Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 210

Planning Location Checkout Marketing 210

Retail TouchPoints

OCTOBER 3, 2023

is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s Inc.

Planning 245

Planning Marketing Location Shopping 245

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle.

Location 213

Location Planning Supermarket Marketing 213

Retail TouchPoints

FEBRUARY 2, 2024

net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year.

Planning 216

Planning Location Store Operations Fulfillment 216

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City has launched a Series A funding round along with plans for alliances with national companies, though it did not identify which companies will be involved. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning 234

Planning Shopping Location Consumer 234

Retail TouchPoints

APRIL 8, 2024

Boisson has filed for Chapter 11 bankruptcy protection and shuttered its eight brick-and-mortar stores, according to multiple media reports and a LinkedIn blog post by Boisson founder Nicholas Bodkins. The non-alcoholic (NA) beverage brand plans to continue operating as a wholesaler and a DTC ecommerce retailer.

Wholesale 255

Wholesale Fulfillment Planning Location 255

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities.

Inventory Management 227

Inventory Management Customer Experience Fulfillment Shopping 227

Retail TouchPoints

JANUARY 17, 2024

Ikea , which debuted its Plan and Order Point store format in Dallas in November 2023 , will add four additional locations this year, with more to follow. Smaller than traditional Ikea brick-and-mortar locations, these stores offer design consultations and serve as customer pickup points.

Planning 146

Planning Location Accounting Shopping 146

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I That means open air shopping centers have become even more attractive due to how they can make curbside and BOPIS fulfillment easier to handle.

Location 307

Location Shopping Fulfillment Grocer 307

Retail TouchPoints

MAY 10, 2022

Taking a proactive approach in planning for and responding to severe weather volatility will help safeguard any business’s reputation — and long-term growth potential. That said, a common concern in the retail and hospitality space is how to efficiently maintain operations in the face of a severe weather event.

Planning 236

Planning Location Fulfillment Management 236

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. The 10,800-square-foot location in Southlake joins two large-format stores in Frisco and Grand Prairie, Texas.

Planning 146

Planning Marketing Customer Experience Location 146

Retail TouchPoints

AUGUST 22, 2023

Macy’s will open four of its off-mall, smaller-format stores throughout the late summer and fall. These 30,000- to 50,000-square-foot locations will offer a curated assortment of Macy’s fashion, beauty, luxury fragrances and more, as well as a “Trend Pavilion” housing a continuous flow of trending and seasonal merchandise.

Planning 207

Planning Fashion Location Marketing 207

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview. Since introducing Flybuy, Joann customers wait less than two minutes on average for their orders.

Location 181

Location Planning Store Operations Customer Experience 181

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. For instance, the retailer recently rebuilt a location in Kuopio, Finland to handle online orders from across the country.

Planning 244

Planning Location Shipping Management 244

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash.

Planning 233

Planning Grocer Wholesale Payment Services 233

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 179

Planning Checkout Finance Returns 179

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 260

Employee Engagement Checkout Store Operations Fulfillment 260

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 227

Fulfillment Management Marketing Location 227

Retail TouchPoints

JULY 29, 2020

The Burton name is on 66 stores in 10. The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 258

Planning Wholesale Customer Experience Store Operations 258

Retail TouchPoints

AUGUST 12, 2022

Ace Hardware is on an expansion tear; the retailer just marked the opening of its 105 t h new store this year and said it expects to add at least 60 more by the end of 2022. The new locations join the more than 5,600 stores already in operation across all 50 states and 70 countries. That’s in addition to the more than 2.5

Planning 215

Planning Store Operations Location ATS 215

Retail TouchPoints

SEPTEMBER 15, 2023

The Albertsons Flash service is available at 2,000 locations across banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme and Tom Thumb. Walmart, which already offers pickup and delivery from 4,000 of its stores, has expanded into late-night delivery for orders placed by 9:30 p.m.

Fulfillment 226

Fulfillment Location Planning Store Operations 226

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 295

Store Operations Planning Location Customer Experience 295

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Retail TouchPoints

JANUARY 19, 2023

The company’s warehouse in Florida received an additional citation for struck-by hazards , and three similar investigations are ongoing at locations in Aurora, Colo., Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan. 17, 2022 for exposing workers to ergonomic hazards.

Planning 266

Planning ATS Shipping Location 266

Retail TouchPoints

AUGUST 28, 2023

The retailer noted that eliminating store fulfillment for Nordstrom Rack digital orders was a big reason why banner sales suffered. Nordstrom still has strong faith in the Rack business model; as it has shuttered all Nordstrom and Rack locations in Canada, it has opened or relocated nine Nordstrom Rack locations across the U.S.

Fulfillment 218

Fulfillment Location Planning Store Operations 218

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Adoption of curbside pickup has accelerated throughout the retail world during the pandemic, and Walmart Canada will expand the company’s Pickup offering to have it available at approximately 270 stores by the end of 2020. The equivalent in U.S. dollars is $2.58

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

NOVEMBER 3, 2021

Electronic Shelf Label Growth Buzek predicts an “explosion” in electronic shelf label (ESL) tech, in large part because they make it possible for retailers to perform Amazon -style dynamic pricing in brick-and-mortar stores. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 338

Payment Services Checkout Fulfillment Kiosk 338

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

Location 236

Location Planning Store Operations Fulfillment 236

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 257

Payment Services Fulfillment Location Shipping 257

Retail TouchPoints

NOVEMBER 4, 2020

The rise of store fulfillment and curbside pickup has led to more associates traveling through Walmart’s aisles, which generated new data on inventory problems, according to sources. As recently as January, the retailer had planned to add robots to 650 additional U.S.

Fulfillment 200

Fulfillment Location Planning Store Operations 200

Retail TouchPoints

MAY 29, 2020

Costco reported a successful quarter, while Nordstrom and Abercrombie discussed plans to handle the fallout. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3%

Department Stores 151

Department Stores Operating Expenses Store Operations Apparel 151

Retail TouchPoints

AUGUST 31, 2022

The retailer has begun shuttering 150 lower-producing Bed Bath & Beyond stores and plans to cut its workforce by approximately 20% across the corporate and supply chain divisions. As of May 28, 2022, the retailer operated a total of 955 stores, including 769 Bed Bath & Beyond locations.

Customer Retention 260

Customer Retention Finance Fulfillment Planning 260

Retail TouchPoints

FEBRUARY 26, 2024

Falling Back in Love with the Business He’d Grown Up In Since the acquisition of that first store in 1954, Daniel’s Jewelers has slowly grown through three generations of the Sherwood family, now encompassing 107 locations across six states, from California to Florida.

Loss Prevention 276

Loss Prevention Jewelry Payment Services Accounting 276

Retail TouchPoints

NOVEMBER 7, 2023

WHP Global plans to expand the Express brand to multiple countries in Asia and Latin America through a series of licensing agreements. The company also plans for shop-in-shop experiences in Mexico and Indonesia. late last year. and acquire the Express brand IP under a new joint venture with Express’ parent company.

Accessories 236

Accessories Apparel Brand Management Planning 236

Inside Retail

JUNE 20, 2021

He said an acceleration of Coles Local and Liquorland renewal will see “a new store program focused on high quality, locations, and winning formats”. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible. These CFCs will offer double the range to what we currently offer.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. In-Store Fulfillment is Now Part of the Brand, Not a Convenient Extra. said Scaretta. “ Now consumers look for that.”.

Sporting Goods 290

Sporting Goods Fulfillment Returns Store Layout 290