Retail TouchPoints

AUGUST 4, 2021

When examining the negative impact this disruption of staff has on the customer experience as well, it’s obvious why success is not easily sustained. To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Reinvent employee training.

Customer Retention 263

Customer Retention Employee Engagement Customer Experience Management 263

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

Employee Engagement 263

Employee Engagement Store Operations Consumer Management 263

Hyken

JANUARY 15, 2024

Extreme accountability is seeing beyond the current circumstances and committing no matter what. Accountability isn’t about assigning blame. Instead of holding others accountable with blaming questions, invite accountability by asking employees questions to reveal the choices that were made and their consequences.

Accounting 66

Accounting Customer Experience Employee Engagement Planning 66

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Communication could no longer be fragmented, sporadic or complicated.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Pre-social media, companies were largely able to manage the reputations they let out into the public sphere, but digitisation means that anyone, from anywhere can comment on a brand.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Storis

MARCH 19, 2024

My name is Jake Egan, and I am the Senior Manager of Consulting Services for STORIS, the leading home furnishings ERP solutions provider. Today, I lead our team of talented Project Managers. Introduction of the Implementation Project Plan Your dedicated Project Manager will introduce you to your comprehensive project plan.

Home Furnishings 52

Home Furnishings Management Planning Accounting 52

Cisco Retail

JANUARY 18, 2022

Hold the team accountable to walk away with a clear action plan based on what is learned and dedicate time to achieving agreed-upon outcomes. Whether celebrating successes, failures, individuals, or teams, we ultimately want the recognition to support employee engagement, team empowerment, and transformation goals.

Employee Engagement 52

Employee Engagement Promotions Accounting Planning 52