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The importance of an elite B2B customer experience

Inside Retail

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

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Your ID-POS are a Data Treasure Trove: How to Leverage them to Drive Customer Experiences

Retail TouchPoints

And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns. trillion in value. But the cost of outsourcing the management of data marts tends to be high.

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ChatGPT in Retail – How Retailers Can Use ChatGPT to Enhance Customer Experience and Drive Sales

RETAIL MANAGEMENT SOFTWARE

It can be used to answer customer questions, provide product information, and even assist in the purchase decision. Personalization: ChatGPT can be used to analyze customer data and provide personalized product recommendations or targeted marketing messages.

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How Gen AI is Reshaping our Understanding of User Intent

Retail TouchPoints

Here, gen AI intervenes, enriching catalogs and enabling a more comprehensive customer experience. By empowering search engines to not just index data but enrich it dynamically, retailers can retain customers on their platform. The shift isn’t limited to chatbots; it extends to enhancing product catalogs.

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The Convergence of AI and Composable Architecture in Ecommerce

Retail TouchPoints

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

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Hitachi Vantara Offers Retailers Lidar-Based Grab-and-Go Self-Checkout

Retail TouchPoints

The solution provider offers a range of technologies in the Hitachi Automated Shop that aim to combine frictionless purchasing, advanced tracking technology and intelligent analytics to help both shoppers and retailers.

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Navigating the AI revolution: Retail experts weigh in on the state of affairs

Inside Retail

With consumer preferences shifting rapidly and technological advancements setting new standards, businesses are constantly seeking innovative solutions to enhance customer experiences and drive revenue growth. In the ever-evolving retail landscape, staying ahead of the curve is not just an advantage; it’s a necessity.