Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

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Retail TouchPoints

AUGUST 3, 2023

After a four -year hiatus, the Victoria’s Secret fashion show will make its return on Sept. But after years of criticism due to the event’s perceived objectification of women and lack of body diversity, the brand paused the show in 2019, and it’s been on hiatus since. Earlier this year , executives hinted at a return.

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Retail Focus

DECEMBER 1, 2022

The Pollen Estate has announced that ‘ Pop-Up at the Cop Shop ’, the Crisis at Christmas Pop Up, will return to Savile Row this December 5th-14th, 2022. The pair are setting sights high for 2022, hoping to smash 2019’s incredible. 100,000 achievement and raise £125,000. Want to support the cause?

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Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. The two shops will carry an assortment of maternity and nursing apparel from leggings to bras, with associates on hand to provide complimentary bra fittings, style advice and other assistance.

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Retail TouchPoints

NOVEMBER 15, 2023

However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 This enables ITOps and engineering teams at retail brands to find and address issues faster and with more precision, so those issues never impact the consumer and their shopping journey.

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VMS

MAY 18, 2021

shoppers are returning to shopping malls, according to a report by Placer.ai, published by the International Council of Shopping Centers (ICSC). Foot traffic at Class A malls is showing steady growth over the past few months when compared to the same time period in 2019. The post Foot Traffic Returns to U.S.

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Retail TouchPoints

APRIL 18, 2024

Mint House Shop Your Stay page for its NYC location. Founded by Jet.com and Walmart veteran Marc Hostovsky in 2019, Minoan is looking to enable an entirely new kind of retail — native commerce. But at Mint House the shopping happens in the real world — just not in a store. A room at the Mint House 70 Pine location in NYC.

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Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. per cent in March compared to the same month in 2019, pre-Covid, and for the quarter were up by 7.1 per cent to 90.4 per cent in 2022.”.

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Returns Consumer Specialty Store Shopping 264

Retail Gazette

MARCH 10, 2024

HMV owner Doug Putman is understood to have registered his interested in buying The Body Shop with the firm’s administrators. The Canadian businessman has made his mark in UK retail through his turnaround of HMV, which he rescued out of administration in 2019.

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Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%. The first will launch in Seattle’s Capitol Hill neighborhood on Aug.

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Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. Purchase Frequency Before Return Versus Purchase Frequency After Return. Return Rate and Negative Reviews.

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Inside Retail

JANUARY 23, 2023

Luxury spending by Chinese nationals had dipped from 33 per cent of the global personal luxury goods market in 2019 to as little as 17 per cent last year, according to estimates from consultancy Bain. The post Luxury giants bank on Chinese return as Western shoppers sober up appeared first on Inside Retail.

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Retail Gazette

SEPTEMBER 29, 2023

According to Drapers , property sources revealed the fashion giant was considering opening shops of around 8,000 sq ft, compared to its typical stores which stand at over 20,000 sq ft. The move could mean H&M returning to areas where it closed in recent years.

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Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. compared to Prime Day 2019, reaching $10.4 Total sales rose 45.2%

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail Gazette

NOVEMBER 29, 2023

The return to its original home has been dubbed as the final stage of HMV’s “dramatic turnaround” under new owner Doug Putman, who snapped up the business at the start of 2019 following its second collapse into administration. So, what exactly does the the next chapter of HMV look like?

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Inside Retail

MAY 18, 2021

Bain now sees a 30 per cent probability that sales of high-end handbags, clothes and jewellery will return to or exceed their 2019 level of US$340 billion this year, depending on how quickly vaccines are rolled out and tourism picks up. The speed of the recovery has been uneven.

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Inside Retail

APRIL 27, 2021

per cent higher than the same period in 2019. A strong Easter period drove sales across confectionery and entertainment products, and, with fewer, shorter lockdowns, consumers are once again comfortable shopping in larger and busier areas. We’re beginning to see customers returning to the CBD, as they return to work. “We’re

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Retail Gazette

FEBRUARY 14, 2024

The Body Shop owner Aurelius called in administrators for the retailer’s UK operations on Tuesday, just weeks after snapping up the business. They lost that feeling one got when buying a Body Shop product – that you were helping to change the world.” Portas told The BBC: “L’Oreal knows how to use brands.

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Shopping Returns Wholesale Marketing 120

Retail TouchPoints

FEBRUARY 6, 2024

With the Happy Returns partnership, for example, Petco found that 25% to 35% of the customers coming into its stores to make ecommerce returns were brand-new to Petco, so the company now offers Happy Returns customers a voucher for $10 off a $40 purchase at Petco.

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Retail Focus

APRIL 9, 2021

of total retail sales in the UK in 2019 1 , climbing to over 38% in the first lockdown, and estimated to have settled in the region of 28-30% subsequently, retailers are now accepting that larger online capability is not just necessary but expected. References: 1 E-commerce share of UK retail sales 2019-2024, Statista.

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A1 Retail

NOVEMBER 17, 2023

Over the decades hmv Oxford Street became renowned as a community hub for music fans with performances and signings from global artists such as The Weeknd, Kylie Minogue, The Spice Girls, Blur and more, with the latter performing an iconic rooftop gig at the shop in 1995.

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Inside Retail

MAY 11, 2021

In 2019, research by Morgan Stanley noted that shoppers were migrating away from homemaker centres and the big box retailers that flog their goods there. The other factor working in favour of homemaker centres is lower rents than shopping centres. But, of course, that was before Covid hit.

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Small Biz Trends

OCTOBER 27, 2022

When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. billion worth of merchandise was affected in 2019.

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Returns Merchant Services Retailing Pricing Customer Experience 105

Inside Retail

JUNE 23, 2021

Australia’s Fashion Capital, also known as Chadstone shopping centre in Melbourne, is celebrating its 60th anniversary this year. In that time, the way people shop has changed dramatically. Here, we ask Whitehead about the role of the shopping centre in the age of e-commerce and what retail trends he’s got his eye on.

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Shopping Boutique Fashion Marketing 147

Inside Retail

OCTOBER 11, 2021

Retail shopping centres face a major challenge rebuilding customer traffic and sales after the Covid-19 pandemic is controlled. With occupancy rates under pressure, shopping-centre landlords have already reviewed property valuations to account for tighter rent market conditions and financial concessions required to retain key retail brands.

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Retail TouchPoints

AUGUST 30, 2021

billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Online sales in particular grew 65% over 2019 levels and represented 33% of the total business, offsetting an 11% brick-and-mortar decline compared to its pre-COVID performance.

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Returns Apparel Shopping Planning 279

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

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Retail TouchPoints

SEPTEMBER 12, 2022

Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising.

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Shopping Customer Experience Shipping Consumer 262

A1 Retail

MAY 3, 2023

hmv is set to make a return to Oxford Street after a four-year absence, with a lease signed to confirm the reopening of its flagship later this year. The announcement of a central London location represents the latest sign of a dramatic turnaround of the hmv business under Canadian owner Doug Putman, who first took the reins in 2019.

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Inside Retail

MAY 11, 2021

The last time Aje hit the runway was in 2019, when it opened up for Mercedes-Benz Fashion Week at picturesque Campbell Cove by Sydney Harbour. Now Aje is planning to finally enter the Perth market, with the launch of a permanent store at Karrinyup Shopping Centre. IR: Tell me about the Perth store opening.

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Inside Retail

FEBRUARY 8, 2024

King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties.

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Department Stores Inventory Management Planning Returns 264

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. In store shopping is still very prevalent, even with the increasing availability of online retailers. This year is no different. In-Store Preferences.

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A1 Retail

APRIL 26, 2021

Springfields reopened on April 12 th with sales in the first week up 31% vs. the same week in 2019. When comparing the first week’s trading with the same period in 2019, sales were up 31% on average from over 50 retailers. Five retailers had triple digit growths with the largest sales at an enormous +173% vs 2019.

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