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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.

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Bringing Sustainability and Innovation to the Grocery Store Supply Chain

Retail TouchPoints

When’s the last time you took an inventory of your supply chain management technologies? Laura McCord is Executive Director of Sustainability and Corporate Responsibility at KeHE , driving environmental stewardship, employee engagement, and community involvement within the company. Consider new technologies.

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Guest Post: The Concept of ‘Quiet Quitting’ and Its Impact on Contact Centers

Hyken

This week, we feature an article by Stephen Holliday, CEO and Founder of Level , an on-demand pay platform that helps employees manage their financial well-being. Financial well-being depends on more than just the sum of money that arrives in someone’s bank account each month. Yet employers can even go one step beyond this. .