Inside Retail

SEPTEMBER 27, 2023

Google has announced that Google Optimize and Optimize 360, its five-year-old products used to test and improve user experiences, are no longer available after September 30. In its place, Google is improving its integration with the following alternative A/B testing providers: Optimizely, AB Tasty, and VWO. If you’ve run experiments on Google Optimize, it is recommended to download your historical data before the sunset date since it will no longer be accessible after this month.

Checkout 264

Checkout Marketing ATS 264

Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried. The results of Infillion’s new research into the modern customer journey , shared exclusively with Retail TouchPoints , illuminate some of the most dramatic shifts in how consu

Consumer 297

Consumer Comparison Shopping Shopping Marketing 297

Inside Retail

SEPTEMBER 27, 2023

The Queensland, SA and WA governments have been urged by the Australian Retailers Association (ARA) to deregulate trading hours for physical stores – in a consistent policy. The ARA said the deregulation is to create a more flexible, safer, competitive and customer-friendly retail environment, as retailers try to address declining discretionary spending during the holiday period.

Consumer 290

Consumer Shopping ATS 290

Retail TouchPoints

SEPTEMBER 27, 2023

Target will close nine stores in four cities on Oct. 21, 2023, saying theft and organized retail crime are threatening the safety of its customers and associates and “contributing to unsustainable business performance,” according to a company statement. Target noted that it has made multiple efforts to secure these location, including adding more security team members, using third-party guard services and implementing theft-deterrent tools across its business.

Sporting Goods 263

Sporting Goods Store Operations Location Accounting 263

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

SEPTEMBER 27, 2023

Australian retail sales were up only 1.5 per cent year over year to $35.4 billion in August, according to data from the Australian Bureau of Statistics. The growth was largely driven by sales from the cafes, restaurants, and takeaway industry, which rose 8 per cent, followed by food with a 3.5 per cent increase. Clothing, footwear and accessories rebounded from a decline in July, up 1.4 per cent in August.

Department Stores 264

Department Stores Accessories Consumer 264

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify has taken a stake in the B2B retail marketplace Faire and is establishing Faire as the recommended wholesale marketplace for its millions of global merchants through a deeper integration between the two platforms. The size of Shopify’s stake in Faire was not disclosed. Shopify is aiming to expand its B2B offerings as wholesale businesses follow the lead of their B2C counterparts in moving online.

Wholesale 271

Wholesale Merchant Services Point of Sale Shopping 271

Retail TouchPoints

SEPTEMBER 27, 2023

Ralph Lauren has opened its first store in Canada, part of a broader expansion strategy that will include additional brick-and-mortar locations in the country and a dedicated digital commerce operation. The store, in Toronto’s Yorkdale Shopping Centre, adds to the brand’s existing wholesale and outlet presence in the region: the company has 12 Ralph Lauren outlet stores in Canada and a wholesale presence at retailers including Hudson’s Bay, Sporting Life and Harry Rosen.

Wholesale 244

Wholesale Consumer Location Shopping 244

Inside Retail

SEPTEMBER 27, 2023

Premier Investments achieved record sales for the full financial year as its businesses recovered from the impacts of the Covid-19 pandemic. The company booked retail sales of $1.64 billion in FY23, up 9.7 per cent from the previous year. Earnings before interest and tax rose 1.5 per cent to $357.9 million. Premier Investments said that its Peter Alexander brand witnessed an 11.8 per cent sales increase to $478.9 million, inclusive of a record sales in the week before Christmas and ahead of Moth

Net Profit 262

Net Profit Apparel Wholesale Returns 262

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Retailers at Simon Properties will now be able to leverage Dropit’s full suite of solutions, including: Store fulfillment capabilities , which will convert tenant stores into last-mile distribution centers; Reverse logistics to simplify return management by improving routes based on location and return time; Inventory visibility based on real-time, unified data tha

Returns 238

Returns Merchant Services Fulfillment Inventory Management 238

Inside Retail

SEPTEMBER 27, 2023

Lego has scrapped its plans to make its bricks from recycled bottles after discovering the method does not reduce emissions and, when adopted at scale, would leave a higher carbon footprint. The company makes most of its colourful toy bricks from ABS (acrylonitrile butadiene styrene), a virgin plastic from crude oil. In 2021, the Danish toymaker began its transition to using rPET (recycled polyethylene terephthalate) as part of its initiative to use greener materials for its bricks.

Planning 261

Planning Accessories ATS 261

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

SEPTEMBER 27, 2023

Dozens have been arrested in Philadelphia after mobs of young people ransacked upscale retail stores in an hours-long crime spree. The incident, which police say was unrelated to protests, resulted in the arrest of 49 adults and three juveniles. This looting followed a judge’s decision to dismiss charges against a former police officer involved in.

213

213

Inside Retail

SEPTEMBER 27, 2023

When you think of party supply stores, high-tech isn’t the first thing that typically comes to mind. However, The Party People appears to be challenging this perception with its upcoming pilot project. The retailer, which last year acquired Mega Party Warehouse , is set to launch its augmented reality (AR) mirror next month, ahead of Halloween. Supported by sponsors including Uber, Lendlease, Starshipit, Stockinstore and Shopexp, the technology enables customers to virtually try on products and

Dead-Stock 259

Dead-Stock Checkout Fulfillment Shopping 259

Retail Wire

SEPTEMBER 27, 2023

The U.S. government has filed a lawsuit against eBay, alleging that the online platform violated environmental laws, including the Clean Air Act, by permitting the sale of harmful products. The complaint states that eBay allowed the sale of over 343,000 aftermarket “defeat” devices that bypass vehicle emissions controls. Additionally, eBay is accused of enabling the.

211

211

Inside Retail

SEPTEMBER 27, 2023

Sports apparel and equipment retailer Rebel will open a flagship store at Vicinity Centre’s Emporium Melbourne in November. The 3600 sqm store will have a rooftop NBA-sized half-court, a dedicated yoga and Nike zone, and a fit studio for female customers. The store will feature Rebel’s Ell&Voo label and several brands such as Nike, Adidas, Under Armour, Asics, Lorna Jane, PE Nation and The North Face. “Rebel Emporium is set to be our flagship retail store not only in Victor

Sporting Goods 246

Sporting Goods ATS Apparel Management 246

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

SEPTEMBER 27, 2023

Starbucks CEO Laxman Narasimhan took on shifts as a barista in preparation for his new role, encountering rookie blunders like a bursting egg bite and burning his hand on a hot sandwich. His experiences highlighted areas for operational improvements, including simplifying cup and lid combinations and ensuring breakfast sandwich availability. While Starbucks employees are in.

189

189

Retail Focus

SEPTEMBER 27, 2023

International real estate business Pembroke is delighted to announce it has completed a 794 sqm retail space (964 sqm incl. storage space) letting on a 10-year term to global luxury fashion brand Gucci at Maximilianhöfe in the heart of Munich city centre. Gucci’s new home at Maximilianhöfe – which opened on 15 th September – is situated across two floors and carries a wide selection of the brand’s iconic product range which comprises men’s and women’s ready-to-wear, handbags, luggage, small lea

Boutique 147

Boutique ATS Fashion Location 147

Inside Retail

SEPTEMBER 27, 2023

Legal experts and analysts alike have roundly criticised the Federal Trade Commission’s lawsuit accusing Amazon of abusing its market power to stifle competition. “Amazon is large. Amazon plays a big role in retail. Amazon has a fair degree of economic power. But none of these things make it a monopoly,” said GlobalData MD Neil Saunders. Describing the lawsuit as “very questionable” Saunders said it was “based on chasing optics rather than trying to improve the lot of consumers and sellers.

Merchant Services 130

Merchant Services Accounting Marketing Consumer 130

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

SEPTEMBER 27, 2023

Australia’s grocery duopoly have found themselves in hot water over failures to share nutritional information and allergy warnings, on products sold online. According to a new study from University of New South Wales based on a study of more than 22,000 products across Woolworths’ and Coles’ online stores, most products were missing a crucial piece of information on online pages.

Supermarket 130

Supermarket Accounting Consumer Shopping 130

Retail Wire

SEPTEMBER 27, 2023

Levi’s CEO, Charles Bergh, revealed his tough approach to restructuring the company, stating that he fired more than half of his executives within his first 18 months in the role to drive cultural change. However, Bergh admitted that he sometimes regretted not removing ill-fitting staff sooner. Under Bergh’s leadership, Levi’s saw significant growth, with an.

113

113

Inside Retail

SEPTEMBER 27, 2023

Just Group’s stationery and office supplies business Smiggle has signed an agreement with an existing wholesale partner to open 60 freestanding stores in the Middle East over the next decade. The stores will be opened in the UAE, Qatar, Kuwait, Oman, and Bahrain. Premier Investments, owner of the Just Group, said the partner intends to roll out three Smiggle stores in the UAE and four in Qatar before Christmas.

Wholesale 130

Wholesale Planning ATS 130

Retail Wire

SEPTEMBER 27, 2023

Costco shoppers are showing restraint in purchasing high-value items despite a drop in inflation, with the average transaction value down by 4.5% year-over-year in the U.S. This decline is attributed to reduced sales of big-ticket non-food discretionary products like home furnishings, jewelry, and hardware, according to CFO Richard Galanti. Online sales of major big-ticket items.

Jewelry 113

Jewelry Home Furnishings 113

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

SEPTEMBER 27, 2023

In the heart of Hong Kong, where the bustling finance world meets the city’s rich tapestry of artistic expression, Lululemon’s flagship store at IFC mall stands as a testament to the brand’s evolution since it opened its doors in 2015. After undergoing a transformation this year, the store is not only home to high-quality athletic wear but also an enriched ambiance that reflects the brand’s core values and the vibrant spirit of Hong Kong.

Planning 130

Planning Finance Apparel Marketing 130

Retail Wire

SEPTEMBER 27, 2023

E-commerce giant Shopify is making an investment in the wholesale platform, Faire, in a global partnership that will see Faire integrating Shopify technology for its clientele. Faire, valued at $12.59 billion, will be endorsed as the recommended wholesale marketplace for Shopify merchants, although financial details of the deal remain undisclosed. This collaboration aims to facilitate.

Wholesale 113

Wholesale Clienteling ATS 113

Inside Retail

SEPTEMBER 27, 2023

As the resale market continues to grow, leading fashion and sneaker reseller StockX is taking steps to improve the process of buying and selling authenticated, pre-owned products online. Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

Shipping 130

Shipping Drop-Shipping Fashion Accessories 130

Retail Gazette

SEPTEMBER 27, 2023

Poundland will open its first set of stores inside former Wilko outlets this weekend, just days after they stopped trading. The discount chain will unveil 10 newly converted shops in Stafford, Nelson, Barking, Stockport, Eccles, Leigh, Southport, Maidenhead, Jarrow and Scunthorpe on Saturday. It comes after the retailer agreed to take on 71 of Wilko’s store leases from administrators PwC earlier this month.

Shopping 125

Shopping Location ATS 125

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

SEPTEMBER 27, 2023

ThredUp, an online clothing consignment company, successfully transitioned its 300 salaried employees to a four-day workweek in 2021 by making strategic changes. They reduced meetings by 20% and designated Tuesdays as “maker days” for focused work. Additionally, they encouraged phone discussions for email threads that went through three rounds without resolution.

100

100

Retail Dive

SEPTEMBER 27, 2023

Stores in major cities like San Francisco, New York and Seattle are slated to shutter as a result of “unsustainable business performance.

131

131

Retail Wire

SEPTEMBER 27, 2023

After owning outdoor retailer Moosejaw for about seven months, Dick’s Sporting Goods has decided to shut down 11 out of 14 Moosejaw stores as part of consolidating the brand under Public Lands. This move aims to enhance efficiency and integrate best practices across their outdoor business while still operating the Moosejaw website. Dick’s Sporting Goods.

Sporting Goods 100

Sporting Goods Outdoor 100

Retail Gazette

SEPTEMBER 27, 2023

UK households are set to be £3bn worse off this Christmas compared with last year as the cost-of-living crisis continues to hang over households. The research, conducted by Retail Economics and Auctane, showed that to cope with the high inflation, savvy shoppers will start Christmas shopping earlier, using online marketplaces to stretch their budgets and cut back their overall spending. 40% of UK consumers surveyed plan to start their Christmas shopping before October while 15% of those expectin

Accounting 112

Accounting Consumer Planning Shopping 112

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience