Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Inside Retail

JUNE 14, 2023

Footwear and accessories brand Novo Shoes has returned to Canberra, opening two locations in Woden and Belconnen. Six years after it left the market, the brand debuted its Woden store last month and will open its second location this Friday.

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Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

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Inside Retail

MARCH 14, 2023

Globite, the luggage company, has launched its first Queensland store at Brisbane Airport, marking its return to the home market. Located at the Domestic Terminal, near Gate 24, Globite offers school cases – carried by Australian children throughout most of the 20th Century – suitcases and other bags.

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Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Retail TouchPoints

JANUARY 12, 2023

In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Today, Mattress Firm operates 2,300 stores across the U.S.

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Retail TouchPoints

OCTOBER 12, 2022

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. Fast fashion retailer Forever 21 will add 14 new stores to its roster across the U.S. through June 2023. Forever 21 started to unveil its new U.S.

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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A1 Retail

OCTOBER 20, 2023

We’re thrilled to be returning to the historic market and now vibrant retail hub of Covent Garden. In keeping with the market’s heritage when flowers, fruits, vegetables, roots and herbs would have been sold, we’ll bring our local, handmade, products made from fresh ingredients.

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Retail Gazette

MARCH 14, 2024

Bensons for Beds has returned to profit, despite a challenging economic environment and suppressed consumer sentiment, as it continues to make progress under its transformation strategy. The furniture retailer posted an EBITDA profit of £1.5m in the 53 weeks to 30 September, up from a £15.4m loss in 2022, as sales jumped 7.5%

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Inside Retail

MAY 2, 2023

There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Retail TouchPoints

OCTOBER 21, 2022

locations four years ago. NPD estimates that the total addressable market for toys and games in the UK for 2021 was £3.7 billion ), representing the largest toy market in Europe and the fourth largest globally. A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S.

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Retail TouchPoints

MARCH 10, 2022

In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. Our continued expansion of both chains also demonstrates our commitment to further building our presence in both existing and newer markets,” McGillis added. “Our 28, 2023. “We

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Retail Focus

MAY 31, 2023

Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that Odd Muse, the independent ‘investment fashion’ label, has returned to The Yards , Covent Garden for its second pop-up, following its highly successful debut bricks-and-mortar experience at the destination last month.

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Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. This year marked the return of the in-person festival, held at Skylight at Essex Crossing in Lower Manhattan, alongside the virtual version.

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Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Returns Merchant Services Department Stores Shipping 334

Inside Retail

NOVEMBER 27, 2023

Australian luggage brand Nere is anticipating strong sales this holiday season, thanks to the ongoing travel boom, growing appeal of practical gifts like suitcases, and high-profile location of its first stand-alone store, which opened in November.

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Retail Focus

APRIL 9, 2021

Only time will tell whether e-commerce adoption rates will slow, but all estimates currently point to a healthy £123 Billion market by 2023. The ramifications of BREXIT are also now being felt and interestingly, a lack of capacity in the UK returnable transit packaging (RTP) manufacturing sector is on the horizon too. .

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Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

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Retail TouchPoints

MAY 17, 2023

The economic fallout from the pandemic has had a profound impact on the labor market and society. Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging.

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Inside Retail

MARCH 8, 2024

Last week, Amazon -owned grocery chain Whole Foods announced the launch of a new format store, Whole Foods Market Daily Shop, to make grocery shopping more convenient for urban consumers. The first location is expected to open in New York City later this year. Can Whole Foods successfully launch a small-scale grocery store chain?

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Retail TouchPoints

MAY 18, 2022

Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores.

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Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. A Variety of Brands in One Location Create a Better Experience.

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Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

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ATS Returns Consumer Location 298

Retail Focus

MARCH 27, 2023

Non-physical marketing also limits some of the other key interactions D2C brands can have with their consumers, such as creating more impact around a ‘big news moment’, or having a physical platform to engage with your community plus the obvious brand building a physical store environment provides. 2 Pop-up location.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Retail TouchPoints

SEPTEMBER 30, 2022

Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins. Capitalizing on In-Store Advertising.

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Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Inside Retail

MARCH 26, 2024

This fleet of electric bikes that travel around the country gives everyone the chance to experience riding them on location for free,” Andrew Garnsworthy, CEO of 99 Bikes’ parent company Pedal Group, said. Australia is the strongest market for the business. We think of it as an extension of our store network,” Garnsworthy added.

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Retail TouchPoints

JULY 24, 2023

Yet despite the complexities, an effective personalized approach to marketing is critical to success. Opportunities and Challenges Across Marketing Touch Points Email marketing: Perhaps the most popular example is the email campaign. of these emails being spam, 36% of which are from marketing and advertising initiatives.

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Retail TouchPoints

DECEMBER 14, 2020

Bed Bath & Beyond continues to sell off non-core assets , this time with a definitive agreement to sell Cost Plus World Market to private-equity firm Kingswood Capital Management. The agreement indicated that Cost Plus World Market is likely to continue operating as a standalone retail brand. 28, 2020.

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Retail TouchPoints

JULY 21, 2022

And for the most part they didn’t mind — if they were offered personalized experience across channels in return. And this disruption has implications across so many different touch points for marketers, from your advertising to your data platform stack , right to your martech and adtech. adults and 125 marketers.

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Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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