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The ways consumers discover products and develop loyalty to a brand has changed dramatically. A customer may see an ad for sunglasses served to them on social media, hear about it from a friend and do their own research on them, before actually adding them to their digital cart. Advertisers need to rethink the entire marketing funnel. They need to find new pathways of making initial and lasting connections with audiences by rewriting the aspects of what makes a positive shopping experience.
David Jones has named Erica Berchtold as chief commercial officer, a new role created for the former CEO of collapsed multibrand retail group Mosaic Brands. According to a statement from David Jones, Berchtold will begin the job early next month and will be responsible for bringing the merchandise and supply chain teams together to make significant strides under the Vision 2025+ strategy.
Lowes has followed its March 2025 introduction of the Mylow customer-facing AI-powered app with one for associates, built on the same foundation, which it has launched to all 1,700+ stores in the home improvement chain. This at-scale deployment of the Mylow Companion will give store associates access to generative AI to help them assist customers with more confidence.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Australian independent leather goods brand Maison de Sabre has called out fashion retailer Sportsgirl for the release of bag charms that were nearly identical to the brands signature Sabremoji Fruit Charms. The charms included shapes such as oranges, apples, and strawberries and were sold globally. For a well-resourced, national chain to shortcut that by reproducing what an independent brand has built from the ground up its not just disappointing, its damaging to the future of Australian design
1-800-Flowers.com , which already uses the Uber Direct white-label delivery service for merchants, will now appear directly on the Uber Eats app just in time for Mothers Day. The service, available in select markets, allows customers to browse offerings from more than 300 participating local florist partners for on-demand and scheduled deliveries. By summer 2025, both brands expect that more than 500 locations will be live on the app.
City Chic has reported sales growth in ANZ during the first 18 weeks of the second fiscal half, but its US numbers are dropping amid volatile sentiment resulting from recent tariff announcements. The companys total sales for the 18 weeks ended May 4 grew 8 per cent, with the Australia and New Zealand markets up 17 per cent and the US down 13 per cent.
City Chic has reported sales growth in ANZ during the first 18 weeks of the second fiscal half, but its US numbers are dropping amid volatile sentiment resulting from recent tariff announcements. The companys total sales for the 18 weeks ended May 4 grew 8 per cent, with the Australia and New Zealand markets up 17 per cent and the US down 13 per cent.
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Urban Revivo, often referred to as “the Zara of Asia, has opened its flagship UK store on Neal Street in Covent Garden. Flanked by edgy concept boutiques and heritage brands, the 515sqm space is more than a retail venture. It’s a strategic toehold in the heart of Europe’s fiercely competitive fashion ecosystem and a litmus test for the brands global ambitions.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
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Mandatory regulations for furniture suppliers and safety warnings for consumers have been drafted by the Australian Competition and Consumer Commission in a move to reduce accidents and injuries caused by toppling furniture. The new requirements include attaching permanent warning labels, information on anchoring products in manuals and assembly instructions, and providing warnings to consumers in furniture stores and online.
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Aloha Collection co-founders Heather Aiu and Rachael Leinaala Soares are hard at work spreading the spirit of ‘aloha’ to the rest of the world through their rapidly expanding accessories and lifestyle brand. Here, the co-founders discuss their decision to invest in infrastructure and fast-track growth through bricks-and-mortar and wholesale retail partnerships, and they share how they are giving back to Hawaii-based conservation organisations.
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Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
In todays fast-moving ecommerce landscape, marketplace growth has unlocked new revenue opportunities for retailers and brands alike. But it has also introduced new challenges for the teams tasked with protecting brand value and pricing consistency. With more sellers and platforms entering the picture every day, enforcing a Minimum Advertised Price (MAP) policy has become not only more difficult, but more important than ever.
As economic pressures shift consumer behaviour and interest in sustainable shopping surges, Ebay Australia is cementing its place as a driving force behind Australia’s booming collectables and re-commerce scene. Under the leadership of managing director Sarah Sternau since 2023, the e-commerce marketplace is adapting to changing buyer trends while supporting a growing community of collectors, hobbyists, and digital entrepreneurs.
A former PayPal exec is stepping into the role. Meanwhile, the company is bringing together its product and marketing teams and consolidating engineering.
On April 17, Takashimaya, Japans upscale department store company, released the results for its fiscal year ending February 28. Along with those, it evaluated progress against its own medium-term goals and provided forecasts for investors. The news was OK, but in the rearview mirror, some segments of the business were clearly coming off the boil and becoming a concern for investors.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
After founding RY in 2005 and selling it to The Hut Group in 2017, James Patten and Brad Carr have bought the online beauty retailer back in a surprising reacquisition. Patten was sailing around Europe with his family on his yacht when he woke up one morning to a string of texts from industry contacts asking, Have you heard the news that The Hut Group is pulling out of Australia?
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Unprecedented price volatility in the global coffee market is putting small-scale Fairtrade coffee farmers under significant pressure, despite prices reaching all-time highs, one of the UK and Irelands largest coffee suppliers has warned.
White Stuff chief executive Jo Jenkins is stepping down after seven years in the role, following the fashion retailers acquisition by TFG London last October. Jenkins, who joined the business in 2018 from M&S, where she was director of clothing and beauty, is leaving to pursue new opportunities. She previously held senior roles at Next as womenswear product director.
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