Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again.

Shipping 283

Shipping Merchant Services Fulfillment Checkout 283

Inside Retail

APRIL 30, 2024

In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth. Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. When will my package arrive?

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The solution provider has signed a three-year exclusive agreement with BJ’s, which operates 219 club stores and 150 BJ’s Gas locations in 17 states.

Drop-Shipping 149

Drop-Shipping Shipping Fulfillment Wholesale 149

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 115

Customer Experience Drop-Shipping Employee Engagement Accounting 115

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

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Fulfillment Drop-Shipping Customer Retention Shipping 271

365 Retail

NOVEMBER 28, 2022

Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor to a positive customer experience.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Fulfillment 258

Fulfillment Shipping Supply Chain Management Consumer 258

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Once these materials get dedicated to [making a particular product] for a specific customer or location, that’s when the stakes get raised.

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Returns Supply Chain Management Fulfillment Customer Experience 301

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 298

Returns Merchant Services Drop-Shipping Shipping 298

Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online.

Merchant Services 213

Merchant Services Shipping Fulfillment Markdowns 213

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 308

Retail TouchPoints

JUNE 15, 2020

and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. stores in late April, more than doubling its daily shipping capacity. Even though approximately 95%. of the company’s U.S. Overall net sales decreased 38.1% in Q1 compared to the same period in 2019.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. and 250 locations in more than 65 countries. Steve Madden, Ltd.

Accessories 190

Accessories Apparel Shipping Fashion 190

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. First, she has to figure out the return policy, which can be buried in fine print.

Returns 268

Returns Drop-Shipping Customer Experience Customer Retention 268

Retail TouchPoints

JUNE 9, 2023

When delivering goods, luxury retailers can also reduce their carbon footprint by offering BORIS, BOPIS and BOSS (buy online, return in-store, buy online, pick up in-store, and buy online, ship to store) options.

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Clienteling Fast Fashion Shipping Fashion 234

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 256

Customer Experience Shipping Location Promotions 256

Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

Returns 194

Returns Drop-Shipping Shipping Consumer 194

Retail TouchPoints

DECEMBER 4, 2023

Marriott Bonvoy is collaborating with family experience company and retailer CAMP on a new “club experience” for toddlers and tweens. CAMP Club is a bookable experience that combines a wide range of activities programmed by the CAMP team.

Shipping 240

Shipping Location Planning ATS 240

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Harness the Power of Location to Deliver Contextual Shopping Experiences.

Merchant Services 254

Merchant Services Payment Services Promotions Location 254

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. In December 2022, Staples joined a growing list of brick-and-mortar retailers accepting Amazon returns in their stores, including Kohl’s, Rite Aid, UPS Stores and more than 500 Whole Foods locations.

Returns 253

Returns Drop-Shipping Wholesale Shipping 253

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 254

Shopping Customer Experience Shipping Consumer 254

Inside Retail

MARCH 19, 2024

While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said. Data will shape how we fill out the shops moving forward.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses. It’s still supply chain.

Shipping 254

Shipping Fulfillment Customer Experience Management 254

Retail TouchPoints

APRIL 21, 2023

The retailer also revealed plans to open 30 new stores in the coming year, although it provided no details on where they would be located or when they would open. The new free B&N Rewards program issues a stamp to members each time they spend $10 , with every 10 stamps earning them a $5 reward. Premium Membership, which costs $39.99

Shipping 285

Shipping Location Planning Store Operations 285

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. s Mosaic District — its first-ever location.

Consumer 255

Consumer ATS Location Apparel 255

Retail TouchPoints

NOVEMBER 1, 2022

Shoppers can choose to mail in eligible empty containers using prepaid shipping labels available on Saks.com or use designated in-store drop off containers. The waste will be sorted by composition, (e.g.

Drop-Shipping 265

Drop-Shipping Shipping Location Consumer 265

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

MAY 17, 2022

In November 2021, amid supply chain issues that have created challenges for retailers over the last two years, David’s Bridal launched its Guaranteed in Stock and Ready to Ship collection, a reserve of more than 300,000 dresses starting at $89.95 that were in stock and ready to ship to customers in the U.S.

Shipping 265

Shipping Apparel Location Planning 265

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. We also have a heavy ship-from-store side, and it also drives our curbside pickup component. It manages our BOPIS component.

Inventory Management 258

Inventory Management Management Fulfillment Supply Chain Management 258

Retail TouchPoints

APRIL 27, 2021

The integration will give Adobe merchants access to FedEx post-purchase logistics intelligence that can help them drive demand, reduce cost and gain customer insights. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

AUGUST 7, 2023

Depending on the state where they’re located, customers can connect via messaging or video call without requiring an appointment or insurance coverage. Customers can use Amazon Pharmacy and get their prescription with free shipping or choose another pharmacy. “As

Shipping 216

Shipping Management Location Planning 216

Retail TouchPoints

NOVEMBER 1, 2023

Google also plans to automatically add the small business attribute to some merchants’ listings based on factors like how many products they offer, the number of locations they have or how much web traffic they get. The knowledge panel will also appear for more merchants than it did previously.

Merchant Services 232

Merchant Services Advertising Shipping Shopping 232

Retail TouchPoints

MAY 10, 2022

billion ) into opening new locations and revamping existing stores by the end of 2023. The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. IKEA also has been experimenting with even smaller stores in the U.S.,

Planning 256

Planning Location Shipping Management 256

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). For example, Sorel had an anniversary coming up and they were across Nordstrom locations, but they don’t currently have their own brand in stores anymore.

Loss Prevention 280

Loss Prevention Visual Merchandising Sporting Goods Store Operations 280