Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. location, with additional locations getting the upgrades later this year.

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I Vend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping.

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Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

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Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. Leverage smart insights to discover shopping patterns and preferences, which you can turn into successful sales strategies.

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Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

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Retail TouchPoints

JULY 17, 2023

The virtual try-on experience is now available at Dufry locations in London’s Heathrow and Stansted airports as well as airports in Manchester, UK and Barcelona, Spain. Dufry said that it plans to bring the virtual try-on experience to “many more” airports in the future. Dufry has teamed up with AR tech solution Perfect Corp.

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Inside Retail

MARCH 21, 2024

Located within Chadstone shopping centre, the largest shopping centre in Australia, the tweaked design comes as Vicinity Group invests in making Chadstone a renowned food destination in addition to being known as the nation’s “fashion capital.” Trial and error For Coles, the ability to learn from the Chadstone store is key.

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Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. billion in 2024. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world.

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Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As QR codes displayed in aisles and on product displays make it easier for customers to shop for additional colors, sizes and products.

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Inside Retail

NOVEMBER 9, 2022

The brand is using this growth to make strategic investments, including upgrades to its existing stores, and the launch of a new, flagship location in Highpoint Shopping Centre on 10 December. McGahan said the process was led by extensive customer insights from its customer database of over two million people. “It

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Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

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Retail TouchPoints

SEPTEMBER 19, 2023

With positive feedback from customers and arena executives, the new technology will now be deployed at Lumen Field, home of the Seattle Seahawks, at the new Seahawks Pro Shop Outlet for the 2023-24 NFL season. Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

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Retail TouchPoints

JULY 8, 2021

Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months.

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Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. Space and Atmosphere. Photo courtesy of: Shutterstock.

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Retail Focus

AUGUST 24, 2022

The brief was simple; conduct a feasibility study to relay the appropriateness of the site to the team in Sydney and then if the feedback confirmed their instincts, to translate the King brand to the new flagship location in London. in size; competing in the furniture shopping hub in London. .

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Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

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Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. customer experience). For instance, it is much easier for operations to establish and reach success in one facet of the store.

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Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

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Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

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Retail TouchPoints

MAY 18, 2021

Centrally positioned display cases and warm specialty lighting have reimagined the traditional “head shop” floorplan. The check-in and security vestibule experience has also evolved from pawn shop glass security doors to welcoming lounges with restaurant-inspired concepts. Experience. Experience.

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Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

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Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

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Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Now, they have the added appeal of more hygienic shopping as well. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience.

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Retail TouchPoints

DECEMBER 23, 2021

Along with these learnings and shifts in the retail experience, one key design element is frequently underutilized or even forgotten, yet directly impacts the overall shopping experience — sound. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

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Inside Retail

FEBRUARY 12, 2024

There is no better audience on which to test an in-store shopping experience than the varied individuals that make up the melting pot of this city. “In With so many people in New York, it makes for a very dense shopping environment.” Speaking of food, the next stop on the retail tour was at Genesis House.

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Retail TouchPoints

APRIL 16, 2024

Earlier this month , the company revealed that it was removing its cashierless Just Walk Out technology from its Amazon Fresh supermarkets and would not deploy it in new locations scheduled to open later this year.

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Retail TouchPoints

DECEMBER 25, 2023

Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors. Costco grew revenue by 6.7% and net income by 7.7% No, retail isn’t dead. Bad retail is dead.

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Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

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Inside Retail

JULY 18, 2023

Retailers have always been aware that their success relies on more than the product alone, and the retail store of today is no longer just a destination for in-person shopping. They expect tailored content that aligns with their lifestyle, irrespective of location, preferred device or even time – placing greater strain on today’s stores.

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I Vend

MARCH 9, 2022

Retailers are breathing massive sighs of relief and brick and mortar shops are busying once more. Shoppers are returning to retail stores in their droves – where lockdown saw the rapid rise of online purchasing, industry experts are now forecasting a similar upward trajectory for brick and mortar shopping.

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Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Location, location.

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Retail TouchPoints

DECEMBER 21, 2023

When this person comes across an ad for a product that interests them — say, a backpack — getting that shopper through checkout as fast as possible is a top priority because as soon as they start moving, the sale is lost. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore.

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Retail TouchPoints

AUGUST 29, 2023

Amazon built synthetic data sets to mimic millions of realistic shopping scenarios — including variations in store format, lighting conditions and even crowds of shoppers — to help ensure accuracy in virtually any setting.

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Retail TouchPoints

JULY 12, 2022

Amazon has unveiled a new and improved version of its smart shopping cart — called the Dash Cart — and plans to roll out the carts at select Whole Foods Market stores for the first time. A few additional Whole Foods Market stores as well as a number of Amazon Fresh stores will also get upgraded Dash Carts over the coming months.

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Retail TouchPoints

JULY 13, 2023

The Canadian marketplace has responded positively to JD, and we want to give customers who shop in-store and online the best possible cross-channel experience by leveraging leading technology that optimizes visibility, accuracy and speed,” said Gary Ochi, CEO of JD Sports Canada in a statement.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

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