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Crypto Payments Adoption in FinTech: How Do Retailers Fit in?

Retail TouchPoints

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

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Utilizing the External Data Boom for Digital Shelf Optimization

Retail TouchPoints

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. How can Web Scraping Help?

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AI and the Art of Non-Linear Customer Experience

Retail TouchPoints

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

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“Primed for disruption”: Cargo Crew founder talks acquisition, growth plans

Inside Retail

As part of the arrangement, Glow obtained 51 per cent ownership of Cargo Crew, with the brand retaining full management control. Also important was the fact that Cargo Crew was able to maintain full management control of the brand “The way we see it is that Glow is a majority investor and a true partner.

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Serendipitous Social Impact is Just One Click Away

Cisco Retail

Since I am aware that many rural areas in Mexico were facing telecommunications problems, these two concepts caught my attention. As a Project Manager for Cisco’s Customer Experience (CX) team, my role includes gathering requirements, identifying stakeholders, organizing meetings, and making projects successful.

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Apple Store Creator’s ‘Commerce-at-Home’ Startup Enjoy to Go Public via SPAC

Retail TouchPoints

Customers can view and try out products at their own pace, get help setting up and connecting devices and even get tutorials on how to use the products they’ve purchased. According to the company, this at-home experience is achieved through proprietary technology and data science tools that manage inventory, routing and staffing.

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Around the World from My Home Office

Cisco Retail

Although I will have many cancellations to tell them about, my experience as a new hire in Cisco’s Customer Experience Academy (CXA) won’t be one of them. I am a new Project Manager in the Customer Experience (CX) Americas region. Cisco doesn’t settle for less. Virtual learning gave us more , not less.