Inside Retail

APRIL 30, 2024

In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth. Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. When will my package arrive?

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Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The solution provider has signed a three-year exclusive agreement with BJ’s, which operates 219 club stores and 150 BJ’s Gas locations in 17 states.

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Retail TouchPoints

SEPTEMBER 12, 2022

all of whom are retail and design veterans with 20+ years of furniture industry experience. But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising.

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Shopping Customer Experience Shipping Consumer 249

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

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Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

APRIL 8, 2022

“Google’s broader company mission is to make the world’s information available and useful for everybody,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. Our role is really to just facilitate that connection.”. This isn’t altruism on Google’s part though.

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Merchant Services Shopping Advertising Shipping 271

Retail TouchPoints

SEPTEMBER 21, 2020

Six months after launching a digital shop for DSW shoe styles on Hy-Vee.com , the retailers are moving their partnership into the brick-and-mortar space. By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. Hy-Vee, Inc.

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365 Retail

APRIL 15, 2024

It means that there is a shift towards smarter and sophisticated logistics – both of which are crucial components in online shopping. Understanding Smart Logistics: Beyond Traditional Shipping Starting with a question likely on most people’s minds: what is smart logistics? So, ready to learn more?

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Shopping Fulfillment Shipping Customer Experience 97

Inside Retail

MARCH 5, 2024

However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible.

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Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

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Retail TouchPoints

JANUARY 3, 2024

Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. So why do customers delay returns?

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Returns Drop-Shipping Customer Experience Customer Retention 265

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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365 Retail

NOVEMBER 28, 2022

Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. .

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Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

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Returns Drop-Shipping Shipping Consumer 190

Retail TouchPoints

JUNE 9, 2023

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

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Inside Retail

MARCH 19, 2024

Under the leadership of the brand’s marketing director Nick Jackson, the third generation of the family to run the business, Peter Jackson has rolled out a new e-commerce platform, which supports a seamless omnichannel experience for customers across all touchpoints. Data will shape how we fill out the shops moving forward.

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Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results.

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Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

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Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Returns Drop-Shipping Merchant Services Fulfillment 147

A1 Retail

AUGUST 16, 2021

The Fragrance Shop (TFS), a UK fragrance retailer, has over 150 fragrance brands and 200 stores. As a result of the partnership with BetterCommerce, TFS has a suite of business tools that serve customers in the fragrance and beauty industry, giving them the products they need and providing excellent experiences online and in-person.

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Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

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Retail TouchPoints

NOVEMBER 30, 2022

LaFleur campaign imagery, artwork and messaging from clients that can draw in potential customers as they pass on the street; Interior design that relies on rich colors and natural textures that allow products to shine ; A high-touch retail environment that encourages guests to experience the brand; and.

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Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Brands that typically take the large-format route are adopting smaller footprints in residential neighborhoods.

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Retail TouchPoints

MAY 17, 2022

The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire. that were in stock and ready to ship to customers in the U.S. As the needs of the brides evolve, so do we.

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Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders.

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Inside Retail

NOVEMBER 9, 2022

The brand is using this growth to make strategic investments, including upgrades to its existing stores, and the launch of a new, flagship location in Highpoint Shopping Centre on 10 December. McGahan said the process was led by extensive customer insights from its customer database of over two million people. “It

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Inside Retail

MARCH 7, 2024

Growing the team for global expansion Currently, Nakedvice sells products online and in-store through its Melbourne Flagship in Abbotsford, which serves as a destination location for customers. Our strategic focus includes targeting up-and-coming locations where we can establish a strong retail footprint,” Santic continued.

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Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users.

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Shopping Checkout Accounting Shipping 317

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 266

Retail TouchPoints

JANUARY 20, 2022

For most stores with multiple locations, procurement has largely been a centralized process, with each location requesting and receiving inventory from the parent corporation, as needed. According to a recent consumer behavior report by Raydiant , fewer than half of their survey’s respondents now say they prefer to shop in person.

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Inside Retail

NOVEMBER 6, 2023

Overselling results in cancelled orders and an undesirable customer experience. In this peak period, it will be critical for retailers to focus both on operational efficiency but also customer experience. More importantly still, is that those same tools let staff provide a great order management process to the customers.

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Shipping Fulfillment Inventory Management Customer Experience 130

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

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Retail TouchPoints

MAY 10, 2022

billion ) into opening new locations and revamping existing stores by the end of 2023. The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. IKEA also has been experimenting with even smaller stores in the U.S.,

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Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. We also have a heavy ship-from-store side, and it also drives our curbside pickup component. It manages our BOPIS component.

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Inventory Management Management Fulfillment Supply Chain Management 254

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

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