Remove Customer Experience Remove Shopping Remove Shrinkage
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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

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Smart supply chains tackle labour, inventory and fulfilment challenges

Inside Retail

This can lead to inconsistencies in fulfilment and customer experience. When the truck arrives, stock is already sorted and ready to be moved directly onto the shop floor. This reduces returns, builds customer trust, and improves forecasting. This significantly reduces sorting, handling and preparation time in-store.

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Rethinking Pricing: How Dynamic Markdowns can Combat Food Insecurity

Retail TouchPoints

When shopping for essential goods, consumers expect price stability; sudden price changes can feel unpredictable and exploitative. Unlike surge pricing or dynamic pricing, dynamic markdowns ensure consumers consistently receive the best value while helping retailers manage inventory and reduce shrinkage.

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Sick of hearing about AI? The key is understanding how to make it work for you

Inside Retail

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Automated checkout experiences: Retailers such as Apple are pioneering checkout-free shopping.

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Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty

365 Retail

Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty While retail is a cyclical industry, it’s important to be honest about transformations, negative and positive, in the industry. Certainly, these elements make an impact. Though researchers have found that in terms of tech, 65.1%

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Video is Not Just for Security Cams Anymore

Retail TouchPoints

As the holiday shopping season approaches, tech-savvy retailers will reassess what video technology offers. It was then that consumers developed a ravenous appetite for online shopping and speedy home delivery, while losing their taste for city centers and malls. Rewiring Retail. The expected bounce-back has, at best, developed slowly.

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.