RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, successful retailers are those that seamlessly integrate their online and offline channels, providing customers with a unified and cohesive shopping experience. Social Commerce: Social commerce surges as retailers tap into direct selling through platforms like Instagram and TikTok.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. 16, 2023 in the U.S.

Fast Fashion 243

Fast Fashion Customer Experience Promotions Fashion 243

Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

Merchant Services 273

Merchant Services Payment Services Promotions Location 273

Retail TouchPoints

SEPTEMBER 29, 2022

1 use case for AR with both consumers and brands seeing a range of benefits in the form of accuracy, loyalty and inclusivity; and AR will play a central role in Snap’s plans to create new, more meaningful shopping experiences for consumers. Those three competitors in particular are also leading the charge in social commerce.

Social Commerce 260

Social Commerce Consumer Shopping Returns 260

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

OCTOBER 24, 2022

to promote and sell vintage clothing from its older lines, with an emphasis on its iconic American look. Investments will focus on areas including the customer experience, circular inventory and services, and social commerce. Additionally, Lee is launching the Lee Archives in the U.S.

Fashion 264

Fashion Social Commerce Promotions Customer Experience 264

Retail TouchPoints

APRIL 25, 2022

Starting holiday promotions earlier helps retailers attract these shoppers’ business. Offering a longer return window to shoppers will benefit retailers internally and promote a customer-friendly environment. This is particularly true during the holidays, when promotions and limited-time offers proliferate.

Returns 284

Returns Shopping Promotions Social Commerce 284

Retail TouchPoints

MARCH 1, 2021

We believe it’s crucial to look at product ratings, because we won’t offer up promotions or offers for things that have bad reviews or don’t have enough content” associated with them. “We get thousands of reviews every day, and 70% of those reviews come from brands’ websites,” reported Mancilla. “We

Consumer 289

Consumer Social Commerce Promotions Planning 289

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Customer Experience 208

Customer Experience Management Promotions Fashion 208

Retail TouchPoints

NOVEMBER 9, 2023

, built by Supersocial , features community-driven experiences inspired by e.l.f.’s To promote the new experience, e.l.f. Users will earn accessories influenced by the shops within the different experiences, like a Holy Hydration!

Jewelry 258

Jewelry Accessories Promotions Consumer 258

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Commerce 292

Social Commerce Consumer Marketing Shopping 292

Inside Retail

FEBRUARY 27, 2023

This is a strategy of ensuring the online and offline sales experiences are integrated, particularly in premium product categories like jewellery, where there is a mental spending limit online. Customers are more likely to trade up when they transition to the in-store environment.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JUNE 9, 2022

For example, if a clothing retailer is struggling with supply chain issues and has an abundance of items from previous seasons, and limited inventory of new items, it can leverage influencers to create in-time content that promotes out-of-season and older inventory, making what’s old new again.

Consumer 362

Consumer Marketing Promotions Management 362

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 305

Social Commerce Shopping Fashion Checkout 305

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. To harness the real power of TikTok, brands need to understand how it is changing the dynamics between their businesses and customers.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

A1 Retail

SEPTEMBER 27, 2021

Acquisition of video-powered retail pioneer Go Instore will accelerate Emplifi’s commerce capabilities, giving B2C brands faster connection-to-conversion experiences in-store and online. Emplifi , a unified customer experience platform, has announced the acquisition of Go Instore, a UK-based live streaming video platform.

Social Commerce 40

Social Commerce Customer Experience Promotions Fashion 40

Retail TouchPoints

MARCH 1, 2024

Natori can use Albert to target customers who had previously engaged with and/or purchased similar products, registered on the ecommerce site or participated in a promotion. Vertical Integration Enhances Natori’s Flexibility Natori was founded by Ken’s mother Josie Natori, who remains the company’s CEO and Chief Creative Officer.

Department Stores 238

Department Stores Wholesale Finance Apparel 238

Retail TouchPoints

JANUARY 4, 2022

psychographic; Engaging in performance art and absurdism to attract a new audience; and Promoting the well-being of their customers. Today, it can be anything from a digital Costco card to an immersive VR experience. If that takes place, we’ll see VR become commerce-capable.

Consumer 335

Consumer Customer Experience Marketing Fulfillment 335

Retail TouchPoints

NOVEMBER 3, 2023

The retailer also sought to better align the merchants and products it promoted in these varied campaigns as a way to spread as wide a net as possible to draw in new customers. “If If we have enough of these things out there, they’ll find a customer the way water finds a hole,” said Preis.

Advertising 276

Advertising Apparel Marketing Promotions 276

Retail TouchPoints

JANUARY 15, 2021

Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS): A happy customer becomes a loyal customer, and a loyal customer equals more sales. Your customer satisfaction score (CSAT) and net promoter score (NPS) are good indicators of how happy your customer is after purchase.

Payment Services 151

Payment Services Promotions Shipping Planning 151

Retail TouchPoints

AUGUST 5, 2021

These short and powerful founder-focused recordings promote digital connection and build brand loyalty for our tenants,” said Ward Kampf, President of Northwood Retail in an interview with Retail TouchPoints. The series is promoted via QR code signage that is posted on participating tenant storefronts, Kampf explained.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

NOVEMBER 8, 2022

“Don’t just send out products in hopes that they’ll promote them,” advised Lindsey Hyams, a part-time creator, college student and co-founder of a network for college students to connect with PR, social media and influencer professionals.

Marketing 238

Marketing Promotions Consumer Social Commerce 238

Retail TouchPoints

AUGUST 30, 2023

We took the content [Henry Rose] already had and elevated it using their brand guidelines, including award seals and press mentions,” explained Lee.

Advertising 244

Advertising Promotions Consumer Returns 244

Small Biz Trends

JULY 8, 2021

The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. 62% of customers buy more than what initially intended during in-store shopping.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

NOVEMBER 27, 2023

Video credit: Touchland Some consumers may prefer to do the majority of their shopping online this holiday season, but as the season progresses, they may want to ensure they get their gifts on time.

Consumer 280

Consumer Wholesale Marketing Accessories 280

Retail TouchPoints

MAY 8, 2023

That’s part of the very fast-moving trend toward meeting customers where they are , and that’s often in a conversational interface. I interacted with it to do things like request more towels, and then it switched into a nurture campaign, providing offers to encourage me to come back to the chain’s hotels.

Merchant Services 257

Merchant Services Payment Services Consumer Outdoor 257

Retail TouchPoints

AUGUST 8, 2023

But we really like Threads because it acts as a text-based, more promotional place. Okusa: “We find product-specific campaigns, sales or anything like that to be most effective on owned channels like email and SMS. It’s a little bit more tactical and ideal for UTM tracking.

Beauty and Health 235

Beauty and Health Consumer Marketing Social Commerce 235

Retail TouchPoints

SEPTEMBER 20, 2022

The Innovation Partners will provide “test and learn” social, entertainment and livestreaming opportunities.

Advertising 270

Advertising Apparel Promotions Marketing 270

Retail TouchPoints

DECEMBER 14, 2021

The power of this new social experience design process is that it extends beyond the design and planning stage. It becomes a cross-category and cross-department resource after the store’s public unveiling, as the new social visual teams convert to marketing and promotion teams to support the retailer and brand.

Marketing 317

Marketing Planning Consumer Fulfillment 317

Retail TouchPoints

MARCH 9, 2023

Forever 21 has done this, merging its online and offline inventory, promotions, pricing and creative so that “everything is available, visible and consistent” no matter what channel a shopper is currently using. Anyone who has entered a Forever 21 will know what a herculean task that must have been.

Checkout 278

Checkout Marketing Fashion Shipping 278

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 146

Consumer Payment Services Fulfillment Advertising 146

Retail TouchPoints

NOVEMBER 18, 2021

Our marketing team has also benefited from the implementation, since we were able to retarget customers with denim products that were a better fit for their unique size and shape, and promote styles that will better suit their bodies.”. Boost BNPL usage by integrating offerings into loyalty and digital wallet programs.

Consumer 263

Consumer Merchant Services Payment Services Advertising 263

Retail TouchPoints

JULY 14, 2020

Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. promoted our product without being paid. He also shares insights into working with marketplaces like Amazon , pivoting.

Checkout 192

Checkout Fulfillment Shipping Payment Services 192

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers. But that’s not all.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers. But that’s not all.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

SEPTEMBER 8, 2020

The experience was promoted via email and social media and appointments filled up very quickly, creating not just a new value for shoppers but a new customer stream for the Olivela business. This is especially true among luxury consumers, who expect higher-quality brand interactions along with higher price tags.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2020

The experience was promoted via email and social media and appointments filled up very quickly, creating not just a new value for shoppers but a new customer stream for the Olivela business. This is especially true among luxury consumers, who expect higher-quality brand interactions along with higher price tags.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130