Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., Amazon acquired Whole Foods in 2017 for $13.7 billion.

Payment Services 245

Payment Services Planning ATS Supermarket 245

Retail TouchPoints

OCTOBER 30, 2023

One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Benefits for Retailers 1.

Merchant Services 288

Merchant Services Payment Services Point of Sale Consumer 288

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 356

Payment Services Checkout Telecommunications Social Commerce 356

Rain Pros

AUGUST 4, 2023

In the world of specialty retail, where passion and a deep understanding of niche products and services meet, the quest for providing an exceptional shopping experience for your unique clientele becomes the heart and soul of every decision you make. POS payment processing plays an important role in this customer experience.

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Payment Services Specialty Retailers Checkout Clienteling 52

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. Its simplicity works for the retailer and customer alike.

Payment Services 277

Payment Services Accounting Point of Sale Customer Experience 277

Retail TouchPoints

JANUARY 19, 2024

consumers are increasingly looking for deals and overall experience when shopping. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

Payment Services 340

Payment Services Merchant Services Customer Experience Consumer 340

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services 270

Payment Services Shopping Checkout Customer Experience 270

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 299

Payment Services Point of Sale Checkout Consumer 299

Cisco Retail

FEBRUARY 2, 2022

Attestation of Compliance (AOC) as a Level 1 Service Provider. As more consumers get accustomed to online shopping, retailers will need to continuously enhance the customer experience, improve operations, and battle the ongoing threat. Learn more about Cisco SD-WAN PCI-DSS compliance.

Payment Services 97

Payment Services Customer Experience Shopping Consumer 97

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. Payment orchestration is a key tool for managing this increased complexity.

Merchant Services 105

Merchant Services Payment Services Customer Experience Checkout 105

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Retail TouchPoints

AUGUST 10, 2021

Contactless payments skyrocketed in popularity during the COVID-19 pandemic while cash payments plummeted. This was partially attributed to the diminished capacity to shop in-store, but was also connected to the fear of viral transmission via both shared payment terminals and cash itself. Benefits for the Retailer.

Payment Services 306

Payment Services Location Marketing Management 306

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

Merchant Services 337

Merchant Services Payment Services Checkout Finance 337

Retail TouchPoints

JUNE 4, 2021

In particular, consumer expectations for contactless payment methods as a result of health and safety concerns during the pandemic are galvanizing retailers to integrate flexible, contactless payment options like voice payment technologies into their operations. The report cited data from the U.S.

Payment Services 167

Payment Services Consumer Point of Sale Shopping 167

Inside Retail

JANUARY 24, 2022

However, the past few years have also exposed what online shopping just cannot replicate – human interaction, experiential shopping and social connection. . “We Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Inside Retail

NOVEMBER 29, 2023

In a climate where consumers are wanting more bespoke retail experiences on and offline, businesses are leveraging generative artificial intelligence (AI) to provide this in a way that is both economical and sustainable. We don’t hold stock, handle payments or shipping. Mys Tyler’s recently launched AI stylist is one such example.

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Customer Experience Fashion Returns Shipping 130

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

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Beauty and Health Shopping Payment Services Boutique 261

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. She credited solid partnerships with courier services such as DoorDash and Uber in making these goals achievable.

Payment Services 246

Payment Services Fulfillment Store Operations Point of Sale 246

Retail TouchPoints

APRIL 3, 2023

billion on pet food and treats, supplies, medicine, vet care and other services in 2022, and are predicted to spend $143.6 Myos Fetch is a full-service SMS “concierge” for all things related to the brand and its focused, yet growing, product line. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 257

Payment Services Accounting Planning Consumer 257

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. location, with additional locations getting the upgrades later this year.

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Checkout Payment Services ATS Returns 298

Retail TouchPoints

JANUARY 25, 2024

Because of this, it’s nearly impossible to reverse-engineer one key from the other, or for hackers to guess or intercept, because the keys are randomly generated and never shared during the sign-in process. Improved User Experience Research indicates that consumers may abandon their carts if there’s friction throughout the buying process.

Payment Services 264

Payment Services Shopping Accounting Checkout 264

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. If shoppers begin their journey in a store, they can easily finish it online.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Rain Pros

AUGUST 17, 2023

In the ever-evolving retail sector, one element remains a crucial determinant of success – customer experience (CX). As customers grow more discerning and expect more personalized, seamless shopping journeys, enhancing your retail customer experience becomes paramount.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience. Improved Customer Experience.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

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Checkout Payment Services Store Operations Customer Experience 253

Rain Pros

MAY 26, 2023

In the ever-evolving retail sector, one element remains a crucial determinant of success – customer experience (CX). As customers grow more discerning and expect more personalized, seamless shopping journeys, enhancing your retail customer experience becomes paramount.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 264

A1 Retail

MARCH 29, 2023

Tom Pope, Head of Payments and Platforms at Tink talks to A1 Retail about how retailers can overcome the refund conundrum with payment solutions. Similarly, over half (52 percent) say they’re less likely to shop with a retailer again if a refund takes a long time to come through. It’s a clear win-win situation for all.

Payment Services 98

Payment Services Returns Finance Customer Experience 98

Retail TouchPoints

JULY 30, 2020

Responding to an escalating demand for contactless payment options, CVS Pharmacy will offer PayPal and Venmo QR code technology, enabling customers to check out touch-free in all 8,200 stand-alone CVS Pharmacy locations in the U.S. The program is scheduled to roll out nationwide in Q4.

Payment Services 241

Payment Services Location Planning Point of Sale 241

Retail TouchPoints

NOVEMBER 15, 2023

Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop. It’s no secret that innovations in technology have largely been reserved for online shopping and ecommerce.

Payment Services 278

Payment Services Shopping Advertising Promotions 278

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

Payment Services 257

Payment Services Promotions Consumer Customer Experience 257

Retail TouchPoints

DECEMBER 13, 2023

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. YoY and $2.5 billion more than last year, according to data from Adobe Analytics.

Merchant Services 275

Merchant Services Payment Services Consumer Point of Sale 275

Inside Retail

JANUARY 14, 2024

Running from January 14-16, the conference has attracted thousands of global retailers, suppliers, and media, all clamouring to see what’s new in the world of shopping and consumers. But what does that mean for the retail industry and how can it be applied to drive sales and enhance the customer experience? per cent.”

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Payment Services ATS Checkout Customer Experience 130