Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 161

Returns Drop-Shipping Store Operations Shipping 161

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 295

Returns Supply Chain Management Fulfillment Customer Experience 295

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. A Variety of Brands in One Location Create a Better Experience.

Location 307

Location Shopping Fulfillment Grocer 307

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

Returns 328

Returns Merchant Services Department Stores Shipping 328

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 223

Returns Drop-Shipping ATS Shipping 223

Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 265

ATS Returns Consumer Location 265

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. Retailers have options. Reduce cost.

Shipping 244

Shipping Wholesale Fulfillment Consumer 244

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 246

Returns Customer Experience Location Management 246

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 210

Department Stores Returns Jewelry Apparel 210

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers. said Scaretta. “ Now consumers look for that.”.

Sporting Goods 290

Sporting Goods Fulfillment Returns Store Layout 290

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be.

Loss Prevention 270

Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. All 20 EMS stores, located in seven Northeastern states, will participate. “I

Promotions 225

Promotions Returns Location Store Operations 225

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. Although competition in the market will shift, physical store locations will remain a cornerstone of retail operations.

Fulfillment 269

Fulfillment Checkout Store Layout Consumer 269

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Starbucks also is planning to bring reusability to the drive-thru.

Returns 189

Returns Payment Services Point of Sale Location 189

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They wanted to get out and didn’t linger in stores, or walk around aisles or window shop. I think you’re going to have a lot more of that once people return.

Shopping 245

Shopping Outdoor Fulfillment Returns 245

Retail TouchPoints

JULY 7, 2023

Neither financial details of the purchase nor a more specific go-live date for the brand’s return were disclosed. Capital , had struggled with an expensive operating model that included nearly 500 brick-and-mortar locations in the U.S. Jenny Craig had filed for Chapter 7 bankruptcy protection in May 2023.

Returns 242

Returns Consumer Location Planning 242

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

Department Stores 151

Department Stores Operating Expenses Store Operations Apparel 151

Retail TouchPoints

MARCH 7, 2024

Accomplishing this feat requires more than the familiar mantra of right product, right price, right location and right time: it requires an emotional connection via storytelling, nostalgia and a sense of brand history , according to Ryan Harmon, President and Chief Creative Officer of Zeitgeist Design & Production.

Outdoor 263

Outdoor Fulfillment Shopping Marketing 263

Retail TouchPoints

AUGUST 31, 2022

The retailer has begun shuttering 150 lower-producing Bed Bath & Beyond stores and plans to cut its workforce by approximately 20% across the corporate and supply chain divisions. As of May 28, 2022, the retailer operated a total of 955 stores, including 769 Bed Bath & Beyond locations.

Customer Retention 260

Customer Retention Finance Fulfillment Planning 260

Retail TouchPoints

FEBRUARY 21, 2023

The petroleum retailer wants to complement its more than 8,000 off-highway locations to offer a seamless experience to transportation fleets. and grow earnings with attractive returns,” said Bernard Looney, CEO of BP in a statement. This deal will grow our convenience and mobility footprint across the U.S.

Returns 235

Returns Location Planning Store Operations 235

Retail TouchPoints

DECEMBER 14, 2020

Boehme expects delivery and fulfillment to remain the major constraints throughout the winter, and he warned that smaller retailers lacking the clout of their larger peers will have a more difficult time staying fully stocked. “You This same interplay of data will be vital to fulfillment. Now the key challenge is capacity.

Shopping 297

Shopping Merchant Services Fulfillment Returns 297

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 179

Planning Checkout Finance Returns 179

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Brands that typically take the large-format route are adopting smaller footprints in residential neighborhoods.

Consumer 248

Consumer ATS Location Apparel 248

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

Fast Fashion 233

Fast Fashion Fashion Apparel Returns 233

Retail TouchPoints

OCTOBER 6, 2022

Amazon’s operations employees are paid, on average, approximately $19 per hour based on position and location. The company also is offering a signing bonus of $1,000 to $3,000 at select locations, and has touted the fact that these seasonal roles are often “the start of a long-term career inside or outside the company.”.

Promotions 259

Promotions Shipping Planning Location 259

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 181

Payment Services Fulfillment Location Checkout 181

Retail TouchPoints

SEPTEMBER 12, 2022

Obviously, it makes for a better customer experience but we also believe that it helps reduce returns, because it eliminates the frustration that people feel when they have to put together a piece of furniture on their own.”. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

Shopping 243

Shopping Customer Experience Shipping Consumer 243

Retail TouchPoints

NOVEMBER 20, 2023

Once they purchase True Classic, more often than not, the customer returns with a repeat purchase and also buys into other categories. It builds a lot of credibility and awareness [and allows customers] to talk to a human, touch and feel the products and have a place to return them.

Apparel 185

Apparel Marketing Returns Advertising 185

Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. We’re even seeing some malls turn into fulfillment centers. Stores and malls will have to morph to what the community requires. It really depends on the local community and what it needs.

Fulfillment 175

Fulfillment Consumer Returns Shipping 175

Retail TouchPoints

NOVEMBER 11, 2021

Reimagining and reconfiguring the physical store. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 16 from 12:45 to 1:15 p.m. 17 from 1:20 to 2:10 p.m.

Merchant Services 294

Merchant Services Payment Services Consumer Beauty and Health 294

Retail TouchPoints

AUGUST 23, 2023

Retailers need to make sure their in-store and online spaces can meet those demands. With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience.

Drop-Shipping 195

Drop-Shipping Visual Merchandising Consumer Apparel 195

Retail TouchPoints

JUNE 17, 2020

Apple is leveraging learnings from reopening its stores in China and Italy, among other countries heavily hit by COVID-19 shutdowns, as it returns more than 70 U.S. locations to operation this week., The World Trade Center location is an exception because the mall it is located within has not yet reopened to the public.

Location 147

Location Returns Store Operations Customer Experience 147

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver. Location, location.

Checkout 293

Checkout Location Shopping Consumer 293

Retail TouchPoints

OCTOBER 23, 2020

Now, dozens of others have followed suit, making the leap from entirely digital to opening brick-and-mortar locations. They expect convenience and the ability to fulfill their shopping needs immediately. A worst-case scenario for retailers occurs when shoppers leave their stores disappointed or frustrated because they may not return.

Shopping 208

Shopping Returns Location Consumer 208

Retail TouchPoints

OCTOBER 22, 2020

This is our first owned logistics facility located outside the state of Florida. operates more than 540 stores in 17 states under the Bealls, Bealls Outlet , Burkes Outlet, Home Centric and Bunulu banners, as well as online at beallsflorida.com and burkesoutlet.com. With our Burkes Outlet chain expanding throughout the U.S.,

Returns 191

Returns Location Store Operations ATS 191

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41