Retail TouchPoints

DECEMBER 4, 2024

Verizon has teamed up with Office Depot for a shop-in-shop trial at four Office Depot and OfficeMax locations in California and Illinois. “We are passionate about enabling our customers’ business and personal goals and providing each customer with the tools and solutions to succeed.

Kiosk 289

Kiosk Shopping Customer Experience Location 289

Retail TouchPoints

NOVEMBER 4, 2024

Shop Indie Local is an annual initiative that runs from November 1 to December 31, to encourage shoppers to buy from local businesses, which can recirculate 2X to 4X more dollars back into communities than spending with non-local businesses.

Shopping 290

Shopping Customer Experience 290

Retail TouchPoints

FEBRUARY 11, 2025

Three new shops will feature curated luxury items such as fine jewelry, on-trend fashion and special occasion apparel, as well as Starboards exclusive fashion jewelry brand. The shops will include: Luxe by Starboard , the only retail offering in the resorts main lobby, is a 300-square-foot shop encased in glass on three sides.

Jewelry 273

Jewelry Shopping Boutique ATS 273

Retail Focus

DECEMBER 6, 2024

In todays fast-paced retail environment, customers expect more than just quality productsthey demand exceptional experiences that are personalized, convenient, and consistent across all touchpoints. Anticipate and address customer needs at every stage of their journey. The Benefits of Email Marketing for Retail 1.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping 179

Shopping Store Layout Inventory Management Customer Experience 179

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. Now, shoppers can add items from multiple nearby stores prior to checkout, bundling them into a single order.

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Inside Retail

MARCH 25, 2025

In spite of their different areas of expertise, these executives were all focused on the need to constantly seek out new ways to update and optimize the consumer shopping experience. The post Gap, Reformation and Sweetgreen execs talk customer experience at Shoptalk 2025 appeared first on Inside Retail Australia.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

NOVEMBER 12, 2024

Pinterest has unveiled its most extensive holiday shopping experience yet this year, with more than 1,000 shoppable gift guides from celebrities, brands and publishers as well as a range of new shopping tools.

Shopping 264

Shopping Advertising Shipping Promotions 264

Retail TouchPoints

JANUARY 7, 2025

Admit it, youve snuck a candy bar and a decorative doo-dad into your very serious shopping cart at some point and like these TikTokers youve needed a place to hide the contraband.

Shopping 278

Shopping ATS Customer Experience Fulfillment 278

Retail TouchPoints

FEBRUARY 6, 2025

Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

APRIL 28, 2025

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to show them the right product at the right price and they dont want to wait weeks to receive it. Many retailers are eager to replicate such experiences, but they often stumble on a recurring barrier: data.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Retail Focus

FEBRUARY 6, 2025

Planning approval has been granted for the reconfiguration of four entrances at Highcross Shopping Centre, one of NewRivers capital partnership assets in Leicester. Highcross , a 1,100,000 sq ft regional shopping centre sits in the heart of Leicester and is the principal retail and leisure offer within the city and beyond.

Shopping 147

Shopping Fashion Customer Experience Management 147

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. In the traditional shopping experience, a customer uses a search or navigation menu on a site to view, for example, sunscreen options.

Customer Experience 308

Customer Experience Shopping Marketing Promotions 308

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

Consumer 304

Consumer Customer Experience Shopping Marketing 304

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. One technology solution that enriches customer experience is self-checkout.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

NOVEMBER 13, 2024

A strategically designed stadium-adjacent shopping and lifestyle district can activate the space and move the venue from a fortress to a living room, both on event days and non-event days. But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

MARCH 27, 2025

One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. This emerging technology can ease common customer service pain points and turn lackluster chores into more luxurious, customized experiences.

Payment Services 147

Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

OCTOBER 31, 2024

As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes. This is a game changer for retailers, which now have the ability to message customers with a mobile wallet pass across Android and iOS devices.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

JANUARY 23, 2025

Inflation and a growing preference among consumers to shop online to find the cheapest deals took a toll on brick-and-mortar retailers in 2024, said Deborah Weinswig, CEO of Coresight Research in a statement. In 2024, U.S. store closures totaled 7,325 , the highest number since 2020, when Coresight tracked almost 10,000 closures.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

MARCH 5, 2025

By tapping into its Shopping Graph, Google s dataset of 45+ billion listings of products for sale across the web, the company is enabling more immersive and contextual shopping experiences. The feature also is available within Google Shopping to ensure easy access.

Shopping 162

Shopping Consumer Apparel Customer Experience 162

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. To seize this massive opportunity, retailers must ensure smooth, scalable shopping experiences, and automation is the way forward. The key to thriving?

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

OCTOBER 30, 2024

Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

FEBRUARY 7, 2025

These two realities are converging and inspiring manufacturers, wholesalers and mass marketplaces alike to modernize their tech stacks and implement more robust customer experiences that are more aligned with modern B2C behaviors. Therefore, the B2B buying experience is not just about shopping and checking out, Chandel said.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

OCTOBER 24, 2024

His previous retail experience includes leadership positions at JCPenney, Payless ShoeSource, Home Shopping Network, May Department Stores and McKinsey & Co. Most recently, Hicks served as CEO of Academy Sports + Outdoors as well as CEO of Foot Locker. He is a U.S. Military Academy graduate who served in the U.S.

Department Stores 259

Department Stores Outdoor Customer Experience Shopping 259

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Not to mention that the delis prepared food section offered very little to entice someone to take a break from shopping and sit down to eat. billion acquisition of Whole Foods.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail Focus

DECEMBER 4, 2024

In line with the heightened demand for experiential shopping experiences, Bjerke House will feature a dedicated events space on its second floor, as well as in-store workshops and the first physical Bjerke Vintage & Pre-Owned concept store. S&S celebrated its best every trading period with sales up 14% in H1 2024.

Fashion 276

Fashion Department Stores Management Shopping 276

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

Fulfillment 274

Fulfillment Consumer Customer Experience Shopping 274

Retail TouchPoints

APRIL 9, 2025

These follow a host of previous rollouts including Buy with Prime , expansions in the capabilities of the Alexa voice assistant and the rollout of the in-app shopping assistant Rufus all of which aim to make Amazon an easy-to-access, easy-to-use resource for any shopping need.

Shopping 147

Shopping Advertising Consumer Accessories 147

Retail TouchPoints

NOVEMBER 26, 2024

Hanna Andersson personal shoppers gather client details and then create tailored closets for guests to peruse and shop virtually. They’ll even send out coloring pages for kids to enjoy while mom or dad shop. You should see some of the conversations that our personal shoppers have with their clients,” said Lapic.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience. That means finding ways to optimize return shipment routing and drive exchange conversion.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

MARCH 18, 2025

Instacart has introduced Smart Shop, which leverages generative AI and machine learning to create a more personalized grocery shopping experience. By customizing your shopping journey to match your personal health goals or fit your dietary restrictions, we can unlock possibilities that werent even on the table before.

Shopping 147

Shopping Consumer Planning ATS 147