Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. How can Web Scraping Help?

Inventory Management 246

Inventory Management Telecommunications Location Marketing 246

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 328

Payment Services Checkout Telecommunications Social Commerce 328

Cisco Retail

NOVEMBER 30, 2021

This is where I listened in on two topics that were quite new to me: first the Cisco Global Problem Solver Challenge, which rewards the best technological projects solving a social problem, and secondly how Cisco was solving connectivity problems in remote locations, in partnership with Mercy Corps.

Telecommunications 98

Telecommunications Customer Experience Accounting Management 98

Cisco Retail

APRIL 29, 2021

Leading the team in the Americas, I get to hear first-hand how Cisco Customer Experience (CX) plays a big part in helping our customers thrive in these challenging times. We marry together human expertise and Cisco’s Collaborative Intelligence with our new CX Cloud to empower our customers and partners anywhere they work.

ATS 81

ATS Telecommunications Customer Experience Location 81

Retail TouchPoints

JANUARY 22, 2021

It now offers more than 3,200 pickup locations and delivery from more than 1,600 stores. As for prepared foods, takeout and pickup from quick service restaurants have been online options for years, so the increase in deliveries to housebound customers during the pandemic is an acceleration and extension of well-established consumer behavior.

Consumer 198

Consumer Telecommunications Fulfillment Customer Experience 198

Cisco Retail

SEPTEMBER 16, 2021

The work with Rakuten Mobile is an excellent example of how Cisco Customer Experience (CX) teams work hand-in-hand with customers, Cisco’s technology groups and other vendors to completely change the game. Championing this radical transparency is what led Cisco CX to take on the program management office.

Location 144

Location Management Customer Experience Telecommunications 144

Retail TouchPoints

DECEMBER 13, 2022

Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. For instance, brands can use location data to identify certain personas that frequent specific locations and then begin building their audience pool as individuals visit these places.

Telecommunications 271

Telecommunications Advertising Location Kiosk 271