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3 Predictions for the Future of Omnichannel 

Retail TouchPoints

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

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Digital Is Turning Retail Into An On-Demand Model

Retail TouchPoints

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

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It’s not e-commerce anymore – it’s just commerce

Inside Retail

Brands have started to scale their size and appeal impressively by leveraging e-commerce to reach beyond their niche appeal to broader and more diverse customer groups. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

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Turn Innovation into Action: Top 10 Takeaways You’ll Get From #RIC21

Retail TouchPoints

Reimagining and reconfiguring the physical store. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 16 from 12:45 to 1:15 p.m. 17 from 1:20 to 2:10 p.m.

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Accenture Study: ‘Infrequent’ Ecommerce Shoppers Boosted Online Purchases 343% due to COVID

Retail TouchPoints

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. We’re even seeing some malls turn into fulfillment centers. Stores and malls will have to morph to what the community requires. It really depends on the local community and what it needs.

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Pop-Ups Allow Luxury Brands to Get Just a Bit Funky

Retail TouchPoints

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

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Exclusive CEO Q&A: How LUXIE Is Pivoting To Win Older Shoppers

Retail TouchPoints

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We work with the Second Harvest Food Bank in the San Jose area where we are located. RTP: What are the greatest challenges of being both a DTC brand and one that’s sold in stores? and Singapore.

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