Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Surge in Social Commerce Adoption Following in the footsteps of their DTC counterparts, social commerce is gaining significant traction in B2B ecommerce.

Social Commerce 243

Social Commerce Inventory Management Customer Experience Payment Services 243

Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

Returns 130

Returns Shipping Fashion Social Commerce 130

LS Retail

DECEMBER 6, 2021

Comcast RISE grants returns ! What you need to know about social commerce. ©iStock/Urupong What's affecting me, my clients, my colleagues and other global small business owners: Happy Holidays! Why ecommerce is so important to Indonesia's small businesses.

Social Commerce 68

Social Commerce Returns Management 68

Retail Dive

JUNE 21, 2022

A new study by the social commerce platform shows that 66% of shoppers who use augmented reality tech are less likely to return items.

Returns 130

Returns Social Commerce 130

Retail Dive

DECEMBER 19, 2022

Shopping with others is more informative and more fun, resulting in a better overall experience for shoppers and fewer regrets and returns for retailers.

Social Commerce 111

Social Commerce Consumer Returns Shopping 111

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

JANUARY 21, 2022

.”; Growth opportunities , including guidance on selling luxury goods in China from Christina Fontana, Director of Strategic Partnerships at Alibaba Group , who stressed the importance of social commerce, particularly livestreaming.

Returns 277

Returns Social Commerce Consumer Shipping 277

Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. And these creator relationships can extend into the physical world too. Oct 6-10, 2022.

Merchant Services 269

Merchant Services Payment Services Social Commerce Returns 269

Retail TouchPoints

NOVEMBER 30, 2021

As these methods continue to deliver less and less return on marketing investment, brands must evolve to drive engagement and retention in more relevant and timely ways. There are two primary areas of marketing innovation underway: shopping rewards and social commerce. Truthfully, social commerce is neither of these.

Social Commerce 238

Social Commerce Marketing Advertising Shopping 238

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Merchant Services 263

Merchant Services Social Commerce Checkout Payment Services 263

Inside Retail

OCTOBER 21, 2021

“Consumers will expect a frictionless shopping experience and they will expect retailers to offer convenient options such as Click-and-Collect, Buy Now, Pay Later, flexible shipping, easy returns and multiple payment options to make shopping more convenient.”. Social media has turned into a hugely important driver of sales,” says Johnson.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

FEBRUARY 17, 2022

The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Virtual Stylist program. In return, fabric will tap Chico’s expertise as an omnichannel boutique retailer to drive its own development and innovations.

Social Commerce 273

Social Commerce Inventory Management Boutique Shipping 273

Retail TouchPoints

AUGUST 9, 2022

For example, social commerce is a “big thing” in China, Ahluwalia noted. Consider the Entire Experience — Returns Included. While brands undoubtedly saw a rise in sales, they also saw a rise in returns. People don’t want to deal with the headache [of returns], so they just keep it and it’s collecting dust in their closet.

Social Commerce 291

Social Commerce Returns Consumer Marketing 291

Retail TouchPoints

SEPTEMBER 29, 2022

Not to mention that AR try-on has been proven to increase conversion and reduce returns. For example, Zenni Optical saw a 42% higher return on ad spend (ROAS) on promotions that featured Snap’s true-to-size eyewear Lens technology, said Silverstein. Those three competitors in particular are also leading the charge in social commerce.

Social Commerce 251

Social Commerce Consumer Shopping Returns 251

A1 Retail

MARCH 29, 2023

As the month countdown begins until Retail Technology Show , retail’s golden ticket event, returns for 2023 on 26 & 27 April at London’s Olympia, the latest trailblazing tech and innovations being showcased during the unmissable two-day event have been announced.

Returns 59

Returns Social Commerce Shopping ATS 59

Retail TouchPoints

AUGUST 18, 2023

Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns. interactions and automated return experiences. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

Returns 240

Returns Consumer Checkout Apparel 240

Retail TouchPoints

NOVEMBER 5, 2021

Petco is staying at the forefront of social commerce via multiple live shopping events, produced in partnership with Facebook , that combine fashion, charity and adorable animals. Our goal is to be a leader in innovating and driving the use of social commerce in our category and in the U.S.”. lift in ad recall, a 5.9%

Social Commerce 278

Social Commerce Shopping Fashion Consumer 278

Retail TouchPoints

JULY 6, 2021

Social commerce is a relatively new medium, but as retailers and social media platforms alike explore possible use cases and applications, it will significantly shape how both shoppers and businesses spend their time and money. However, this doesn’t mean that the existing social media playbook needs to be completely rewritten.

Social Commerce 258

Social Commerce Shopping Consumer Accounting 258

Inside Retail

OCTOBER 5, 2021

The social-commerce app matches women with a contributor sharing a similar body type who can guide them on the best styles to suit their physical characteristics. In the US, Statista reported that return deliveries cost US$550 billion in 2020, with this cost expected to swell globally into a $1 trillion issue.

Fashion 246

Fashion Social Commerce Telecommunications Returns 246

Inside Retail

NOVEMBER 16, 2021

Australian daigou social commerce business AuMake has raised $2.2 The business had been in a trading halt before making the announcement, and upon returning to normal trade saw shares tumble 14 per cent. million through a placement aimed at powering the business’ post-Covid, and post-transformation, strategy.

Social Commerce 130

Social Commerce Promotions Returns Marketing 130

Retail Focus

APRIL 24, 2023

Fast-forward to today and 10% of all e-commerce spending is done via social commerce, retailers are second-guessing their returns policies, and retailers such as Lush are leading the ‘Big Tech Rebellion’ to encourage customers to shop in-store rather than online.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Inside Retail

MARCH 29, 2022

We are at the forefront of innovation with social commerce, enhanced retailing and emerging retailing. In the last 12 months alone, that customer base’s social commerce spending has risen 50 per cent, from $10/month to $15/month. Indeed, AR and VR have the ability to potentially reduce returns by 31 per cent.

Social Commerce 130

Social Commerce Shopping Fulfillment Consumer 130

Inside Retail

NOVEMBER 8, 2023

The return of independent bookstores As of 2023, the American Book Association (ABA) has announced a total 2,185 bookstore businesses, 2,599 locations, and over 300 more members than it had in 2019, reaching its highest membership levels in over 20 years. What’s driving this resurgence?

Social Commerce 130

Social Commerce Returns Marketing Location 130

Retail TouchPoints

MAY 14, 2021

Metrics including return on ad spend (ROAS) and cost per click (CPC) improved significantly across multiple platforms as retailers refined their efforts and drew in new customers. Instagram is a relatively young platform for paid social, and it shows in how costly social marketing can be.

Advertising 240

Advertising Returns Social Commerce Marketing 240

Inside Retail

SEPTEMBER 7, 2023

Given China’s leadership in live-streaming influencer marketing , Temu is now recruiting social media influencers , suggesting it might leverage its Chinese expertise to explore a social-commerce strategy. It may still have lower-quality items, but this is common among all e-commerce platforms.

Advertising 130

Advertising Promotions Social Commerce Shipping 130

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 304

Social Commerce Shopping Fashion Checkout 304

Retail TouchPoints

AUGUST 19, 2021

Eagerness to Return to Stores Means Retailers Need to Tackle Labor Shortages, Stat. “After an unexpected school year in 2020 and a different shopping year, consumers are excited to return to in-person shopping for the back-to-school season, especially the ones who are vaccinated,” Maloney explained. ADDITIONAL LISTENING :

ATS 299

ATS Markdowns Consumer Social Commerce 299

Retail TouchPoints

MARCH 19, 2024

The social media juggernaut has made new updates to its ecommerce solutions to “make it even easier to drive product discovery and sales,” according to a new blog from TikTok. Regardless of the measurement methodology, we are seeing a return for retail advertisers that’s 1.6X to 2X better than other media channels.”

Merchant Services 260

Merchant Services Advertising Shopping Promotions 260

Retail TouchPoints

DECEMBER 8, 2020

How are you using social commerce and AR to generate an experience that will stand out during the promotion-packed holidays? Brommers: I’m so excited about our virtual Snapchat store— social media is oxygen for Generation Z. It’s just a really fun activation for our kids during this holiday season.

Social Commerce 291

Social Commerce Shopping Promotions Returns 291

Retail TouchPoints

JANUARY 11, 2023

Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic. Some may argue there are too many options.

Fulfillment 275

Fulfillment Social Commerce Management Shopping 275

365 Retail

NOVEMBER 1, 2021

With flexibility and convenience now key determining factors for a growing number of shoppers, online shopping is expected to continue revolutionising the e-commerce world in 2021 and beyond. . The proliferation of social commerce. The resurrection of the high street .

Retail Trends 67

Retail Trends Social Commerce Merchant Services Checkout 67

365 Retail

DECEMBER 21, 2021

In the post-pandemic period, we saw an immediate reduction in online sales as customers returned to the high street, albeit not to the levels of 2019. Consumers are increasingly online and on social media, which is leading to a boom in social commerce. first hand.? . consumer survey?we

Social Commerce 104

Social Commerce Payment Services Consumer Shopping 104

Retail TouchPoints

JULY 21, 2023

“A customer may do a search for LBD, but if we didn’t use that abbreviation [in our website copy] because we were worried that not everybody knows it, the search will return with no results. With Google, because they see billions of searches, they know what somebody means when they search LBD.

Returns 239

Returns Outdoor Consumer Shopping 239

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 272

Marketing Payment Services Beauty and Health Fulfillment 272

Inside Retail

NOVEMBER 29, 2023

The app plays a key role in increasing overall customer satisfaction within the online fashion retail space, which results in purchases that are significantly less likely to be returned. Returns through the Mys Tyler platform are less than 5 per cent, compared to an industry average of up to 40 per cent, according to the platform.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

DECEMBER 22, 2021

They realized that things like returning products was actually easy. Influencers continue to have a substantial impact and we are seeing an increase in social commerce in the luxury space. We also see streaming having an impact now.

Social Commerce 258

Social Commerce Consumer Shopping Marketing 258

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 67

Social Commerce Shipping Accounting Point of Sale 67