Tue.Nov 30, 2021

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Harrods opens first beauty emporium in Scotland

Retail Focus

Harrods has launched its first stand-alone H beauty destination in Scotland, in the heart of Edinburgh. Following two successful H Beauty store openings across England, the latest H beauty, will be located at St James Quarter, in the heart of Edinburgh’s shopping district. The store is an experiential playground where both beauty novices and experts can discover the industry’s most innovative brands in addition to finding their long-standing favourites. © Sandy Young Photography Sandy Young/scot

Boutique 318
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eBay Buys Sneaker Authentication Business from Sneaker Con Digital

Retail TouchPoints

eBay will acquire Sneaker Con Digital ’s authentication business to enhance the marketplace’s Authenticity Guarantee. More than 1.9 million pairs of sneakers are available on eBay any given day, making the category an important one for the retailer. “eBay has always been a vibrant community of enthusiasts, with deeply knowledgeable buyers, sellers and employees,” said Jordan Sweetnam, SVP and General Manager of eBay North America in a statement.

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Holiday marketing in-store for FMCG brands

Tokinomo

Tis the season to be jolly! Also, it’s that time of year when customers are buying a lot more and spending more time in-store than ever. Retailers and brands need to be prepared for holiday shopping because it’s an opportunity that only strikes once a year.

Marketing 246
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Sainsbury’s Deploys Amazon Just Walk Out Technology in London C-Store

Retail TouchPoints

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with.

Checkout 297
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AI In The Aisles: The Executive's Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Amazon expects to become largest U.S. parcel delivery service very soon

Retail Wire

Dave Clark, CEO of Amazon.com’s consumer business, said the company expects to be the largest carrier of parcels by the end of this year or early in 2022. Mr. Clark said Amazon has been building its supply chain infrastructure for over two decades to get to this point.

Consumer 245
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Inditex Appoints Founders’ Daughter as Chair, Names New CEO

Retail TouchPoints

Marta Ortega Pérez has been named Chairwoman of Inditex Group — parent company of Zara , Pull&Bear and Massimo Dutti — and Óscar García Maceiras will replace Carlos Crespo as CEO, completing a “generational handover process” at the fashion conglomerate that began in 2011. Pérez, the daughter of Inditex founders Amancio Ortega and Rosalía Mera, has worked in different areas of the group for the last 15 years, in particular strengthening Zara’s brand image and fashion proposition, an are

Fashion 296

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Inside ThirdLove’s Expansion and Rebrand

Retail TouchPoints

ThirdLove has forever changed the way women shop for bras. Its online fit tool has revolutionized the entire experience and has also helped empower women to find the best fit, every time. While this brand promise has helped ThirdLove become a DTC darling, it is in the midst of an expansion that includes loungewear and activewear. During this Experience Insiders segment, ThirdLove CEO Heidi Zak gives us the scoop on this expansion and how it timed perfectly with the company’s rebrand. .

Shopping 275
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An Open Security Ecosystem with Shared Signals is the Future of Zero Trust

Cisco Retail

Zero Trust : as the name implies, is the strategy by which organizations trust nothing implicitly and verify everything continuously. This industry north star is driving different architectures, frameworks, and solutions to reduce an organization’s risk and improve their security posture. Beyond the need to enforce strong authentication and authorization to establish trust of an endpoint, how can we verify continuously?

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Marketers Must Adapt to Find More Authentic Ways to Engage With Customers

Retail TouchPoints

Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible.

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“Who Said That?” A Technical Intro to Speaker Diarization

Cisco Retail

Voice Fingerprints in Webex. Speaker Diarization answers the question, “Who spoke when?” Currently, speakers in a meeting are identified through channel endpoints whether through PSTN or VOIP. When speakers in the same meeting are speaking from the same room/device, they are identified as one speaker in the meeting transcript. Because Webex Meetings recordings are provided with transcriptions, being able to answer “Who spoke when?

ATS 145
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Reports: Peloton, Lululemon Duke it Out Over Exercise Apparel

Retail TouchPoints

Apparel brand Lululemon has filed a patent lawsuit against Peloton in an escalating legal battle over the exercise bike brand’s new eponymous line of fitness apparel, multiple sources report. Lululemon’s lawsuit, filed in a California district court Nov. 29, comes just five days after Peloton filed its own preemptive lawsuit in a Manhattan district court on Nov. 24.

Apparel 147
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Enabling Workers in the Mine

Cisco Retail

The mine worker is critical to successful mine operations. This may seem obvious, but in an industry that is focused on moving toward automation and remote operations, this essential worker is not always featured prominently in future scenarios. Today’s mining environment is still very hands-on, with clipboards, manual valves, and unconnected systems.

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NSW ‘to hit the underground’ to catch wayward liquor-delivery services

Inside Retail

Online liquor retailers in NSW have been warned they face undercover investigations to test they are complying with reforms introduced in July designed to make it harder to sell alcohol to minors and problem drinkers. Liquor & Gaming NSW director of compliance Dimitri Argeres revealed a two-phase compliance operation commencing this month to “scrutinise the laws in action” starting with an audit of mandatory training, data records and supplier websites, and checks on self-exclusion options a

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Zero Trust framework improves workforce security and productivity, while cutting support costs

Cisco Retail

In collaboration with Joel Barbier and Vishal Gupta. Like most companies, Cisco is committed to continually improving security while simultaneously simplifying the user experience. We’ve learned some important lessons along the way. There are multiple points where user ID and password credentials can be potentially compromised. For example, employees sometimes chose to ignore best practices by utilizing easy-to-remember passwords such as “123456.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Collins Foods reports 8 per cent revenue lift powered by Europe rebound

Inside Retail

ASX-listed fast food operator Collins Foods has reported strong growth in its European operations while its Asia business struggled with Covid-19 restrictions. The company reported an 8.5 per cent revenue increase to $534.2 million in the first half of FY22, with KFC Australia delivering record revenue of $433.7 million, up 4.4 per cent, despite the challenges of cycling record in-store sales growth from last year.

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Promotional products retailer 4imprint says British employees are ‘Merch-Fans’

Retail Focus

New research reveals almost three quarters of workers in Britain love to receive corporate gifts, claiming that it makes them feel valued and appreciated. . A nationwide study of more 1,500 employees, commissioned by leading promotional products company 4imprint.co.uk , explored what it is that British workers enjoy most about their job. . Findings show that despite the salary, the feeling of being part of a team is important to more than half (51%) of those polled. .

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Cyber Week spending stays flat on record-setting 2020: CBA

Inside Retail

Australian consumers spent more than $8 billion across the Cyber Week shopping event, according to a NAB analysis. NAB found that the big winners were technology retailers, which saw sales jump 168 per cent compared to the same period during pre-pandemic 2019, and footwear brands, which saw sales jump 92 per cent. Compared to 2020 , however, the event was fairly flat.

Consumer 130
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FTC asks big retailers for supply chain data

Retail Wire

The Federal Trade Commission has requested that Amazon.com, Associated Wholesale Grocers, C&S Wholesale Grocers, Kraft Heinz, Kroger, McLane Co., Procter & Gamble, Tyson Foods and Walmart turn over data related to supply chain activities. The agency is investigating whether anticompetitive behaviors have taken place as a result of supply chain disruptions precipitated by the pandemic.

Grocer 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Byron Bay streetwear brand Afends unveils new concept store in Melbourne

Inside Retail

Byron Bay streetwear brand Afends is opening a new concept store in Melbourne’s QV shopping centre this week. It marks the brand’s fifth bricks-and-mortar location in Australia and the start of a bigger push into physical retail in the months ahead. A new store in one of Sydney’s most premium shopping districts is set to open next April, with another location in Australia to open by the end of June.

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Smaller discounts gave consumers reasons to pass on Cyber Monday deals

Retail Wire

Year-over-year sales on Cyber Monday fell for the first time ever with revenues coming in at $10.7 billion, down 1.4 percent from 2020, according to Adobe Analytics. Sales were also softer over the Thanksgiving weekend. “With early deals in October, consumers were not waiting around for discounts on big shopping days like Cyber Monday and Black Friday,” said Taylor Schreiner, director at Adobe Digital Insights.

Consumer 130
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Mindful consumption: The next consumer trend you should know

Inside Retail

The pandemic has unleashed some cracking purchasing behaviours. At the start of lockdown, panic buying cleared every supermarket of bog roll and baked beans. Then, as we began to emerge from our caves, it was all about “revenge” spending as pent up purchasing converted at the cash register. And now, if consultancy firm KPMG is to be believed, up next is mindful consumption.

Consumer 130
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Hula Hoops unveils refreshed packaging

Talking Retail

KP Snacks has refreshed its packaging to mark its £150m sales milestone earlier this year. The new packs will be available from December and feature “vibrant colours, sharp graphics and bold patterns”. John McDougall, brand manager at KP Snacks, said: “Hula Hoops is an iconic brand and continues to be a dominant player in the crisps, This story continues at Hula Hoops unveils refreshed packaging.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Cyber Monday sales edge down to $10.7B as consumers make a dent in their holiday shopping

Retail Dive

Online sales fell 1.4% year over year, but the red-letter event was still the biggest shopping day of the year so far, Adobe said.

Shopping 126
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Post Office aims to raise £250,000 backing charity that runs food banks

Talking Retail

The Post Office is donating a penny for every cash withdrawal made over the counter to a charity that helps impoverished families. The Trussell Trust, which provides food bank provisions and financial guidance to help families reduce costs, will be the beneficiary of the new scheme. The Post Office hopes to raise £250,000 over the. This story continues at Post Office aims to raise £250,000 backing charity that runs food banks.

ATS 119
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Schick maker acquires Billie for $310M

Retail Dive

The deal comes less than a year after P&G's proposed acquisition of the DTC razor brand fell apart after FTC action.

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Why the world needs us to give on GivingTuesday … and every day

Cisco Retail

GivingTuesday was created in 2012 as a day that encourages people to do good. Coming after “Black Friday” and “Cyber Monday,” staples of the year-end holiday shopping season, GivingTuesday is intended to encourage a different kind of giving – through donations, volunteering, or advocacy. There has never been a better time to embrace the philosophy of GivingTuesday.

Returns 105
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Hydro Flask owner to acquire backpack brand Osprey for $414M

Retail Dive

Helen of Troy CEO Julien Mininberg called the two a "compelling combination" for the outdoors consumer.

Outdoor 124
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Get us our papers on time, say newsagents

Talking Retail

Publishers failed dismally to get their newspapers out on time in last weekend’s bad weather, says the NFRN. The NFRN says that publishers and wholesalers should re-assess their contingency plans after newsagents up and down the country suffered late deliveries on Saturday (27 November). The organisation reported that its contact centre was inundated with complaints.

Wholesale 105
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Lululemon trades lawsuits with Peloton as design dispute deepens

Retail Dive

The athleisure apparel brand accused the cycle maker of selling "knock-offs" after Peloton launched its own apparel line.

Apparel 124
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Cyber Monday Sales Flat Against 2020

VMS

Though online sales were most likely down on Cyber Monday this year thanks to supply chain challenges, data shows that overall U.S. consumer confidence is strong, reports U.S. News and World Report. “Online sales on big shopping days like Thanksgiving and Black Friday are decreasing for the first time in history, and it is beginning to smooth out the shape of the overall season,” said Taylor Schreiner, Director, Adobe Digital Insights.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.