Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Returns Drop-Shipping Consumer Apparel 335

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

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Returns Customer Retention Consumer Shopping 241

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Returns Supply Chain Management Fulfillment Customer Experience 288

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. A Variety of Brands in One Location Create a Better Experience.

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Location Shopping Fulfillment Grocer 296

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 163

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Returns Merchant Services Department Stores Shipping 322

Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

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ATS Returns Consumer Location 254

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 150

Inside Retail

SEPTEMBER 26, 2023

Previously, retailers competed on the quality and location of their stores, but with the rise of e-commerce, the competitive dynamic has fundamentally changed. With this, storefronts are moving beyond being a shopping destination, to becoming a hub of omnichannel fulfilment, faster deliveries, higher efficiency and more.

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Fulfillment Consumer Returns Location 264

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Keep reading and discover which order fulfillment option is right for you. How to optimize shipments based on the customers’ location.

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Fulfillment Shipping Inventory Management Management 285

365 Retail

MAY 23, 2022

Secret Sales has launched a fulfilment service to support brands requiring a UK distribution centre, solving logistics challenges for those wanting to partner with the fashion marketplace but geographical location or technical infrastructure prevent them from fulfilling orders directly to consumers in the UK.

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Fulfillment Fashion Shipping Wholesale 110

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. Choosing the right 3PL will give you more time to grow your brand and work on product development, rather than miscellaneous fulfillment tasks. Where are you growing? A good 3PL understands these concepts.

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Fulfillment Shipping Wholesale Planning 52

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Locally, women’s apparel represents the largest segment with an estimated market volume of US$11.86 billion; the men’s apparel market is about half of that, worth US$6.35 billion apparel industry in Australia.

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Boutique Apparel Fashion Wholesale 130

Retail Bound

APRIL 13, 2024

As Robert Gilbreath, VP of Marketing at ShipStation, a web-based shipping solutions provider, puts it, “Compared to splashy marketing campaigns and new product features, shipping isn’t exactly the sexiest topic. This involves: Market Analysis: Understand your target audience, their preferences, and their buying behavior.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

OCTOBER 27, 2022

Abercrombie & Fitch and Walgreens are both continuing to enhance their last mile options with new initiatives — alternative pickup locations and guaranteed 30-minute pickup windows, respectively. Abercrombie is aiming to meet the needs of a changing shopper base that’s on the lookout for more convenient fulfillment options.

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Fulfillment Checkout Location Returns 147

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Separate logistics from locations: Warehousing and distribution locations constrain traditional supply chains. There’s a different approach: Use networks and technology to separate logistics from locations. Retailers have options.

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Shipping Wholesale Fulfillment Consumer 233

Retail TouchPoints

FEBRUARY 5, 2024

New Balance Debuts ‘Reconsidered’ Program To launch its new Reconsidered resale program, New Balance has teamed up with resale tech platform Archive for its branded online experience and Tersus Solutions for the cleaning, fulfillment and warehousing of trade-ins. locations throughout the year to be recycled. stores later this year. “We

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Apparel Fulfillment Location Returns 208

Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. There are plenty of other ways sellers can get their goods to market. Indeed, retail is one of the least consolidated industries in the U.S.

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Advertising Fulfillment Customer Experience Marketing 250

Retail Focus

JANUARY 6, 2022

We are likely to see this type of initiative come into other markets such as the UK and Europe. With small-format stores dedicated to fulfilment, higher-profile stores can act as showrooms or experiential locations. These large, empty anchor spaces are finding new purpose in fulfilling orders and meeting growing sales demand.

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Fulfillment Clienteling Location Consumer 246

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

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Fulfillment Planning Returns Management 184

Inside Retail

APRIL 22, 2021

From the increased market share of digitally native brands to decisions from companies like GlobeWest and Homebodii to dial up D2C strategies, shoppers are becoming increasingly accustomed to purchasing products directly from brands. Fulfilment of the future. Direct-to-consumer selling. Which categories are growing the fastest?

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. The ever-changing retail market has made automation a necessity. Every business has its own set of challenges and methods of addressing them. System Automation.

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Management Fulfillment Drop-Shipping Employee Engagement 258

Retail TouchPoints

NOVEMBER 25, 2020

“With COVID and recent market dynamics, tracking variable costs in real time becomes even more important. “Shopper behavior is also less predictable today, requiring more creative experimentation in merchandising and marketing. . Mejuri uses the real-time tracking to swiftly, and fluidly, pivot strategies.

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Markdowns Fulfillment Shipping Marketing Spend 185

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Shopping Planning Fulfillment 207

Retail TouchPoints

APRIL 18, 2024

Mint House Shop Your Stay page for its NYC location. A room at the Mint House 70 Pine location in NYC. They are taken to that location’s Showroom page, where they can scroll through a vast range of available products. A property owner creates their curated Showroom page featuring the products they have at their location.

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Boutique Shopping Location Returns 226

Inside Retail

JANUARY 11, 2022

The traditional setup of regional or central distribution centres just can’t provide the speed the market demands,” McKinsey noted in a recent report. Using this stock to fulfil online orders is known as ship-from-store. . With the right setup, multichannel retailers have the ability to fulfil online orders using store stock.

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Fulfillment Shipping Inventory Management Location 200

Retail TouchPoints

JUNE 15, 2021

Setting up transparent, near-real-time analytics Control Towers for inventory in the supply chain network will help retailers make accurate, fast decisions so they can get the product to either their ecommerce distribution center, their physical store locations or their bigger flagship spaces in malls. Profitably Managing Returns.

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Drop-Shipping Fulfillment Returns Consumer 218

Inside Retail

JANUARY 30, 2024

Evri’s partners will gain valuable insights into the Chinese market, including consumer behaviour, marketing and pricing strategies, product selection advice, and online operational strategies tailored to the unique demands of the Chinese market.

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Merchant Services Inventory Turnover Inventory Management Supply Chain Management 130

Inside Retail

SEPTEMBER 7, 2023

Customers are increasingly expecting same-day or even one-hour delivery, but the fulfilment infrastructure remains embryonic. The market is getting competitive. Some companies may convert portions of their stores completely into fulfilment centres. If you order online at breakfast, you’ll get your goods before lunch.

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Fulfillment Shipping Accounting Returns 130

Inside Retail

FEBRUARY 8, 2024

Items include consumer returns and cosmetically imperfect footwear that cannot be sold as new but have been cleaned as needed. An ​​​​in-store trade-in program is being piloted at eight New Balance retail locations before scaling into more US stores later this year. billion in 2023 and is expected to reach revenue of US$53.2

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Fashion Fulfillment Apparel Consumer 130

Retail TouchPoints

OCTOBER 13, 2020

Omnichannel Fulfillment: Position Imaging — which enables logistic efficiency with new and advanced tracking technologies used to provide visibility throughout the logistics chain.

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Loss Prevention Merchant Services Fulfillment Returns 213

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. A Look at the Market. Lastly, it will be advisable for retailers to take greater note of their surrounding local markets.

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Fulfillment Checkout Store Layout Consumer 262

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023.

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Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. The malls are usually located among well-accessed roadways and highways, rendering the logistics to be very smooth.

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Fulfillment Kiosk Department Stores Location 210

Inside Retail

NOVEMBER 20, 2023

When you walk in the store, it would be helpful to understand if the store has your size in stock, if your order is ready for pickup, or employees could use location services within the app to see that the consumer is on their way to pick up their product or make a return.

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Fulfillment Consumer Shipping Returns 246

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Fulfillment Drop-Shipping Shipping Returns 41