Retail TouchPoints

JUNE 14, 2021

Rite Aid has promoted Andre Persaud to the role of Chief Retail Officer. Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy.

Supply Chain Management 270

Supply Chain Management Store Operations Management Promotions 270

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail Focus

APRIL 4, 2024

Luxury brands aim to create a customer experience that is seamless and consistent across physical stores, online platforms, mobile apps, and social media. Luxury brands prioritise the customer experience in their digital transformation efforts. It prioritises quality over quantity in its digital presence.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Mass Relators

JUNE 14, 2021

“During a challenging year, Andre led the development and implementation of new, elevated operations brand standards that align the in-store customer experience with our whole health focus.”. The post Rite Aid promotes Andre Persaud to chief retail officer appeared first on MMR: Mass Market Retailers.

Promotions 52

Promotions Supply Chain Management Store Operations Management 52

Retail TouchPoints

MARCH 30, 2022

The program also supports degrees in business, technology, supply chain management and other fields. And Walmart’s data indicates that these programs make a tangible impact: Live Better U participants are promoted at twice the rate of other associates, according to Dunn.

Fulfillment 285

Fulfillment Drop-Shipping Supply Chain Management Grocer 285

Inside Retail

SEPTEMBER 20, 2023

Through the supply chain management dashboard, the company can also monitor core suppliers, logistics and store data, enabling more intelligent decision-making. Going forward, it will be using AI-generated content (AIGC) to improve the customer experience.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

Through the supply chain management dashboard, the company can also monitor core suppliers, logistics and store data, enabling more intelligent decision making. Going forward, it will be using AI-generated content (AIGC) to improve the customer experience.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. Optimized supply chain management to avoid stockouts and overstocking. The key is investing in real-time inventory. Expect the Unexpected.

Supply Chain Management 251

Supply Chain Management Fulfillment Shipping Inventory Management 251

Inside Retail

OCTOBER 19, 2021

The recent acceleration of e-commerce necessitates a reimagining of shopping flows, fulfilment logistics, and supply chain management. To meet rising consumer expectations, brands need to promote smooth customer experiences with automation, 24/7 responsiveness, and minimise friction on the journey to checkout.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Utilizing these channels is crucial for customer connection, product promotion, and sales boost. Retailers are responding by implementing transparent privacy policies and adopting encryption technologies to instill confidence in their customers. Deals and Promotions: Consumers are increasingly seeking value for their money.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

MAY 26, 2022

Dr. Thomas Goldsby , Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee , revealed some of the less obvious reasons for rising prices, the virtues and limitations of “nearshoring” via domestic supply chains and the prospects for supply chain improvements during holiday 2022 and into 2023.

Promotions 284

Promotions Supply Chain Management Consumer Shipping 284

I Vend

MARCH 6, 2023

Thirdly, in terms of business processes, AI drives the biggest benefits in supply chain management and in sales and marketing – two functions that are at the very core of retail. Personalised promotions – customer profiling will enable retailers to deliver highly tailored personalised promotions and offers to shoppers.

Payment Services 96

Payment Services Shopping Supply Chain Management Promotions 96

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Pricing and Promotion Optimization AI takes center stage in maximizing revenue and competitiveness for retailers and CPG companies. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Retail Minded

MARCH 2, 2022

It is a prerequisite for many retail activities, such as trade promotions, new product launches, and churn rate reduction. . The program can identify the factors that cause customers to leave business services, allowing for a prompt intervention to keep them. Trade Promotions. Customer Support And Call Center.

Payment Services 52

Payment Services Inventory Management Promotions Accounting 52

Retail TouchPoints

JANUARY 2, 2023

The cost and time of integrating supply chain management platforms with other IT systems are often very high. Moreover, multi-tiered supply chains across the globe involve multiple stakeholders using different systems, legacy solutions and even paper-based documentation, which creates more barriers.

Supply Chain Management 317

Supply Chain Management Management Customer Experience Fulfillment 317

Inside Retail

MARCH 7, 2022

From forklift drivers to supply chain managers and working in the auto industry, here are the inspiring stories and insights they shared with Inside Retail. Can you tell us about your previous work experience and how you began working at Amazon? Gail Lines, forklift driver, Amazon. It’s an accidental passion for me.

Fulfillment 130

Fulfillment Management Supply Chain Management Marketing 130

365 Retail

NOVEMBER 13, 2023

This can be achieved by: Offering discounts or promotions Upgrading product presentations Loyalty programs encourage repeat purchases by offering special deals. Roos adds, “Moreover, integrating real-time analytics with AI can help in predicting customer behaviour, thereby personalising interactions and offering proactive solutions.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail TouchPoints

APRIL 6, 2023

Seeing this, a supply chain manager would want to know exactly how this would affect the trucks carrying their company’s products. Because it’s working from much broader inputs and more advanced neural networks, AI can take into account more factors, such as competitive pricing , weather patterns and promotional cannibalization.

Payment Services 239

Payment Services Supply Chain Management Supermarket Accounting 239

I Vend

DECEMBER 10, 2023

Mobile POS empowers staff to check customers out in the aisle, to make the process even faster and more personal, and also easily enables new checkout points – for example at a pop-up, or in the parking lot for curbside pickup. What should I look for in a unified retail POS platform?

Shrinkage 75

Shrinkage Inventory Management Store Layout Checkout 75

Retail TouchPoints

OCTOBER 20, 2021

Address Supply Chain Challenges with Better Demand Data. Supply chain problems are inextricably linked with demand changes, which themselves have been dramatic. Ideally, retailers’ communications about demand changes should travel even further up the supply chain, to suppliers and manufacturers.

Supply Chain Management 288

Supply Chain Management Promotions Consumer Fulfillment 288

365 Retail

MAY 5, 2023

Facial recognition technology is being increasingly utilized by retailers to enhance various aspects of their operations and customer experience. By identifying customers as they enter a store, retailers can offer personalized greetings, promotions, and recommendations based on individual preferences and shopping histories.

Store Layout 82

Store Layout Promotions Inventory Management Advertising 82