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JB Hi-Fi is broadening its product categories as it agrees to acquire a controlling interest in E&S Trading Co, which offers kitchen, laundry, and bathroom products. The consumer electronics retailer agreed to an initial acquisition of 75 per cent of E&S for cash consideration of $47.8 million on a cash-free,debt-free basis. JB Hi-Fi has the option to buy the remaining 25 per cent in September 2029. “E&S has a highly complementary premium product offering, which will appeal to
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The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
As Officeworks marks its 30th year of operation, managing director Sarah Hunter has reconfirmed the stationery retailer’s commitment to investing in a strong workplace culture that champions staff as its greatest asset and making meaningful connections with the local communities in which it operates. “Our team is our greatest asset, and we wouldn’t be where we are today without the collective passion, dedication and talent of our 9000-plus team members across the country,” Hunter told Insi
Xiaohongshu, or ‘Little Red Book’, is commonly referred to as the Chinese version of Instagram due to its visually driven, user-generated content. The app, which combines social media and e-commerce, has long been a significant source of inspiration for brands looking to reach and engage with customers in China. However, many retailers may not fully realise or harness its potential.
Xiaohongshu, or ‘Little Red Book’, is commonly referred to as the Chinese version of Instagram due to its visually driven, user-generated content. The app, which combines social media and e-commerce, has long been a significant source of inspiration for brands looking to reach and engage with customers in China. However, many retailers may not fully realise or harness its potential.
This month, Japanese resale-retailer Mercari announced several online and in-store developments to enhance its omnichannel presence in the US. Several years after the company’s first experimentation with a physical location – its first pop-up shop in San Francisco in late 2021 – Mercari opened its first permanent bricks-and-mortar location on Melrose Avenue in Los Angeles, California.
Carpetright’s sister firm The Floor Room has collapsed into administration and is being wound down, with 201 jobs set to be lost. Administrators at PwC were appointed on Friday and closed the business’ 34 John Lewis concessions, one stand-alone London store, and online operation “with immediate effect”, making the majority of employees redundant.
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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Rethinking Customer Interactions to Boost Customer Experience by Harvard Business Review (Harvard Business Review) Simply put, customer experience (CX) has the power to make or break business success.
The former owner of Wilko does not expect to plug the discount retailer’s estimated £70.2m pension black hole following its collapse. Amalgamated Holdings Wilkinson Limited (AHWL), which is owned by the founding family, said in new documents that its directors, including the retailer’s former chair Lisa Wilkinson, “do not believe there is a liability for AHWL in respect to any [pension] deficit arising” after taking legal advice, The Financial Times reported.
Achieving success in the current competitive retail environment requires seamless brand integration. From first visual displays to the point of sale, brands need to guarantee consistent representation at every customer touchpoint. Through this integration, customers are given a consistent and memorable brand experience, which increases their trust & loyalty.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Effective merchandising plays a vital role in retail businesses, directly influencing sales and customer satisfaction. This process involves presenting products strategically to encourage purchases, encompassing aspects such as product placement, display design, pricing strategies, and promotional activities. When implemented successfully, effective merchandising can lead to increased sales, enhanced brand perception, and an improved shopping experience for customers.
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