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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we?

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Why are your store workers leaving?

365 Retail

Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent. For example, exit surveys can provide a treasure trove of insights so managers can better understand what’s causing store workers to leave. The average turnover rate was 50.8 per cent) and lowest in head office roles at 1.5

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Forget productivity. How resilient is your team?

Inside Retail

In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. In retail, the burden of productivity falls on the shoulders of managers, floor workers and staff. To avoid the productivity pitfall, managers need to be planning for resilience.

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How to rebuild trust with your team, customers and more

Inside Retail

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Pre-social media, companies were largely able to manage the reputations they let out into the public sphere, but digitisation means that anyone, from anywhere can comment on a brand.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

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3 rules for successfully implementing sales training in your business

Inside Retail

Download: 3 Sales Coaching Tips for Busy Retail Managers. Training roadblocks like lack of engagement and interrupted learning can reduce motivation and impact progress and learning outcomes. Is your goal to improve employee engagement? Eliminate your roadblocks. Use data, such as surveys to confirm your team’s progress.