Target Market Apparel Marketing Consumer 278

Small Biz Trends

JUNE 26, 2025

Key Takeaways Understand Your Market: Analyze customer demographics and preferences to tailor offerings and optimize inventory based on local demand. Enhance Store Layout and Design: Create an inviting atmosphere with thoughtful product placement to improve customer experience and encourage impulse buying.

Inventory Management 70

Inventory Management Store Layout Promotions Customer Experience 70

Retail TouchPoints

OCTOBER 13, 2021

Signet expects to benefit from Diamonds Direct’s bridal offerings and high-touch shopping experience, which has made it a destination for younger, luxury-oriented bridal shoppers. The smaller retailer’s current leadership team will remain intact, with President Itay Berger reporting directly to Signet CEO Virginia Drosos.

Jewelry 264

Jewelry Target Market Planning Shopping 264

Inside Retail

FEBRUARY 20, 2024

As we embark on the journey into 2024, the e-commerce landscape is evolving at a breathtaking pace, presenting businesses with both unprecedented challenges and promising opportunities. 1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount.

Merchant Services 246

Merchant Services Payment Services Checkout Target Market 246

Small Biz Trends

JUNE 17, 2025

Enhance Customer Experience: Training staff for efficient returns and providing loyalty programs can improve customer satisfaction and drive repeat business. Utilize Multiple Sales Channels: Expanding sales through e-commerce and local partnerships allows for greater reach and can attract new customer bases.

Inventory Management 105

Inventory Management Promotions Returns Customer Retention 105

Inside Retail

APRIL 15, 2025

JB Hi-Fi focuses on giving customers a consistent experience, no matter how they shop. Think advising a timeframe for when a product will be ready for click-and-collect and showing online if a product is in stock at a customer’s local store, which can save them a wasted trip. Want to do what JB Hi-Fi does?

Inventory Management 217

Inventory Management Target Market Store Layout Advertising 217

Inside Retail

SEPTEMBER 15, 2021

For example, if your ad features four friends enjoying a few drinks at a bar, why not include one friend that has a disability? How inclusive is your customer experience? A surprising number of brands fall short when it comes to considering the customer experience their target market enjoys from them.

Advertising 246

Advertising Target Market Customer Experience Marketing 246

Retail TouchPoints

NOVEMBER 28, 2022

. “ What makes this index different is that it is a national barometer of customer-perceived retail innovation and social innovation ,” said Lerzan Askoy, Interim Dean and Professor of Marketing at Fordham University’s Gabelli School of Business in an interview with Retail TouchPoints. However, Apple’s Sii score of 68.9

Department Stores 290

Department Stores Target Market Checkout Consumer 290

Retail TouchPoints

MARCH 16, 2023

This is important even if you’re targeting U.S.-based residents speak a language other than English at home. Culturally Relevant Market Outreach to Consumers Goes Beyond Language It’s essential that you get the language piece right, but to be truly successful, your localization strategy must go deeper than words.

Consumer 290

Consumer Target Market Marketing Accounting 290

Retail TouchPoints

AUGUST 2, 2024

This is particularly true with clothing retailers as customers prefer the convenience of shopping for clothing online and take advantage of generous return policies. As a rule, large clothing retailers have done quite well at moving to online shopping. They have to prioritize the customer experience and pivot as new trends emerge.

Fast Fashion 278

Fast Fashion Shopping Fashion Target Market 278

Inside Retail

JUNE 16, 2024

While most people agree on things like the security of your online checkout and the safe delivery of parcels, there are some interesting nuances between the generations – which you can use to help shape a delivery strategy that lives up to your customers’ expectations. Let’s take a look at the research findings.

Checkout 264

Checkout Target Market Returns Shipping 264

Retail Customer Experience

JUNE 25, 2025

presented by Photo:MobiDev June 25, 2025 by Retail Customer Experience In a fast-paced industry like retail or hospitality, keeping up with changing trends and demand is difficult. Venue managers can select custom time periods — days, weeks or entire seasons — and receive demand and revenue forecasts in seconds.

Planning 52

Planning Payment Services Clienteling Customer Retention 52

Retail TouchPoints

OCTOBER 16, 2023

By leveraging the quiz format creatively, brands can transform casual browsers into engaged participants, resulting in a win-win situation where customers feel heard and understood, and brands gain actionable insights for targeted marketing endeavors. Amplify insights through targeted surveys.

Marketing 278

Marketing Consumer Shopping Customer Experience 278

Retail TouchPoints

JANUARY 31, 2023

And don’t do this for the sake of doing it: if your target market doesn’t use the tech, why would such an experience matter to them? Content : The other thing to consider before creating your experience is how else it could be used. It’s a thrilling time. What a tale we’ll have to tell.

Consumer 305

Consumer Target Market Marketing Management 305

Retail Bound

OCTOBER 22, 2024

In addition to having a great product, you need to build a strong brand, create a smooth customer experience, and generate enough buzz to get people talking. Once you’ve got all of that sorted, you still need to actually get your product into the hands of customers. Define your target market.

Target Market 52

Target Market Planning Marketing Retail Marketing 52

Retail TouchPoints

MAY 15, 2023

Fixing this problem will require continuing to break down silos, as 60% of respondents said marketing and sales don’t co-own customer strategy and data. Identifying key objectives to align on, metrics to share and cross-functional technologies is a stepping stone to removing barriers between sales and marketing.

Marketing 278

Marketing Accounting Target Market Returns 278

Retail TouchPoints

NOVEMBER 2, 2020

However, 2020 has caused all kinds of havoc in almost every area of life, and in-person student attendance at colleges is just another example. Decremental demand: Factoring in the students who will not be returning to college, so you can know how much to reduce staff and stock at businesses that rely on business from students.

Planning 279

Planning Returns Target Market ATS 279

Clover - Retail

AUGUST 29, 2024

If you’re growing a business, having great products at a reasonable price is a strong start, but focusing on elevating customer experience can make all the difference to your sustainable growth. Why choose personal styling to elevate customer experience? What is a personal stylist?

Boutique 52

Boutique Customer Experience Payment Services Target Market 52

Inside Retail

MAY 16, 2022

CEO Steve Plarre said: “There is a real focus on speed and service at the drive-thru window, with best-in-class processes that will lay the foundations for our 10-Star Drive-Thru Franchise System. We will be using the opening of the first concept store to optimise the customer experience and embed it in future drive-thru locations.

Target Market 130

Target Market Location Customer Experience Shopping 130

Inside Retail

MARCH 17, 2025

To the customer, the channels start looking connected, Dr Jason Pallant, a senior lecturer at RMIT University, told Inside Retail. While youve improved CX overall, you still have a problem if data is managed differently across channels, and even synced at different rates. What is unified commerce?

Inventory Management 165

Inventory Management Point of Sale Target Market Consumer 165

Retail TouchPoints

APRIL 15, 2021

Consumers are gravitating to values-based organizations and are paying closer attention to where and how products are manufactured, and as a result, CMOs at global brands must pivot and support “multilocal operations” that support more local marketing approaches. Marketers tend to default to homeland digital profiles.

Marketing 232

Marketing Consumer Customer Experience Fashion 232

Wiser

AUGUST 28, 2023

1: Identify Your Target Market To build an effective retail assortment strategy, you first need to identify who your target market is. Understand the demographics, psychographics, and buying behavior of your potential customers. What age group are they in?

Target Market 146

Target Market Fast Fashion Marketing Management 146

Wiser

JANUARY 17, 2023

When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company , 71 percent of customers are now expecting companies to deliver personalization.

Customer Experience 148

Customer Experience Consumer Shopping Target Market 148

Inside Retail

FEBRUARY 26, 2024

With consumer preferences shifting rapidly and technological advancements setting new standards, businesses are constantly seeking innovative solutions to enhance customer experiences and drive revenue growth. He said GenAI is being used to create content at new levels of speed for products, merchandising and advertising.

Customer Experience 130

Customer Experience Target Market Advertising Consumer 130

Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. My Comment: How would you like the customer service at a government agency to be as good as going to a Disney theme park? Of course, you do!

Customer Experience 126

Customer Experience Returns Target Market Planning 126

Wiser

AUGUST 14, 2023

This approach takes into account the perceived value of the product or service to the customer, as well as how it compares to similar offerings from competitors. How price positioning is used can vary greatly depending on the industry, the product or service in question, and the specific market segment being targeted.

Target Market 148

Target Market Consumer Marketing Accounting 148

365 Retail

MAY 2, 2025

They’re in theatres, where they can improve sound and lighting, in shopping malls, making shopping easier and more interactive, in stadiums, enhancing the fan experience, and in casinos, where they can offer personalised gaming. The touch screen kiosks allow customers to locate stores and sales, and events information with ease.

Kiosk 52

Kiosk Target Market Promotions Fulfillment 52

Small Biz Trends

JUNE 11, 2025

Overview Of The Furniture Market The furniture market continues to adapt to changing consumer preferences and economic conditions, presenting opportunities for small businesses. In 2023, the global furniture market reached approximately $600 billion, and it’s projected to grow at a CAGR of 5.5% in the coming years.

Marketing 107

Marketing Consumer Accounting Retail Trends 107

Inside Retail

MAY 1, 2023

Major retailers such as Amazon and Walmart have been leveraging data for some time to enhance their customer experiences. A range of data analytics tools are available to help retailers save money, make more informed decisions and better understand their customers.

Customer Experience 130

Customer Experience Target Market Checkout Marketing 130

Hyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. So take a few lessons from the restaurant industry and create a better customer experience.

Customer Retention 20

Customer Retention Customer Experience Target Market Marketing 20

Inside Retail

AUGUST 30, 2022

We look at some of the strategies we’re more regularly discussing with our retail industry clients. Asking whether these market-wide shifts reflect your customers’ behaviour can help strike the right balance across channels to capture sales. Customer at the centre. This is something we focus on at CommBank.

Merchant Services 26

Merchant Services Payment Services Target Market Accounting 26

Inside Retail

APRIL 18, 2021

Niche sites also know a target market inside and out, making it easier to solve (and evolve) customer needs and meet their demands. For example, with a narrower product range operators can devote time to delivering a quality customer experience that speaks directly to their consumer.

Target Market 130

Target Market Customer Experience Marketing Consumer 130