Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

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Retail TouchPoints

APRIL 17, 2024

The retailer will deploy the Stripe Terminal at more than 600 stores, and Stripe will simplify online checkout by allowing shoppers to seamlessly pay for items with funds from their bank accounts using Link and Stripe Financial Connections.

Payment Services 264

Payment Services Merchant Services Checkout Accounting 264

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

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Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

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Promotions Customer Experience Point of Sale Accessories 279

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Take cloud point-of-sale (POS), for example. Edge systems process data in real time.

Payment Services 278

Payment Services Customer Experience Promotions Point of Sale 278

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

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Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Apparel Payment Services Checkout Location 278

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Supermarket Customer Experience 297

Retail TouchPoints

DECEMBER 25, 2023

And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect. Collect and Use Your In-Store Data Retailers often have access to more information about their stores than they realize.

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Customer Experience Dead-Stock Store Layout Point of Sale 282

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We

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Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

AUGUST 23, 2023

Amassed across hundreds or even thousands of individual store locations, today’s log data volumes are growing so large that they’re actually becoming impossible for retailers to get their arms around. In the meantime, customers are becoming frustrated and checkout lines at the store are getting longer.

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Checkout Payment Services Location Point of Sale 246

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

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Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. One of the more recent implementations was the St. Joseph’s/Candler Hospital Campus in Savannah, Ga.

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Payment Services Accounting Checkout Apparel 264

Retail TouchPoints

APRIL 16, 2024

Earlier this month , the company revealed that it was removing its cashierless Just Walk Out technology from its Amazon Fresh supermarkets and would not deploy it in new locations scheduled to open later this year. Amazon , one of the pioneers of cashierless solutions, has been moving away from deployments in supermarkets.

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Checkout Supermarket ATS Consumer 130

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

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Checkout Payment Services ATS Accounting 242

Retail TouchPoints

JULY 13, 2023

The Canadian marketplace has responded positively to JD, and we want to give customers who shop in-store and online the best possible cross-channel experience by leveraging leading technology that optimizes visibility, accuracy and speed,” said Gary Ochi, CEO of JD Sports Canada in a statement.

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Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

DECEMBER 21, 2023

It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics.

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Checkout Payment Services Kiosk Advertising 278

Retail TouchPoints

NOVEMBER 3, 2021

Electronic Shelf Label Growth Buzek predicts an “explosion” in electronic shelf label (ESL) tech, in large part because they make it possible for retailers to perform Amazon -style dynamic pricing in brick-and-mortar stores. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. It was a $15 million outlet, so if that location could run mobile POS, others could too, and we helped remove those barriers.”

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Payment Services Accessories Point of Sale Store Operations 245

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Among other benefits, these types of solutions simplify employee training and make it easier to move associates to different locations as scheduling needs demand.

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Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Payment Services Fulfillment Location Checkout 200

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif.

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Returns Payment Services Point of Sale Location 241

Retail TouchPoints

JUNE 1, 2022

Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver. Albertsons and Kroger have both integrated Google Maps into their shopping apps; as shoppers drive to the store for pickup, their location is tracked and relayed to the store so that all is staged and ready for arrival.

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Checkout Location Shopping Consumer 299

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic.

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Retail TouchPoints

NOVEMBER 2, 2020

Cashierless solution providers want to make it easier for retailers to embrace checkout-free stores by providing with the ability to retrofit existing locations versus building from scratch. We’re looking to retrofit other stores across campus now.”.

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Checkout Payment Services ATS Location 293

Retail TouchPoints

JULY 8, 2020

Brooks Brothers already has decided to close approximately one-fifth of its roughly 250 locations in North America. Those stores were located in Darien and Westport, Conn.; Approximately 250 Brooks Brothers stores are located outside the U.S. 901 Broadway in New York City; Greenvale, N.Y.; Palm Beach, Fla.;

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Clienteling Fulfillment Apparel Location 191

Retail TouchPoints

MARCH 15, 2023

And on the scheduling side, they’re trying to figure out how to take advantage of the workforce in ways that they’re not right now – like sharing labor across locations and allowing employees to access self-service tools like swapping shifts.”

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Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations.

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Retail TouchPoints

NOVEMBER 11, 2021

Hear how the retailer was able to fine-tune the search experience to drive discovery and conversions during a lunch-and-learn session on Nov. Reimagining and reconfiguring the physical store. 16 from 12:45 to 1:15 p.m. Join the discussion on Nov. 17 from 3 to 3:30 p.m. NFT, cryptocurrency and metaverse reality check.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

AUGUST 17, 2020

In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities.

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Customer Experience Jewelry Management Point of Sale 200

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Shopping Checkout Payment Services Kiosk 301

Retail TouchPoints

JULY 30, 2020

Responding to an escalating demand for contactless payment options, CVS Pharmacy will offer PayPal and Venmo QR code technology, enabling customers to check out touch-free in all 8,200 stand-alone CVS Pharmacy locations in the U.S. The program is scheduled to roll out nationwide in Q4.

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Payment Services Location Planning Point of Sale 271

Retail TouchPoints

JUNE 15, 2022

Versions of self-checkout are already in play for grocery, big box and a variety of other stores, mostly to reduce wait times at registers. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

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Payment Services Checkout Shrinkage Fast Fashion 264

Retail TouchPoints

JULY 14, 2020

We work with the Second Harvest Food Bank in the San Jose area where we are located. RTP: What are the greatest challenges of being both a DTC brand and one that’s sold in stores? We will support a co-worker by allowing them the time to participate in an event or cause they are passionate about, and we rally around them.

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Checkout Fulfillment Shipping Payment Services 207

Retail Next

FEBRUARY 28, 2020

Now, the most successful retail stores place more emphasis on the shopper experience – even if that comes at the expense of some inventory space. View Point’s blog examined the customer experience and why it now matters more than ever. Miniature PCBs (Printed Circuit Boards) Enabling In-Store Beacons.

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Payment Services Customer Experience Point of Sale Shopping 52

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment. Great for established stores.

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Merchant Services Payment Services Inventory Management Planning 98