Cisco Retail

JULY 15, 2021

Although I will have many cancellations to tell them about, my experience as a new hire in Cisco’s Customer Experience Academy (CXA) won’t be one of them. I am a new Project Manager in the Customer Experience (CX) Americas region. Cisco doesn’t settle for less. Virtual learning gave us more , not less.

Telecommunications 111

Telecommunications Customer Experience Management ATS 111

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. And it’s been great for job growth.

Consumer 198

Consumer Telecommunications Fulfillment Customer Experience 198

Cisco Retail

SEPTEMBER 9, 2021

Repsol – Santiago Maestro Jimenez, Network and Workplace Technical Services Manager. Santiago, and the team at Repsol, are leading the way by digitalizing the global energy provider’s network infrastructure to achieve their company goal of net-zero emissions by 2050. See previous CX Customer Hero Award Winners.

Telecommunications 141

Telecommunications Management Customer Experience ATS 141

Cisco Retail

SEPTEMBER 16, 2021

The work with Rakuten Mobile is an excellent example of how Cisco Customer Experience (CX) teams work hand-in-hand with customers, Cisco’s technology groups and other vendors to completely change the game. Championing this radical transparency is what led Cisco CX to take on the program management office.

Location 144

Location Management Customer Experience Telecommunications 144

Cisco Retail

JUNE 29, 2021

Hi, my name is Liz Torrence, and I am a Customer Success Manager at Cisco. My high school was the first to implement the program in Mexico, which allowed me and my brother to have hands-on experience into the IT world. After six years of working at Cisco, my love for Cisco is more mature. Liz’s Story.

Telecommunications 55

Telecommunications Customer Experience Planning Promotions 55

Cisco Retail

JULY 21, 2021

million kilometers of managed network, Enel Group is the largest electricity distribution company in the world. Cisco: What are your individual roles and main areas of responsibility at Enel? Anna: I am a Network Engineer within the Enel Telecommunication Assurance Team within Infrastructure Technological Services.

Telecommunications 145

Telecommunications ATS Planning Management 145

Hyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. CMSWire) As a customer experience professional, do you have to be a trained statistician? Technology is driving this trend.

Customer Experience 11

Customer Experience Telecommunications Consumer Management 11

Retail TouchPoints

DECEMBER 13, 2022

“Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Armed with this information, CPG brands can activate media at the right times and places to reach their audiences where they are spending time today, both offline and online.

Telecommunications 271

Telecommunications Advertising Location Kiosk 271

Nvidia

DECEMBER 14, 2021

See animated digital humans at work in the exact same, but digital version of the plant. Autonomous vehicles at a very simple level are robots that operate in the open world, striving to avoid contact with anything,” said Rev Lebaredian, vice president of Omniverse and Simulation Technology at NVIDIA.

Fulfillment 145

Fulfillment Telecommunications Planning Management 145