Inside Retail

APRIL 30, 2024

And certainly, through peak trade, that can pose some challenges to the customer experience,” said Kyle Grimshaw, head of stores at RM Williams. With associates now able to be shoulder-to-shoulder with shoppers and armed with comprehensive data, the end-to-end customer experience is elevated to new heights.

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Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

MARCH 18, 2024

“By having the option to pick self-checkout for a quick trip, or a traditional, staffed lane when their cart is full, guests who were surveyed told us the overall checkout experience was better, too,” according to the statement. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

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Checkout Payment Services Store Operations Customer Experience 253

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity. But what is artificial intelligence?

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Point of Sale Merchant Services Inventory Management Checkout 52

Retail TouchPoints

FEBRUARY 3, 2023

Aptos ONE gives Cole Haan enterprise-grade point of sale capabilities that are delivered mobile first and cloud native, with highly resilient offline capabilities that give you the confidence of omnichannel transacting anytime and anywhere.” Cole Haan operates 90+ retail stores in the U.S.

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Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

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Payment Services Planning ATS Supermarket 245

Retail TouchPoints

MAY 27, 2022

COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. location, with additional locations getting the upgrades later this year. Our ambition is to pilot new technologies that allow us to meet and exceed our customers’ in-store shopping expectations.

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Checkout Payment Services ATS Returns 298

Retail TouchPoints

JULY 17, 2023

The virtual try-on experience is now available at Dufry locations in London’s Heathrow and Stansted airports as well as airports in Manchester, UK and Barcelona, Spain. Dufry said that it plans to bring the virtual try-on experience to “many more” airports in the future. Dufry has teamed up with AR tech solution Perfect Corp.

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Point of Sale Location Shopping Planning 244

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. billion in 2024. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world.

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Boutique Department Stores Fashion Accessories 262

Retail TouchPoints

DECEMBER 13, 2023

customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role. For example, Sorel had an anniversary coming up and they were across Nordstrom locations, but they don’t currently have their own brand in stores anymore.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 317

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

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Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

APRIL 17, 2024

In the future, URBN plans to use an optimized Stripe checkout suite that will display the most relevant payment method to online customers based on their device type, location, language and additional factors.

Payment Services 264

Payment Services Merchant Services Checkout Accounting 264

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

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Promotions Customer Experience Point of Sale Accessories 279

Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As NCR has been an incredible partner along this journey and its self-checkout solution brings an important capability to our stores.

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Checkout Customer Experience Location Planning 246

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

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Merchandise Store Checkout Supermarket Shopping 293

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

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Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

JUNE 2, 2022

The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%. Circle K intends to use the self-checkout technology to enhance the customer experience, shorten lines and allow associates to prioritize assisting customers.

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Checkout Payment Services Customer Experience Location 328

Inside Retail

MARCH 21, 2024

Located within Chadstone shopping centre, the largest shopping centre in Australia, the tweaked design comes as Vicinity Group invests in making Chadstone a renowned food destination in addition to being known as the nation’s “fashion capital.”

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Supermarket Beauty and Health Point of Sale Shopping 278

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

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Marketing Location Customer Experience Consumer 354

Retail TouchPoints

DECEMBER 25, 2023

And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect. For example, your sales data can tell you what day of the week and time of day stores see the heaviest foot traffic.

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Customer Experience Dead-Stock Store Layout Point of Sale 274

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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Visual Merchandising Customer Experience Consumer Location 262

Retail Focus

AUGUST 24, 2022

The brief was simple; conduct a feasibility study to relay the appropriateness of the site to the team in Sydney and then if the feedback confirmed their instincts, to translate the King brand to the new flagship location in London. in size; competing in the furniture shopping hub in London. .

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Point of Sale Location Customer Experience Management 299

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

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Checkout Kiosk Customer Experience Location 263

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Cloud systems are typically designed to run a handful of large, universally available locations — sometimes referred to as “operating at cloud scale.” Take cloud point-of-sale (POS), for example.

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Payment Services Customer Experience Promotions Point of Sale 278

Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Apparel Payment Services Checkout Location 277

Retail TouchPoints

MAY 18, 2021

Retailers with expedited build schedules and opening timelines will reap the rewards of location-based customer loyalty. Experience. Experience. Custom millwork materials trending today are sustainable, durable and allow for flexibility in their amenities, including facilitating multipurpose omnichannel points of sale.

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Boutique Jewelry Customer Experience Point of Sale 299

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

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Planning Location Point of Sale Visual Merchandising 278

Retail Focus

JULY 9, 2021

Located on Westbourne Grove, this will be the third little dobbies to open in the UK, following the success of its first two format stores in Edinburgh and Bristol. Educational point of sale will provide an enhanced customer experience, with top tips on what houseplants will work where and how to look after them.

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Point of Sale Customer Experience Location Planning 173

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

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Payment Services Checkout Customer Experience Point of Sale 299

Inside Retail

NOVEMBER 9, 2022

The brand is using this growth to make strategic investments, including upgrades to its existing stores, and the launch of a new, flagship location in Highpoint Shopping Centre on 10 December. The launch of its new labels, Evity and Nere, delivered over $100 million in revenue. Investing in people, partners and brands.

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Fashion Accessories Point of Sale Shopping 246

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Supermarket Customer Experience 296

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

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Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

APRIL 12, 2024

Locations like grocery stores, delicatessens, bakeries and convenience stores can sometimes be classified as an eating establishment and must charge sales tax on certain prepared food items. Class Action attorneys are always looking for retailers over-applying sales tax.

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Payment Services Checkout Shipping Point of Sale 238

Retail TouchPoints

JULY 12, 2023

With centralized IT teams and dispersed locations the retail norm, AI networking features are providing near-real-time visibility into network activity. By combining external data with the internal information your locations generate, an advanced AI networking solution provides you accurate insights for sorting out behavioral anomalies.

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Location Management Point of Sale Customer Experience 246

Retail TouchPoints

MARCH 11, 2021

The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points. Equally important is enabling associates to communicate with shoppers digitally and providing a high-quality, consistent cross-channel experience.”.

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Retail TouchPoints

AUGUST 23, 2023

Amassed across hundreds or even thousands of individual store locations, today’s log data volumes are growing so large that they’re actually becoming impossible for retailers to get their arms around. In the meantime, customers are becoming frustrated and checkout lines at the store are getting longer.

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Checkout Payment Services Location Point of Sale 246

Retail TouchPoints

DECEMBER 23, 2021

Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale. In fact, Made Music Studio’s research with Sentient Decision Science found an 86% correlation between your reaction to sound and your subconscious desire to return to that experience.

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Payment Services Location Customer Experience Consumer 279

Retail TouchPoints

APRIL 16, 2024

Earlier this month , the company revealed that it was removing its cashierless Just Walk Out technology from its Amazon Fresh supermarkets and would not deploy it in new locations scheduled to open later this year. Amazon , one of the pioneers of cashierless solutions, has been moving away from deployments in supermarkets.

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Checkout Supermarket ATS Consumer 130