Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Omnichannel shopping.

Customer Experience 282

Customer Experience Checkout Consumer Marketing 282

Retail Focus

JANUARY 8, 2024

Despite arguments that e-commerce would not be up to par with the high-end retail experience in brick-and-mortar locations, companies like LVMH and Burberry remained successful in personalising the shopping experience for their customers through video consultations and live-streaming events.

Customer Experience 130

Customer Experience Fashion Location Returns 130

Retail TouchPoints

JULY 11, 2022

CVS has unveiled a new shop-in-shop concept called Skin Care Center featuring solutions for skin health in three U.S. locations — New York City, Woodland Hills, Calif. The new concept builds on the retailer’s BeautyIRL concept, which launched in 2018 and is now available at more than 50 locations. and Walnut Creek, Calif.

Location 257

Location Beauty and Health ATS Customer Experience 257

Retail Focus

NOVEMBER 28, 2022

Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. .

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. ”

Customer Experience 222

Customer Experience Clienteling Boutique Accessories 222

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

Customer Experience 265

Customer Experience Management Shopping Location 265

Retail TouchPoints

JANUARY 25, 2024

Customers also will be able to browse (and play) more than 300 electric and acoustic guitars across Gibson, Gibson Custom, Gibson Acoustic, Epiphone, and Kramer brands, as well as the entire collection of Maestro pedals. Gueikian noted that the new Garage location is meant to be “part of the London music community.”

Location 255

Location Accessories Apparel Visual Merchandising 255

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. It challenges the status quo to create a more modern Macy’s, Inc.

Location 255

Location Department Stores Fulfillment Planning 255

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. The new facilities will be approximately 5,750 square feet and will be located inside Walmart Supercenters. With 90% of the U.S.

Location 291

Location Planning Shopping Store Operations 291

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 222

Location Specialty Retailers Promotions Planning 222

Retail Focus

JANUARY 20, 2023

Space NK has revealed a newly expanded store, which is the largest in the company’s portfolio, and four times the size of its original location at Westfield London in White City. A makeup play table offers customers the opportunity to comfortably discover and test products.

Location 290

Location Beauty and Health Customer Experience Shopping 290

Retail TouchPoints

AUGUST 4, 2022

During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process. For retailers, inventory hoarding by bad bots has become a critical challenge to manage during the holiday shopping season.

Customer Experience 262

Customer Experience Management Checkout Shopping 262

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. Reframing the Shopping Mall Brand Images from the main shopping mall area. They also wanted to “go beyond just buying products on shelves and reframing the customer experience.

Shopping 245

Shopping Merchant Services Kiosk Consumer 245

Retail Focus

MARCH 22, 2024

Nespresso UK has entered the on-the-go coffee market with the launch of a new coffee shop concept titled ‘The Nespresso Bar’ at a location close to Liverpool Street station in central London. With 80% of coffee drinkers visiting a coffee shop at least once a week in the UK, and over 12.8

Shopping 147

Shopping Marketing Customer Experience Location 147

Retail TouchPoints

MARCH 26, 2021

Erik’s Bike Shop , which operates 30 brick-and-mortar stores in seven Midwest states, was considered an essential retailer during the height of the COVID pandemic, but it still faced a significant problem: shoppers didn’t want to come in and browse. They wanted to pick up an order already placed online.

Location 223

Location Shopping Customer Experience Management 223

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually.

Inventory Management 228

Inventory Management Customer Experience Fulfillment Shopping 228

Inside Retail

JUNE 3, 2021

Usage of click & collect has been accelerated over the last year with several Localz customers seeing 200-300-per cent growth year on year. It’s clear that this volume will remain and grow as consumers have adopted store pick-up as a habitual way to shop in post-lockdown. Click and Collect no longer nice to have.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

365 Retail

MARCH 21, 2024

Nespresso UK has ventured into the on-the-go coffee scene with the unveiling of a novel coffee shop model named ‘The Nespresso Bar’, strategically located in proximity to Liverpool Street station in the heart of London.

Location 111

Location Customer Experience Shopping Consumer 111

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. 7 PwC, Frictionless – the future of shopping, November 2022.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. Ikea’s is just the latest customer-facing generative AI solution to hit the market. Ikea had committed to spending $2.2 billion to expand and enhance its U.S.

Shopping 268

Shopping Marketing Location Planning 268

Retail TouchPoints

JULY 17, 2023

looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location. Two Data Sets Together Determine the Perfect Store Location Leap worked with Collars & Co. The location was in a city where Collars & Co. Who is shopping?

Location 179

Location Visual Merchandising Store Operations Wholesale 179

Theatro

JANUARY 25, 2023

We timed the study to take place in January 2023, with the most recent holiday shopping season still fresh in shoppers’ minds. The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. The key is to think beyond direct brand alignment within a shopping mall or center. Librarians were the age-old, quite static and inflexible owners that collected rent, rented shops and cleaned spaces,” Ibrahim explained.

Shopping 244

Shopping Kiosk Consumer Fulfillment 244

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services 225

Payment Services Shopping Checkout Customer Experience 225

Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

Location 217

Location Checkout ATS Returns 217

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. We look at ourselves as more of a shop-in-shop than a marketplace , and the reason I say that is we collaborate with brands more than most other marketplaces.

Shopping 184

Shopping Fulfillment Advertising Location 184

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Retailers cannot keep simply doing what they have done before. trillion this year.

Shopping 248

Shopping Customer Experience Accessories Marketing 248

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Empowering store associates .

Customer Experience 86

Customer Experience Checkout Fulfillment Consumer 86

Retail TouchPoints

NOVEMBER 29, 2023

For example, when people are seen loitering on business property, homeless or otherwise, it tends to drive prospective customers away from the area to do their shopping elsewhere.

Location 253

Location Accounting Shopping Marketing 253

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning 236

Planning Shopping Location Consumer 236

365 Retail

MAY 23, 2022

H&M has re-located from its former unit to a new ground floor space, spanning 17,000 sq ft, on a 10-year lease. The upgraded store comes as the retailer steps up investment in both its physical and digital stores, with a renewed focus on the integrated customer experience, as well as sustainability.

Customer Experience 124

Customer Experience ATS Boutique Fashion 124

Retail TouchPoints

FEBRUARY 21, 2023

The Reality: Shopping While Black In a study of Black middle-class shoppers in the New York City area: 80% reported experiencing racial stigma and stereotypes when shopping; 59% reported being perceived as a shoplifter; 52% said they received poor or no service; 52% reported being perceived as poor.

Shopping 199

Shopping Customer Experience Accounting Location 199

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. The analysts, who work with Kroger, found that nearly 60% of consumers are more likely to shop at a store that has personalized content. said can impact sales.

Shopping 254

Shopping Consumer Location Planning 254

Retail TouchPoints

JULY 21, 2021

By the end of 2021, the retailer will have nine stores nationwide, with new locations set to open in Boston, Los Angeles and New Jersey. But or its latest New York City store at The Shops in Columbus Circle, CAMP is focusing on the power of creativity. CAMP, however, is designed to be a space for families to come and play together.”

Location 233

Location Merchandise Store Apparel Shopping 233