Retail TouchPoints

MAY 10, 2024

“The growth of this program is an exciting continuation of our efforts to address the environmental and social challenges faced by the footwear industry, and ultimately make a difference by keeping shoes on feet and out of landfills,” said Deanna Bratter, VP, Global Head of Sustainability at Crocs in a statement.

Sporting Goods 264

Sporting Goods ATS Store Operations Customer Experience 264

Retail TouchPoints

NOVEMBER 25, 2024

Vaccarella is no stranger to retail — Bogg has wholesale partnerships with Dick’s Sporting Goods and Bass Pro Shops , among others — and she has mastered a model in which the brand develops exclusive designs tailored to each partner’s shopper base. And when you go to the Jersey Shore, it’s an all-day affair: you pack up at 7 a.m.,

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Retail TouchPoints

OCTOBER 31, 2023

However, more risk-averse shoplifters (Sheepish Teens and Disgruntled Employees) could be deterred by lower shelves, sign-free windows or panopticon-like layouts in which people feel watched at all times. Be tough — but preserve the customer experience. This can reduce customer waits and frustration. Incorporate new tech.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

APRIL 23, 2025

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. New Data Highlights the Significant Challenge of Retail Returns Retail returns will always come at a cost for retailers.

Returns 162

Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” For example, members will get access to exclusive products and outfit bundles, unique community experiences and personalized content.

Sporting Goods 279

Sporting Goods Accounting Consumer Customer Experience 279

Retail TouchPoints

JANUARY 26, 2023

Ecommerce had been growing at a consistent rate, but its year-over-year growth shot up two to five times faster during the pandemic. The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. It turns out that bigger isn’t always better.

Fulfillment 331

Fulfillment Sporting Goods Customer Experience Consumer 331

Retail TouchPoints

MARCH 18, 2021

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it. Look at some of the sporting goods retailers.

Sporting Goods 299

Sporting Goods Fulfillment Returns Store Layout 299

Retail TouchPoints

DECEMBER 6, 2023

At the same time, we recognize the challenges the retail industry and law enforcement have with gathering and analyzing an accurate and agreed-upon set of data to measure the number of incidents in communities across the country.

Accounting 277

Accounting Sporting Goods Store Operations Customer Experience 277

Retail TouchPoints

APRIL 11, 2022

“At Designer Brands, we have truly taken control of our destiny as we have transformed into a brand builder, marrying our world-class design and sourcing capabilities to our industry leading direct-to-consumer infrastructure,” said Rawlins. .”

Planning 329

Planning Sporting Goods Accessories Apparel 329

Retail TouchPoints

MARCH 15, 2024

Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. Dick’s also will open eight new House of Sport locations in 2024, consisting of seven relocations/conversions and one new store at Boston’s Prudential Center. 3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4%

Sporting Goods 290

Sporting Goods Returns Location Planning 290

Retail TouchPoints

MAY 18, 2022

At Sephora, diversity, equity and inclusion have long been core to our mission since our U.S. debut more than 20 years ago — but we recognized that the retail experience has not always been welcoming,” said Jean-André Rougeot, President and CEO of Sephora Americas in a statement. Crew ; Levi Strauss & Co.

Sporting Goods 328

Sporting Goods Shopping Marketing Customer Experience 328

Retail TouchPoints

MARCH 23, 2022

The company pulled its products off Amazon in 2019 and has shed 50% of its wholesale accounts over the last four years, including its relationships with DSW , Zappos , Dillard’s and Big 5 Sporting Goods. Looking ahead, Donahoe said the company is focused on “expanding our digital advantage to create the marketplace of the future.”

Planning 289

Planning Wholesale Sporting Goods Accounting 289

Retail TouchPoints

MARCH 27, 2025

So perhaps its not surprising that the dominating talk among retail executives at Shoptalk this week has revolved around what exactly consumers want and need right now. In fact, AI was held at a pleasant distance at the annual retail conference, which kicked off Tuesday in Las Vegas. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

AUGUST 28, 2024

Additionally, the new Walmart Cross Border import service for full-container-load shipments will be able to handle transportation of inbound goods from Asian ports of origin directly to WFS facilities in the U.S. The new categories, revealed at the Let’s Grow!

Fulfillment 259

Fulfillment Sporting Goods Fashion ATS 259

VMS

JULY 27, 2021

J UST AS AMERICANS, bored and anxious during pandemic lockdown, collectively revisited their love affair with outdoor activities and sports, Dick’s Sporting Goods (Coraopolis, Pa.) introduced its new House of Sport concept, focused on multi-sport experiences, better shopper engagement and elevated customer service.

Sporting Goods 98

Sporting Goods Visual Merchandising Outdoor Location 98

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. These experience centers can benefit significantly from 5G to wow the customers. Tractor Supply Co.

Sporting Goods 264

Sporting Goods Payment Services Shrinkage Point of Sale 264

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. You can add to the stickiness of a brand, but also empower others to do good. customer experience). Gonzalez: The community-driven aspect is a big part of it.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

FEBRUARY 15, 2024

can link eligible accounts to earn 2% cash back from Bank of America (on top of the rewards and benefits they already earn on qualifying purchases) and one Star for every $2 spent at Starbucks. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards.

Sporting Goods 287

Sporting Goods Accounting Consumer Marketing 287

Retail TouchPoints

DECEMBER 21, 2023

Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. However, that certainly will not stop retailers from testing generative AI to drive business productivity and revenue. Alicia Esposito 7. billion in retail shrink was due to ORC.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

MAY 17, 2023

Ebay ’s spending spree is continuing with the acquisition of Certilogo , a provider of digital IDs and authentication tools for apparel and fashion goods. All three investments are aimed at helping enhance the Ebay experience and build customer trust.

Apparel 299

Apparel Sporting Goods Fashion Consumer 299

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Despite your efforts to hire good people, the U.S. Chamber of Commerce indicates that 75% of all employees have stolen from their employer at least once. Regularly update all applications.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

APRIL 15, 2021

Results in other categories included: Sporting goods stores: Up 23.5% Supermarkets and similar retailers avoided lockdowns and benefited from customers stocking up, which negatively skewed March 2021 results. Conversely, categories like apparel skewed positive last month due to retailers mostly being closed at this time in 2020.

Home Furnishings 290

Home Furnishings Sporting Goods Merchandise Store Accessories 290

Retail TouchPoints

DECEMBER 21, 2020

The retailer also has added nearly 8,000 new Drive Up pickup spaces at its stores and assigned more associates to same-day services, and is waiving membership requirements for using these services.

Sporting Goods 207

Sporting Goods Apparel Shopping ATS 207

Retail TouchPoints

FEBRUARY 11, 2022

Amazon] did what Walmart did in the 1990s,” said Brian Kilcourse, Managing Partner at RSR Research in an interview with Retail TouchPoints. What in the analog world do we look at as excellent service?” said Brian McGlynn, General Manager of Ecommerce at Coveo in an interview with Retail TouchPoints.

Sporting Goods 264

Sporting Goods Checkout Grocer Consumer 264

Retail TouchPoints

SEPTEMBER 21, 2020

More than 300 companies , including Patagonia , The Gap , DICK’S Sporting Goods and Walmart committed to removing some of the logistical barriers that often keep workers from voting. On Election Day, Nov. employees of The North Face will get up to three hours of paid time off to vote, according to Business Insider.

Sporting Goods 264

Sporting Goods Department Stores Fulfillment Apparel 264

Retail TouchPoints

AUGUST 6, 2020

At the scale, speed and complexity of retail today, price optimization is now a cornerstone of successful retailing,” said Leslie Hand, GVP, IDC Retail and Financial Insights in a statement. The combined customer base of Aptos and Revionics would include more than 1,000. retail brands in 65 countries.

Sporting Goods 200

Sporting Goods Promotions Planning Management 200

Retail TouchPoints

SEPTEMBER 17, 2020

“Over the past several months, consumers have responded well to federal relief measures that have supported the recovery, so it comes as no surprise that they would take a pause on spending as some of these programs tapered off at the end of July.”. unadjusted year-over-year; and Sporting goods stores: Down 5.7%.

Home Furnishings 260

Home Furnishings Sporting Goods Merchandise Store Accessories 260

Retail TouchPoints

FEBRUARY 20, 2023

If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. Let’s look at how a couple of other applications use similar digital signage applications for different goals.

Advertising 246

Advertising Sporting Goods Returns Inventory Management 246

Retail TouchPoints

MARCH 11, 2021

The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. At the same time Adidas reported currency-neutral sales growth of 1% in Q4 2020, following declines across markets earlier in the year as a result of the pandemic. More than €1 billion ( $1.2

Planning 232

Planning Wholesale Sporting Goods Accounting 232

Inside Retail

NOVEMBER 3, 2022

Australian sporting goods and apparel chain Rebel has expanded its omnichannel offering with a revamped website that aims to bring some of the experiential elements of Rebel customer experience (rCX) concept stores online. It also features a yoga and pilates section with relevant equipment, apparel and accessories.

Sporting Goods 238

Sporting Goods Apparel Customer Experience Accessories 238

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 248

Payment Services Sporting Goods Customer Experience Grocer 248

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

In the competitive world of sporting goods retail, businesses face unique challenges that require tailored solutions. Managing inventory, processing sales efficiently, and providing a seamless customer experience are just a few critical tasks. This flexibility reduces wait times and improves customer service.

Sporting Goods 52

Sporting Goods Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

OCTOBER 21, 2020

At-Home’ Categories Weather the COVID Storm. These retailers largely aligned with “at-home” needs and activities, including: Home Improvement & Gardening: Tractor Supply recently opened its 1,900th store, demonstrating the boom in the home improvement and gardening sector. The retailer plans to open 11 new U.S.

Sporting Goods 226

Sporting Goods Consumer Fulfillment Apparel 226

Retail TouchPoints

APRIL 9, 2021

it can be a kickstarter to the retail sector and become a technology “must have” for the apparel, footwear, home goods, cosmetics, sporting goods and electronics sectors. It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors.

Sporting Goods 306

Sporting Goods Shopping Returns Apparel 306

Retail TouchPoints

NOVEMBER 10, 2020

Making an in-store return or standing in line at the post office are tasks most shoppers would gladly strike off their to-do lists. Independent of how the customer receives their product, at home or at a store, retailers are finding it necessary to adjust fulfillment strategies. Facilitate Pre-Purchase Discovery.

Shipping 290

Shipping Fulfillment Returns Sporting Goods 290

Retail TouchPoints

MAY 7, 2024

And at the same time [we need to] keep making the consumer app really responsive to who you are and what you need. The way each person shops a store like Dick’s Sporting Goods is very different; that’s not the case for restaurants. We already have a bunch of that built in and you’ll start seeing more of that.

Merchant Services 278

Merchant Services Grocer Fulfillment Sporting Goods 278

Retail TouchPoints

MAY 5, 2021

The result of this integration is a more consistent customer experience that can be mapped and optimized throughout the journey, from discovery to purchasing and aftercare. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

Customer Experience 260

Customer Experience Sporting Goods Location Boutique 260