Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 236

Retail TouchPoints

MARCH 5, 2021

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai. Majid Al Futtaim operates 350+ Carrefour locations in 17 countries across the Middle East, Africa, and Asia.

Fulfillment 264

Fulfillment Location Planning Management 264

Retail TouchPoints

JULY 17, 2023

However, running even one store adds a complicated layer to overall operations, from staffing to stocking, which is why specialty apparel company Collars & Co. looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location.

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Location Visual Merchandising Store Operations Wholesale 198

Retail TouchPoints

SEPTEMBER 14, 2021

Amazon is adding 125,000 new warehouse and transportation jobs as it seeks to staff up the 350 fulfillment centers, sortation centers, regional air hubs and delivery stations it has opened this year, 100 of which will open in September alone. Sign-on bonuses of up to $3,000 are also being offered in some locations.

Fulfillment 237

Fulfillment ATS Location Marketing 237

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

Fulfillment 194

Fulfillment Shopping Checkout Apparel 194

Retail TouchPoints

DECEMBER 10, 2021

That means open air shopping centers have become even more attractive due to how they can make curbside and BOPIS fulfillment easier to handle. We saw this firsthand in Dallas, where retailers from nationals down to locals are fulfilling from their store, and I think that fits the way people are using physical retail.

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Location Shopping Fulfillment Grocer 321

Retail TouchPoints

APRIL 25, 2024

Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024. New offerings include David Yurman, Roberto Cavalli, Maison Margiela, Ladurée, Bollicine Champagne Bar, Jil Sander, Eleventy and Reformation.

Inventory Management 230

Inventory Management Customer Experience Fulfillment Shopping 230

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 225

Loss Prevention Visual Merchandising Store Operations Fulfillment 225

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

Fulfillment 235

Fulfillment Location Shopping ATS 235

Retail TouchPoints

JULY 27, 2023

Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS) offering. Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services.

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Location Planning Store Operations Customer Experience 200

Retail TouchPoints

APRIL 8, 2024

“This and other difficult decisions have been made, including the decision to close all retail locations. Bodkins took pains to stress that Boisson’s setback is not a failure for the NA category at large.

Wholesale 263

Wholesale Fulfillment Planning Location 263

Retail TouchPoints

FEBRUARY 13, 2024

The robots from Simbe support the solution provider’s Store Intelligence platform, providing real-time inventory insights to better inform product stocking, ordering, merchandising and ecommerce fulfillment.

Fulfillment 256

Fulfillment Supermarket Marketing Location 256

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. We love the feedback that says ‘Hey, I was able to do this.

Fulfillment 298

Fulfillment Shipping Inventory Management Location 298

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement. in a statement.

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Fulfillment Shipping Location Planning 276

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

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Marketing Fulfillment Location Shopping 254

Retail TouchPoints

SEPTEMBER 20, 2023

Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. The ecommerce giant plans to hire 250,000 full-time, part-time and seasonal workers for fulfillment center and transportation roles in hundreds of cities across the U.S.

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Planning Fulfillment Payment Services Location 255

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 281

Employee Engagement Checkout Store Operations Fulfillment 281

Retail TouchPoints

MARCH 14, 2024

The DCs — to be located in Detroit, southern Los Angeles, San Antonio and Toronto — will stock large, bulky merchandise like lumber, insulation and roofing shingles that can be ordered in job lot quantities and delivered directly to professionals’ job sites.

Fulfillment 247

Fulfillment Management Marketing Location 247

Retail TouchPoints

DECEMBER 12, 2023

Add it all up and it’s clear that the timing duration, and location of holiday shopping is not like the old days. Keeping in mind as well the need to optimize their supply chain fulfillment to meet consumer delivery expectations while managing parcel carrier costs? Barach guides development and customer deployment of antuit.ai

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Markdowns Retailing Pricing Promotions Fulfillment 270

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle.

Location 218

Location Planning Supermarket Marketing 218

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. What you offer [in terms of fast fulfillment], and to whom, is very important.

Returns 304

Returns Supply Chain Management Fulfillment Customer Experience 304

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

Fulfillment 212

Fulfillment Promotions Shipping Store Operations 212

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

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Planning Location Checkout Marketing 231

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

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Fulfillment Social Commerce Customer Retention Consumer 264

Retail TouchPoints

SEPTEMBER 15, 2023

The Albertsons Flash service is available at 2,000 locations across banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme and Tom Thumb. Walmart, which already offers pickup and delivery from 4,000 of its stores, has expanded into late-night delivery for orders placed by 9:30 p.m.

Fulfillment 246

Fulfillment Location Planning Store Operations 246

Retail TouchPoints

DECEMBER 8, 2022

Physical Stores Serve as Discovery Stations for NA Products. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star. The stores] are where they come to try before they buy.” Store-Based Fulfillment Keeps Costs in Check.

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Fulfillment Customer Experience Marketing Consumer 270

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S. per order or an annual fee of $49.

Fulfillment 274

Fulfillment Wholesale Accounting Consumer 274

Retail TouchPoints

SEPTEMBER 22, 2023

Separate logistics from locations: Warehousing and distribution locations constrain traditional supply chains. There’s a different approach: Use networks and technology to separate logistics from locations. Retailers have options. Organizations purchase solutions through building or leasing physical spaces. Reduce cost.

Shipping 258

Shipping Wholesale Fulfillment Consumer 258

Retail TouchPoints

AUGUST 28, 2023

The retailer noted that eliminating store fulfillment for Nordstrom Rack digital orders was a big reason why banner sales suffered. Nordstrom still has strong faith in the Rack business model; as it has shuttered all Nordstrom and Rack locations in Canada, it has opened or relocated nine Nordstrom Rack locations across the U.S.

Fulfillment 234

Fulfillment Location Planning Store Operations 234

Retail TouchPoints

NOVEMBER 3, 2021

Electronic Shelf Label Growth Buzek predicts an “explosion” in electronic shelf label (ESL) tech, in large part because they make it possible for retailers to perform Amazon -style dynamic pricing in brick-and-mortar stores. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 353

Payment Services Checkout Fulfillment Kiosk 353

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 224

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère.

Store Operations 312

Store Operations Customer Experience Location ATS 312

Retail TouchPoints

JUNE 2, 2020

Beginning this month, Nuro will use its fleet of vehicles to fulfill prescription and essentials orders placed through CVS. Th program will initially serve three zip codes near the CVS store in Bellaire, Texas, with no additional delivery fee. “We

Marketing 150

Marketing Fulfillment Store Operations Location 150

Retail TouchPoints

DECEMBER 13, 2023

Retailers have gotten better about thinking about simple things like power accessibility or creating WiFi shadows around fixtures and things like that, but there are still far too many unintended consequences that come out of store design because they did not think through tech requirements up front.

Loss Prevention 290

Loss Prevention Visual Merchandising Sporting Goods Store Operations 290

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Look at your peak times and work with fulfillment centers to determine what should go to the stores and what should go to the fulfillment centers.

Payment Services 272

Payment Services Fulfillment Location Shipping 272

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 299

Store Operations Planning Location Customer Experience 299