Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. We also have a heavy ship-from-store side, and it also drives our curbside pickup component. It manages our BOPIS component.

Inventory Management 262

Inventory Management Management Fulfillment Supply Chain Management 262

Retail TouchPoints

APRIL 12, 2024

After MrConsumer was inadvertently charged tax at checkout, he details a series of confusing conversations with Walgreens’s staff about how sales tax works and his eligibility for a refund. A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois.

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Payment Services Checkout Shipping Point of Sale 209

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Seattle and Washington D.C. It’s like DoorDash for retail, with the Amazon logo on top. “We

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Merchant Services Fulfillment Checkout Location 258

Inside Retail

MARCH 7, 2024

Growing the team for global expansion Currently, Nakedvice sells products online and in-store through its Melbourne Flagship in Abbotsford, which serves as a destination location for customers. Our strategic focus includes targeting up-and-coming locations where we can establish a strong retail footprint,” Santic continued.

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 308

Inside Retail

NOVEMBER 29, 2022

It wasn’t even necessarily a scan and pick-by-location system, it was almost paper-based. We were able to link with multiple carriers, improve our tracking and traceability for customers and integrate with a more robust warehouse management system to solve that warehouse efficiency piece,” she said. “We’re

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Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). For example, Sorel had an anniversary coming up and they were across Nordstrom locations, but they don’t currently have their own brand in stores anymore.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 285

Inside Retail

OCTOBER 18, 2021

“Almost every episode has a panel of three experts focusing on how to provide positive, personalised services to customers and how those customers interact with brands after their shopping experience. We cover everything from shipping automation to attracting reviews and brand communications through emails and SMS.”.

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Shipping Checkout Merchant Services Customer Experience 147

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

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Fulfillment Promotions Shipping Store Operations 206

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result.

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Drop-Shipping Shipping Accounting Management 227

Retail TouchPoints

FEBRUARY 16, 2022

For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users. Accessibility Must Cover the Entire Shopper Journey.

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Shopping Checkout Accounting Shipping 317

Inside Retail

MARCH 5, 2024

However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible.

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Planning Shopping Home Furnishings Payment Services 130

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. Data is key to optimising the customer experience. Here are some of the highlights.

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Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

DECEMBER 30, 2021

In other words, you might choose to focus heavily on new account creation fraud if your customer base is baby boomers who are frequent targets of identity theft, but you still need to protect against ATO, CNP fraud and return fraud. K eep bots out of your customers’ accounts and checkout. Don’t rely on 2FA to stop fraud.

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Merchant Services Accounting Payment Services Returns 280

Independent Retailer

JANUARY 19, 2023

by Todd Nicholson The modern retailing experience is rapidly evolving. New technologies and approaches are being introduced all the time with the goal of improving the customer experience. This is the first point of contact for many customers and can have a huge impact. No brand wants this for their shoppers.

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Payment Services Inventory Management Checkout Customer Experience 55

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. You have to make sure you are offering frictionless checkout.

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Checkout Fulfillment Shipping Payment Services 191

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Or, that associate can have it shipped to them instead.

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Drop-Shipping Shipping Returns Boutique 189

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Star Miconics

NOVEMBER 18, 2022

This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Otherwise, retailers risk never seeing that customer again. Online Ordering. If your store isn’t already online, it should be.

Merchant Services 52

Merchant Services Payment Services Kiosk Point of Sale 52

Inside Retail

MARCH 14, 2023

I wouldn’t consider it a proper retail location, it’s more of a showroom for some of our higher-end products and key brands, though it gets more foot traffic than you would think. I can see a future where we take our showroom concept to more locations. IR: Can you tell me a bit about your bricks-and-mortar presence?

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Marketing Shipping Management Point of Sale 130

Wiser

DECEMBER 30, 2019

First, it was Amazon’s two-day free shipping. This is mandatory for restaurants, of course, but major retailers can also offer online orders and fast delivery from the nearest physical location. Another trend set by Amazon is becoming the new normal for online shoppers: same-day delivery. Then, two days become one.

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Payment Services Fulfillment Point of Sale Checkout 113

Inside Retail

SEPTEMBER 28, 2022

“Central to this is a continued focus on listening to our customers, understanding their needs and preferences and continuously adapting to be omni-present and able to meet their demands,” she said. Coping with uncertainty. with great interest. Stay tuned,” Teo said. The future beckons.

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Outdoor Returns Checkout Planning 130

VMS

APRIL 23, 2021

This elasticity not only kept them in business, but allowed them to exponentially grow during 2020 because of a fully integrated customer experience from CRM, OMS, e-com and mobile. E-com skyrocketed immediately upon store closings and then maintained those levels even after stores re-opened.

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Management Visual Merchandising Specialty Retailers Checkout 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 2, 2021

Consider having several lines that lead to multiple checkouts instead of one line that leads to many checkouts. According to research, more than 1/3 of the customers continue to connect with a brand via a mobile device after entering a store. Use retail technologies to assist such customers in making purchases faster.

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Payment Services Checkout Store Layout Consumer 52

Retail Next

APRIL 1, 2021

Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience). Again, Nordstrom with their new Nordstrom Live virtual shopping experiences. They are in control.

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Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retalon

APRIL 27, 2021

This frees physical stores to serve as showrooms for the broader assortment, or better yet, provide customer experiences and events. The instant a customer hits the checkout button the AI technology evaluates every viable fulfillment option and recommends the optimal choice. Customer experience optimization.

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Fulfillment Markdowns Promotions Returns 41

Store Growers

MAY 24, 2023

Last Updated on May 24, 2023 Shipping charges are one of the most common reasons why customers abandon their shopping carts, so it’s essential that you provide accurate shipping information about your products. These shipping attributes are essential for all ecommerce businesses, so it’s important to know how to use them.

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Merchant Services Shipping Accounting Checkout 36

Retail TouchPoints

DECEMBER 22, 2023

Bridging Physical and Digital Retail Experiences with the Power of QR Codes In order to win over consumers in an increasingly competitive landscape, retailers are turning to technology like QR codes to help bridge in-store experiences with the digital world.

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Shopping Checkout Visual Merchandising Consumer 290

I Vend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

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Customer Experience Fulfillment Inventory Management Checkout 52

Retail TouchPoints

NOVEMBER 17, 2021

Today, customer service is more than the way that employees interact with shoppers. Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Online retail has its warts.

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Checkout Customer Experience Shopping Returns 327

Retail TouchPoints

SEPTEMBER 2, 2021

Traditionally, when customers ordered products or goods online, they were shipped to their house. Introducing BOSS (buy online, ship to store) for items not currently stocked in stores that customers still want to pick up there. Smart lockers are a modern order fulfillment self-checkout solution.

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Fulfillment Checkout Shipping Customer Experience 231

Retail TouchPoints

NOVEMBER 17, 2020

The need for better digital retail customer experience has been covered — especially in light of the flood of coronavirus-wary online shoppers, including many digital newcomers, expected this holiday season. Yet what happens when backend fulfillment challenges meet digital customer experience challenges?

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Checkout Fulfillment Advertising Shipping 178

Store Growers

MAY 10, 2023

In a nutshell, Google Shopping is a platform where consumers can browse through millions of products and filter them by various categories, such as brand, price, location, article type, etc. You can start by mapping out potential customer journeys to find ways to improve your customers’ shopping experience.

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Merchant Services Accounting Advertising Promotions 36

Retail TouchPoints

NOVEMBER 9, 2021

Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season. Improve the process with dedicated people and dedicated in-store locations that don’t interfere with in-store shoppers,” said Driscoll.

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Inside Retail

AUGUST 15, 2023

Through our customer research across multiple retailers, Tryze ns has found that younger generations in particular expect more interaction with brands before pledging their loyalty. They expect an excellent customer experience where they are being rewarded at every touchpoint, not just free shipping at checkout or a few points post-purchase.

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Checkout Customer Experience Shipping Returns 130