Retail TouchPoints

MAY 6, 2025

The campaign returns this year, and on May 14 in Santa Monica, Calif. new and returning Q50 ambassadors will be joined by TikTok creators and brand partners for a day-long live shopping event designed to put women at the center of a modern retail experience.

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Returns Shopping Marketing Planning 147

Retail TouchPoints

DECEMBER 11, 2024

While this longer shopping season may benefit the consumer, it also poses sales tax complications for retailers that can last well into the new year when return season strikes. Complex Returns The holiday shopping season starts earlier than ever but it also ends later than ever for retailers that must handle a high volume of returns.

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Point of Sale Checkout Returns Shipping 274

Retail TouchPoints

MARCH 11, 2025

Mastering Hybrid Shopping in the Social Commerce Era The U.S. Other platforms like Instagram are rolling out new commerce capabilities to keep pace, and retailers are realizing that if they want to reach and resonate with consumers, especially in new markets, they need a social commerce strategy.

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Social Commerce Customer Experience Consumer Location 205

Retail Focus

MARCH 7, 2025

Social Commerce: Shopping via Social Media Social media platforms like Instagram, Facebook, and TikTok are no longer just for socializing; they have become major drivers of online shopping through social commerce. Pros and Cons of Social Commerce: Pros : Direct access to a large, engaged audience.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

OCTOBER 31, 2024

Key metrics include Roblox reach and engagement metrics such as total visits to the gaming experience versus average, return users, favorites and daily average users. The Clarks marketing team also noted that it will refer to insights on the most popular virtual accessories item, average player age and sentiment versus the Roblox average.

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Accessories Fashion Marketing Apparel 278

Retail TouchPoints

OCTOBER 10, 2024

It now recognizes who the customer is from the start and goes beyond simply understanding intent to taking actions, such as finding orders or managing returns. Within these social platforms, customers can buy items from the Walmart No Boundaries brand for their virtual avatars and matching real-world items for themselves.

Returns 279

Returns Customer Experience Planning Shopping 279

Retail TouchPoints

JULY 9, 2025

In this article, I’ll explore the reasons behind this trust gap — especially when it comes to security and payment confidence — and share some thoughts about what retailers, social platforms and regulators must do to close it. A survey from Atlas VPN revealed that nearly 50% of social media users had fallen victim to online shopping scams.

Merchant Services 147

Merchant Services Payment Services Shopping Checkout 147

Inside Retail

JANUARY 2, 2025

Theyve really enjoyed being able to try stuff on and not have to return it. It’s been a learning curve, because I think I knew that it would create impact for our customers, being able to feel and touch the clothes, but we didn’t realise to the extent that it would.

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Boutique Fashion Location Returns 278

Retail TouchPoints

NOVEMBER 7, 2024

This kind of teamwork fosters trust and reliability, which are essential for encouraging customers to return. When marketing articulates the value and pricing of products, operations must be prepared to deliver on those promises. Leveraging data analytics across departments can boost collaboration and help teams make smarter decisions.

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Marketing Promotions Consumer Advertising 278

Retail TouchPoints

NOVEMBER 25, 2024

It was around the time Hurricane Sandy hit the Jersey Shore, so we decided to donate the bags to people as they returned to their homes on the island and get groups involved for donations. Bogg Bag was the vehicle for them to carry their gloves, goggles, garbage bags and all other materials.

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Retail TouchPoints

JULY 14, 2025

Failure to comply with state regulations may lead to claims, and more commonly, unclear terms on returns, refunds and shipping costs can lead to issues with customers resulting in reputational or customer loss. These terms will form the basis for your relationship with customers and are regulated primarily by state consumer protection laws.

Payment Services 148

Payment Services Advertising Consumer Customer Experience 148

Inside Retail

JUNE 23, 2025

Australian TikTok users average 26-minute sessions and return to the app multiple times daily, with over 90 per cent being repeat users according to Data AI. This demographic evolution aligns with expectations that retail will be the standout commercial property performer, with assets delivering strong returns and representing 41.1

Returns 130

Returns Shopping Marketing Social Commerce 130

Retail TouchPoints

JULY 1, 2025

And brands that build long-term relationships with these creators, rather than one-off sponsored posts, are seeing stronger returns. A creator talking about how a certain white noise machine helped her baby sleep during a regression carries more weight than a celebrity endorsement.

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Fulfillment Marketing Shopping Consumer 147

Retail TouchPoints

JULY 23, 2025

Super Brand Day gives us a chance to lean all the way in, with content, creators and commerce to create a real-time shopping experience that feels personal and dynamic.” Deals will include up to 50% off on TikTok Shop, along with discounts on denim and top-selling styles like hoodies, graphics, basics and more.

Shopping 147

Shopping Returns Consumer Social Commerce 147

365 Retail

MAY 8, 2025

Theres also growing potential in integrating social commerce with live video. Just like casino players come back for a live dealers personality, shoppers may return for a presenter they trust. Mobile responsiveness cant be an afterthought. The live shopping format thrives when friction disappears but presence remains.

Payment Services 52

Payment Services Social Commerce Boutique Shopping 52

Inside Retail

FEBRUARY 17, 2025

But if you have never heard of social commerce, now is the time to stand up and pay attention. Statista has reported that the global value of social commerce will grow from US$1.3 In late 2023, Salesforce reported that 59 per cent of consumers had shopped on social media, a massive jump from 15 per cent in 2021.

Payment Services 130

Payment Services Social Commerce Department Stores Fashion 130

Inside Retail

JULY 16, 2025

A 2023 report from e-commerce growth agency Common Thread Collective revealed that the average return on ad spending for DTC brands fell by 38 per cent between 2021 and 2023. Brands must evolve beyond being purely DTC-focused, into models that blend retail, marketplaces and social commerce with precision.

Social Commerce 130

Social Commerce Beauty and Health Consumer Advertising 130

Retail TouchPoints

MARCH 27, 2025

With Social+, weve set a new industry standard that will help our partners thrive, boost their return on investment and provide more ways to measure meaningful impact. Were excited to launch this in collaboration with Meta.

Advertising 147

Advertising Returns Planning Shopping 147

365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. On Day 2, Dragons Den alumnus Theo Paphitis shares his leadership lessons and how to build retail resilience in turbulent times.

Payment Services 59

Payment Services Social Commerce Employee Engagement Returns 59

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Social Commerce Shopping Fashion Checkout 306

Retail TouchPoints

SEPTEMBER 16, 2021

Suffice it to say that social commerce has arrived in America. However, one reason for this flurry of enhancements is that there’s still considerable friction in social commerce processes. Whether social commerce will play a crucial role in retail going forward is no longer a question. earning $26.97

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Social Commerce Consumer Merchant Services Checkout 312

Retail TouchPoints

NOVEMBER 5, 2021

Petco is staying at the forefront of social commerce via multiple live shopping events, produced in partnership with Facebook , that combine fashion, charity and adorable animals. Our goal is to be a leader in innovating and driving the use of social commerce in our category and in the U.S.”. lift in ad recall, a 5.9%

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Social Commerce Shopping Fashion Consumer 279

Retail TouchPoints

JULY 6, 2021

Social commerce is a relatively new medium, but as retailers and social media platforms alike explore possible use cases and applications, it will significantly shape how both shoppers and businesses spend their time and money. However, this doesn’t mean that the existing social media playbook needs to be completely rewritten.

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Social Commerce Shopping Consumer Accounting 277

Retail TouchPoints

NOVEMBER 2, 2022

“This partnership provides unique benefits to our ecosystem of Omnichannel Certified Partners for merchants on any ecommerce platform via Feedonomics to drive return ad on spend and improve performance on hundreds of growth channels.”.

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Social Commerce Returns Shopping Marketing 278

Retail TouchPoints

JULY 29, 2021

RTP: Tell me about a little bit about where social commerce fits into your ecommerce strategy. I don’t care if you discovered it on Instagram and you’re still on the Instagram app, if there is a client complaint or return, they’re coming back to Sephora, so it should feel as good as our website.

Social Commerce 279

Social Commerce Checkout Payment Services Clienteling 279

Retail TouchPoints

SEPTEMBER 29, 2021

As an example, he pointed to online fashion retailer Princess Polly , which used collection ads to drive traffic to their website and saw a 5.98% return on ad spend (ROAS) and 54% increase on product page visits as a result. Dynamic Showcase Ads (DSA).

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Social Commerce Shopping Advertising Fulfillment 317

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Returns Shopping Social Commerce Promotions 289

Retail TouchPoints

JUNE 21, 2024

There’s no shortage of companies trying to crack the code of social commerce in the U.S. from the biggest social media platforms to small start-ups. Video commerce is the delivery of content. It ties together the best of affiliate, the best of influencer and the best of digital into social commerce.

Social Commerce 147

Social Commerce Merchant Services Shopping Fashion 147

Inside Retail

DECEMBER 14, 2022

When it comes to social commerce or ‘shopper-tainment’, the valuations of this burgeoning space can fluctuate wildly. One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. A refresher. Best practices from China.

Social Commerce 130

Social Commerce Marketing Checkout Wholesale 130

Retail TouchPoints

JANUARY 21, 2022

.”; Growth opportunities , including guidance on selling luxury goods in China from Christina Fontana, Director of Strategic Partnerships at Alibaba Group , who stressed the importance of social commerce, particularly livestreaming.

Returns 289

Returns Social Commerce Consumer Shipping 289

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. Growing numbers of consumers cite social media channels as their preferred means of product discovery. In the UK, social commerce is already worth £7 billion (A$13.4

Social Commerce 288

Social Commerce Returns Consumer Shopping 288

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Surge in Social Commerce Adoption Following in the footsteps of their DTC counterparts, social commerce is gaining significant traction in B2B ecommerce.

Social Commerce 263

Social Commerce Inventory Management Customer Experience Payment Services 263

Retail Dive

JUNE 21, 2022

A new study by the social commerce platform shows that 66% of shoppers who use augmented reality tech are less likely to return items.

Returns 138

Returns Social Commerce 138

Retail TouchPoints

NOVEMBER 30, 2021

As these methods continue to deliver less and less return on marketing investment, brands must evolve to drive engagement and retention in more relevant and timely ways. There are two primary areas of marketing innovation underway: shopping rewards and social commerce. Truthfully, social commerce is neither of these.

Social Commerce 262

Social Commerce Marketing Advertising Shopping 262

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. Growing numbers of consumers cite social media channels as their preferred means of product discovery. In the UK, social commerce is already worth £7 billion (A$13.4

Social Commerce 246

Social Commerce Returns Consumer Shopping 246

Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. And these creator relationships can extend into the physical world too. Oct 6-10, 2022.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Retail TouchPoints

FEBRUARY 17, 2022

The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Virtual Stylist program. In return, fabric will tap Chico’s expertise as an omnichannel boutique retailer to drive its own development and innovations.

Social Commerce 278

Social Commerce Inventory Management Boutique Shipping 278